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What is the minimum enrolment age into Privilege Club?

The minimum age for enrolment as main member into Privilege Club will be 12 years. This means that any person above 12 years of age will be able to have their own membership account access, earn and redeem Qmiles and lots more.

What are Qcredits?

Qcredits are a reward benefit awarded to Gold and Platinum members.

What is the validity of Qcredits?

Qcredits will be valid for 12 months.

How can I use my Qcredits?

Qcredits can be used for cabin upgrades, travelling with extra luggage, payment of Award fees and more. 

Click here to learn more about the services that could be availed using Qcredits. 

How many Qcredits are required to enjoy the above benefits?

Gold & Platinum members can log in to their membership account to know their Qcredits balance. Check our Qcalculator to know the number of Qcredits required to access the above benefits. Alternatively, you may click here to contact our Member Service Centre.

How do I access my new member benefits?

All benefits are applicable only when travelling on Qatar Airways. Please present your Privilege Club membership card along with your valid identification document to access your new membership benefits.

How much tier bonus will I receive?

Platinum members will earn an additional 100% of the base miles as tier bonus, while Gold and Silver members will earn additional 75% and 25% respectively.

What are the award fee waivers for Gold and Platinum members?

Platinum and Gold main members are exempted from award fees for change or cancellation of award tickets made between 24hrs and up to 3hrs prior to departure.

Do I need to present my membership card to enjoy my member benefits?

Your Privilege Club membership card along with your valid identification document will be required to enjoy your membership benefits. All benefits are applicable only when travelling on Qatar Airways. 

What are Qmiles and what can I use them for?

Qmiles are the reward miles earned when you or your nominated family members travel on Qatar Airways, our select travel partners or use any of our partner services. 

For a complete list of all our partners, click here

How long are my Qmiles Valid for?

Qmiles are valid for a period of 3 years and will expire twice a year at the end of the semester in which those Qmiles where earned. Expiry dates will be 30th June and 31st December each year.

Let me give you an example: Qmiles earned between January and June 2018 will expire 30th June 2021 and Qmiles earned between July and December 2018 will expire 31st December 2021.

Platinum members Qmiles will not expire as long as they retain the Platinum tier at the time of each Qmiles expiry period.

What are Qpoints?

Qpoints are awarded to achieve membership status. You will earn Qpoints when you travel with Qatar Airways according to the class of service you travel in, and where your travel takes you.  

Click here to learn more about Qpoints.   

How long are my Qpoints valid for?

Your Qpoints do not have a validity period. Qpoints earned within any 12 month period will be evaluated daily and members who have achieved the required Qpoints threshold will be upgraded. This means that members can be eligible for an upgrade all year round.

Click here to learn more about Qpoints.  

What happens when my Qmiles expire?

Qmiles that are due to expire but are not yet expired can be extended. Expired Qmiles can be revalidated.

Click here to learn more about Qmiles.  

How can I extend my Qmiles?

To extend Qmiles, you can log into your Privilege Club membership account, click on “Extend and Revalidate Qmiles” on your dashboard or side menu and follow the instructions given. The fee for extending each Qmile is $0.015. Transactions are non-refundable and the extended Qmiles will be valid for 12 months from the original expiry date.

How can I revalidate my Qmiles?

To revalidate Qmiles, you can log into their Privilege Club membership account and click on “Extend and Revalidate Qmiles” on your dashboard or side menu and follow the instructions given. The fee for revalidating each Qmile is $0.015. Transactions are non-refundable and the revalidated Qmiles will be valid for 12 months from the original expiry date.

How can I make sure the Qmiles and Qpoints for my flights are credited to my account?

To ensure your Qmiles and Qpoints are credited o your account, you must quote your membership number and the membership numbers of your nominated family members when making a reservation and at time of check-in.

You can check your account activity details online to make sure that appropriate Qmiles and Qpoints have been credited to your account.

How do I move from one membership tier to another?

Qpoints earned within any 12 month period count towards determining if your membership qualifies for a tier upgrade.

Click here to learn more about the tier qualification and retention criteria.

How to book  award ticket online?

Log into your account and make your redemption booking from the "Redeem Qmiles and Qcredits" page on your Dashboard. 

Award seats are subject to availability as determined by Qatar Airways and Airline’s Partner Programme.

Click here to learn more about redeeming Qmiles 

How to upgrade using Qmiles?

You can upgrade from Economy to Business Class and Business to First Class using your Qmiles. Platinum and Gold members can also redeem their Qcredits for award upgrades.

Please note that to make upgrades you need to have a valid mobile number registered in your account where we can send your One Time Password.

