Advance passenger information (API)
For your safety and security, and to conform to aviation regulations,, we are required to transfer passenger data to authorities around the world via the Advance Passenger Information System (APIS).
To ensure there are no delays in your immigration clearance, we recommend you provide accurate information when making your booking or checking in prior to arriving, departing or transiting at an airport.
Legal notices by country/region
Canada- For Air Tariff and Conditions of Carriage, view the Conditions of Carriage - Canada & USA (PDF).
- Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transport Agency website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit selon le Règlement sur la protection des passagers aériens , à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter https://otc-cta.gc.ca/fra/reglement-sur-protection-des-passagers-aeriens.(Section 35, Regulations)
European UnionUseful links when travelling to or from countries within the European Union:
France- Contact us: Qatar Airways, Qatar Airways Tower, Doha, Qatar Tel: +974 4144 5555 or +33 488910726. For support, visit our Help page.
- In the event of a claim and if the response from our customer care department does not satisfy you, you can contact: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris or visit the website.
India- If you are a corporate customer or travelling for work and would like to claim Goods and Services Tax, you can visit Goods and Services to learn more.
Japan- For information on bringing animal and meat products into Japan, visit our FAQ page.
Saudi ArabiaRead Saudi Arabia's Passenger Rights Protection Regulations from the General Authority of Civil Aviation.
United States- For United States' Airline Passengers with Disabilities Bill of Rights, visit the U.S. Department of Transportation's website.
- The Transportation Security Administration (TSA) screens all airline passengers and baggage prior to boarding. More information is available from the U.S. Department of Homeland Security.
These Conditions have been prepared in English, Arabic and in other languages. If there is any conflict or inconsistency between a provision of the English language version of these Conditions and a provision of these Conditions in any other language, then the English language version will prevail to the extent of the conflict or inconsistency.
