• Check-in for rail segment

Please remember to check-in for your rail-segment via www.rail-checkin.com from 72 hours before departure to receive your rail boarding pass. You can either print it out or present it on your mobile device. 

• Landing in Frankfurt (FRA) airport and transferring to the train

Baggage will not be checked through to the final railway station therefore after landing in Frankfurt Airport, please pick up your luggage at the regular luggage claim area and follow the signs to the long-distance railway station nearby. Your high-speed ICE train departs from tracks 4-7. For the up to date departure track, please refer to the information displays at the railway station. Please note that the Qatar Airways flight number is different to the actual train number, which is printed on your boarding pass.

At the railway station, passengers need to be present on the platform at least five (5) minutes prior to departure to ensure adequate boarding time. 

• Taking the train to Frankfurt (FRA) airport and transferring to your flight

When arriving at Frankfurt Airport long-distance railway station, please leave the train together with your luggage and follow the walkway to Terminal 1. Directly behind the railway station you will find the AiRail check-in on the right-hand side. You can conveniently check-in your luggage there. Alternatively, you can proceed to the regular Qatar Airways counters in Terminal 1.

• Irregularities

Should your inbound flight be delayed so that you miss your connecting train, you are entitled to use the next possible train to your destination without any further rebooking. On the train you can use any empty seat in the booked class of travel. For train schedule information please refer to the information displays, railway staff or www.bahn.com.

Should your train be delayed so that you miss your connecting flight, please contact the Qatar Airways airport staff in order to arrange the rebooking to the next possible flight. 

• Boarding without codeshare document

If, due to technical problems, you do not have the rail boarding pass on commencement of the journey, you are entitled to purchase a DB ticket on the train for the on-board fare (standard fare for the journey concerned plus an on-board sales charge). You are entitled to claim these costs from Qatar Airways.

After the journey, you should notify Qatar Airways immediately about the documentation of fare charging.

• Expectant mothers

Qatar Airways policy applies.

• Unaccompanied Minor 

Unaccompanied Minor services are not available onboard Deutsche Bahn trains.

• Special assistance for handicapped passengers

We cannot guarantee a wheelchair space on the trains.

One wheelchair space per train is provided on DB’s ICE trains to allow passengers to travel in their wheelchairs, but this space cannot be guaranteed and needs to be reserved in advance.

DB trains do not have on-board wheelchairs. The symbol é is displayed at railway stations and on-board the trains to indicate facilities for people of reduced mobility.

• Meals

DB does not provide special meals to its rail passengers free of charge. Meals or refreshments are available on ICE trains. First class passengers may purchase a meal either at their seat or in the bar compartment. Second class passengers may purchase a meal or refreshment at the bar or refreshment at their seat (by trolley service). 

Passengers can find a variety of hot and cold dishes, sandwiches, snacks, salads, hot/cold beverages at the bar or restaurant during their rail journey. 

• Luggage on board the train

On the train, DB baggage policy applies.

Latest baggage rules and effective conditions of carriage are available at www.bahn.com.

Wheelchairs (if reserved) and assisting devices will be carried free-of-charge for disabled passengers on the codeshare train services and are not included in the free baggage allowance.

There is no luggage check-in for the train. You will carry your luggage on board of the train where you will find various racks to store your luggage. Please take care that your luggage does not block any exits or gangways. 

• Pets

Qatar Airways policy applies.

• Oxygen

DB does not provide therapeutic oxygen on any of its trains. You may use personal oxygen while aboard DB trains, but you must inform the train conductor of your intention to do so. 

• Incubators and stretchers

DB will not accept stretcher cases or allow the use of incubators on the codeshare train services.

• Weapons

Taking weapons and ammunition in trains is prohibited. The special conditions of carriage specify the exceptions and the procedures in those cases.

The effective conditions of carriage are available at www.bahn.com.