Click here to learn more about redeeming Qmiles. To make upgrades on Qatar Airways, login to your account and go to the “Redeem on Qatar Airways” section on your Dashboard and click on the upgrade tab.

You will be able to pay using your Qmiles or Qcredits. If any taxes or other fees are required you will also be able to make the payment online.

Click here to learn more about redeeming Qmiles.

How many Qmiles do I need to redeem for an award ticket or an upgrade?

The number of Qmiles required for an award ticket or an upgrade varies according to your origin and destination, class of travel. Please see our Qcalculator for more details.  

Whom can I redeem my Qmiles for?

You can redeem your Qmiles to claim an award ticket for anyone; a colleague, friend or family member.

Click here to learn more about redeeming Qmiles  

Can I redeeming Qmiles for a one-way trip?

Yes, it is possible to redeem Qmiles for a one-way trip.

What is  Qmiles plus Cash?

Qmiles plus Cash option is one of our programme features designed to give you more redemption opportunities for your Qmiles when requesting award tickets on Qatar Airways operated flights only. 

Click here for more details  

What is Taxes for award tickets?

Your Qmiles covers the air fare of the award ticket.  Taxes and carrier-imposed fees where applicable, must be paid by you at the time of issuing the ticket.  

When you book your award ticket online, all applicable taxes and carrier-imposed fees can be paid with your credit/debit card.

Can I change my travel dates once I have booked an award ticket? 

Changing the date/time of an award ticket is allowed. For promotional tickets, changes are permitted within the offer period. For changes made after the offer period, difference in Qmiles will apply. Other tax difference (if any) will also be applicable.

For unutilised and partially used tickets, change of route within the same region is permitted. 

For one-way travel, only destinations within the same region can be changed; origin change is not permitted. 

For round trip, only turnaround point, within the same region can be changed; origin change is not permitted.  

Please note that sector change is not permitted for partner airline bookings.

Who can request award tickets? 

Awards can only be requested by the main member or nominated travel coordinator (for Silver, Gold and Platinum members) with full account access.

Can I cancel my travel once I have booked an award ticket? 

Click here to learn all about Award ticket fees 

Can I buy Qmiles at the time of booking an award ticket?

You can buy 50% of the required Qmiles at the time of redeeming an award ticket if you do not have sufficient Qmiles. Qmiles can be purchased online starting from US$35 and going as low as US$30 per block of 1,000 Qmiles depending on the number of Qmiles bought in a transaction. 

How to purchase Qmiles?

You can buy Qmiles anytime by logging into your account at qmiles.com or through mobile application. Click here to learn about buying Qmiles.  

What is Gift Qmiles?

Gift Qmiles feature allows you to purchase Qmiles and gift them to another Privilege Club member.  You can gift Qmiles anytime by logging into your account at qmiles.com or through mobile application. Click here to learn about gifting Qmiles.  

What is Transfer Qmiles?

You can transfer Qmiles from your membership account to another Privilege Club member’s account. You can transfer Qmiles anytime by logging into your account at qmiles.com or through mobile application. Click here to learn about Transfering Qmiles.  

How to request preferred seat in advance when booking award ticket online?

You can request for your preferred seat in advance at the end of your award booking, on the booking confirmation page.  However your seat can only be confirmed at the time of check-in and is subject to availability. 

Are e-tickets available to all destinations? 

E-tickets are available to all Qatar Airways destinations, but paying online with credit cards is restricted to certain Qatar Airways destinations.

For more information please contact our Member Service Centre here .

What personal information is required to book online? 

You will need to provide the following details: Your full name, and contact details such as telephone number and email address.

Is my personal information protected from unauthorized access? 

To prevent unauthorised access as well as maintaining the accuracy of your personal data, we have built a secure Internet architecture to safeguard the data we collect online.

Can I change my seat and meal preferences at a later stage? 

To change your seat and meal preferences, go to qatarairways.com, select “Manage Booking”, enter your booking reference and last name or Privilege Club number and last name to proceed. From the “Manage Flight” menu, click “Modify seat selection” or “Meal preference”.

Which credit cards does Privilege Club accept? 

 Major credit or debit cards (VISA, MasterCard,  American Express, JCB, UATP, Discover, Maestro and Diners Club) are accepted in most countries. We also support VISA Checkout. We do not accept virtual credit cards. 

Do I need to present my credit card at check-in for verification? 

If you are holding a Privilege Club Award booking, you will not be required to present your credit card for verification upon check in.

Is my credit card information secure?

To prevent unauthorised access as well as maintaining the accuracy of your personal data, we have built a secure Internet architecture to safeguard the data we collect online.

How to request Refund of award ticket booked online?

To request for a refund of your award ticket booked online, log into your membership account, select "Cancel Award Booking" from the left navigation menu.

Refunds will be credited back to the original credit/debit card used for payment. For mileage refund, you will be notified about the applicable cancellation fees through email.

How can I request award ticket on partner airlines?

To redeem award ticket(s) on partner airlines using your Qmiles, log into your account at qmiles.com or through mobile application and go to the "Redeem Qmiles and Qcredits" page on your Dashboard. Click on ‘Redeem on partner airlines’ and submit the request to make your redemption booking.

How can I request Unaccompanied Minor Service for children?

To make a redemption for award ticket(s) for an unaccompanied minor, login to your account online and go to the “Contact centre” page on your left menu and contact our Member Services through the ‘Write to us’ form in your logged in area with details of your request. 

Click here to learn about this service. 

How can I request Unaccompanied Minor Service for Young Passenger (Aged 12-15)?

For redemption of award ticket(s) for an unaccompanied young traveller, login to your account online and book your award ticket(s) from the “Redeem Qmiles and Qcredits” page on your Dashboard. Once done, go to the “Contact centre” page and contact our Member Services through the ‘Write to us’ form in your logged in area with details of your Unaccompanied Minor Service request. 

Click here to learn about this service.  

Can I book an Award ticket for infant in Business or First class?

Business or First Class award flight requests are not available for infants (children younger than two years).

Can I claim Qmiles for travel completed before joining Privilege Club?

You can claim your Qmiles for travel completed within 30 days prior to the date of joining Privilege Club.

Click here to learn more about claiming Qmiles. 

How can I claim my missing Qmiles with Qatar Airways?

For missing Qmiles on Qatar Airways, please log onto qmiles.com or mobile application and submit your claim online by clicking on ‘Claim Missing Qmiles’. You will need to provide your flight details and ticket number.

How can I claim my missing Qmiles with partners?

Missing Qmiles on Airline Partners:

Only missing Qmiles requests for airline partner transactions will be accepted by Privilege Club. 

Please log onto qmiles.com or mobile application and submit your request from the Contact Centre tab using the ‘Write to us’ form selecting appropriate service area type and attach copies of your ticket and boarding pass.

Click here to learn more. 

 Missing Qmiles on other Partners:

Non airline partner claims must be sent directly to the relevant partner with a copy of the itemized bill along with the completed form. 

Please remember to quote your membership number when using the services of any of our partners.

How can I ensure that my Qmiles are credited to my Privilege Club account?

All you need is to ensure the following:

• The last name and first name given when making your reservation must match the name that is in your membership profile.
• Provide your membership number at the time of booking or check-in or while using the services of any of our partners.
• In the case of retro claims, please ensure that the activity is not beyond the retro claim period.

What if I don’t have enough Qmiles to purchase a selected Duty Free product?

If you don’t have enough Qmiles, you may redeem the Qmiles you have and complement the payment with cash or credit card.

How can I redeem my Qmiles for Duty Free Products?

You can redeem your Qmiles at Hamad International Airport upon departure, transit or arrival by simply choosing the products and presenting your Privilege Club membership card at the counter.

Click here to learn more about shopping using Qmiles. 

Can I redeem my Qmiles for any Duty Free Product for someone else?

Yes, you may purchase any Duty Free Product and pay with your Qmiles even if the purchase is not for yourself.

Click here to learn more about shopping using Qmiles. 

Can I redeem my Qmiles even if I don’t have my membership card with me?

No, members must present their Privilege Club membership card (digital card or plastic card) and boarding pass (required for purchases at Hamad International Airport) a duly signed photo ID (for purchases at Oryx Galleria).

Which of the Qatar Duty Free outlets can I visit to redeem my Qmiles?

Redemption option is valid at Qatar Duty Free outlets located at the departures, arrivals of Hamad International Airport. At Qatar Duty Free, passengers can explore more than 70 boutiques. For more information please contact any Qatar Duty Free staff at the airport.   

If I’m not travelling, can I give my membership card to my spouse or friend for them to use?

No, you may not lend your card to anyone else to use your Qmiles. You need to be the one making the purchases.

Do I have to be travelling on Qatar Airways to redeem my Qmiles with Duty Free?

Not necessarily. We only require you to present your Privilege Club membership card and boarding pass at the counter.

Can I redeem my Qmiles for any product available in Duty Free?

Yes, you may purchase any type of item from Qatar Duty Free and pay with your Qmiles.

Is there a limit in the number of Qmiles I can redeem?

There is no limit; you may choose to redeem as many Qmiles as you wish.

Can Family members redeem Qmiles for Duty Free Products?

No, only main members may redeem Qmiles.

How to earn Qmiles when purchasing at Qatar Duty Free?

To earn Qmiles on your purchase, simply add your Privilege Club membership number at the time of booking or check-in and earn Qmiles while shopping from your favourite global luxury brands.

For more information and list of stores where members can earn Qmiles, please click here

What is Easy Deals?

Easy Deals is a programme feature that offers Privilege Club members the opportunity to redeem award tickets online for up to 50% less Qmiles on Qatar Airways.

 From time to time, Easy Deals will showcase an array of flights on select routes where you can save Qmiles. Click here for more details.

How can I get access to Easy Deals?

To access Easy Deals, follow these easy steps

• Visit qmiles.com and view the Easy Deals offers. To view now, click here. Redeem your award ticket by clicking on “Redeem my Qmiles and Qcredits” on your dashboard. Members need to mention the respective Promotion Code during the redemption process to be eligible for the Easy Deals discount. Should your trip contain any of the promotional sections, you will enjoy attractive mileage savings.

Can I access Easy Deals offline?

No you cannot access Easy Deals offline. You can only enjoy Easy Deals online at qmiles.com

Click here for more details. 

Can I redeem for someone else with Easy Deals?

Yes, Easy Deals is valid for anyone you choose. Each redemption may include up to 9 passengers on the same transaction.

How many times can I use the Easy Deals offer?

You can redeem unlimited number of Easy Deals award tickets within the offer period.

Can I enjoy Easy Deals if a sector of my trip is not part of the promotional sectors or within the offer period?

Sectors of the trip not part of the promotional sectors nor within the offer period, will be charged at regular Qmiles.

Can I make date or route changes on an Easy Deal Award ticket?

Date Changes not within offer period or route changes not part of sectors on offer will be subject to corresponding fees and regular Qmiles will be charged.

Are Qmiles plus Cash option and award upgrades applicable under Easy Deals Awards?

Qmiles plus Cash option and award upgrades are excluded from Easy Deals Awards.

Does Easy Deals guarantee me award seats?

Award seats are limited and subject to availability.

Can I redeem my Qmiles for less on Partner Airlines with Easy Deals?

Easy Deals is valid only on Qatar Airways operated flights on select routes. 

What are the changes allowed for Excess Baggage Award?

Change of Date or flight number for the same route are permitted free of cost (only one permitted). Rerouting is not permitted and any other changes are also not allowed, in such cases

Excess Baggage Award is forfeited. Click here to learn more.

What is the validity for redeemed Excess Baggage Award?

Validity of redeemed Excess Baggage Award is for one year in case of date change in the ticket. Click here to learn more. 

How many KG can I redeem on Excess Baggage Awards?

Excess baggage award can be redeemed for a minimum of 1kg and maximum of 10kg, with the exception of flights to/from the Americas, where redemption is charged per piece per passenger. Click here to learn about the conditions.

Can I refund partially utilised Excess Baggage Award?

Excess Baggage Awards are for single use only. If the baggage allowance is not completely utilized, remaining allowance cannot be refunded or reused.

Can I cancel and refund an Excess Baggage Award?

Excess Baggage Awards, once issued, are non-refundable.

Can I use Excess Baggage Award for code-share or partner flights?

Excess Baggage Awards can only be used in conjunction with Qatar Airways document on Qatar Airways flights and not code-shared nor partner airlines.

Can I claim excess baggage award without issuing a ticket?

Baggage Awards are applicable only on confirmed and ticketed sectors operated by Qatar Airways. Revenue or award tickets must be issued before Baggage Awards requests are submitted.

Whom can I claim Excess Baggage Award for?

Privilege Club members can redeem Excess Baggage Awards for family and friends, provided they are traveling on Qatar Airways.

Click here to learn all about excess baggage awards 

When and how can I request for Excess Baggage Award?

Baggage Award requests should be processed online at least 6 hours before departure time.

To redeem for Excess Baggage Award you need to login at qmiles.com and go to the ‘Redeem Qmiles/Qcredits’.

How much Qmiles is required for an Excess Baggage Award?

Depending on where your travels take you, Excess Baggage Awards are attractively priced at 2,250 Qmiles onwards per kg  for an entire one-way travel. 

Click here to view the Excess Baggage award rates. 

Can I redeem my Qmiles for Excess Baggage Awards?

Yes, you can redeem your Qmiles for Excess Baggage Awards. Baggage awards can only be used on Qatar Airways flights and not code-share or partner airlines.  Click here to learn all about excess baggage awards. 

What is Excess Baggage Award?

Excess Baggage Award is a redemption option for Privilege Club members. This option gives you the opportunity to redeem your Qmiles or Qcredits for excess baggage on Qatar Airways flights for yourself or anyone else.

Click here to learn all about excess baggage awards.