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Qatar Airways Wins In-flight Service Excellence Award

Doha, QATAR – Five Star-ranked Qatar Airways has continued its award-winning streak by being honoured with the Inflight Service Consistency Excellence Award by leading industry audit, Skytrax.

The Doha-based carrier has added the prestigious award to its growing list of accolades earned from Skytrax over the past two years.

Already one of an elite group of only four airlines in the world ranked Five Star for service and excellence, Qatar Airways’ hospitality has been recognised further with the latest award.

Skytrax Marketing Director Peter Miller commented: “As an airline that is growing at phenomenal speed, Qatar Airways has managed to maintain and improve some of the highest standards of passenger service inflight.

“Quality leadership is often possible in the 'small is beautiful' scenario, and we honour Qatar Airways for the ability to maintain highest quality levels in its move to become a leading world player in the airline industry.

"These awards are based on real quality standards - in other words, the actual quality of product and service being delivered, every hour of every day, to an airline's customers.”

Qatar Airways cabin crew, voted for three years running as the Best in the Middle East in 2005, have maintained and improved their high standards, reflected in the Skytrax honours.

The airline’s inflight meal service is already of the highest standards, with excellent food and is undergoing a revamp with a new-style individual service that sees the removal of the traditional trolley service in premium cabins.

With a revolutionary First Class seat-cum flat bed and a sleeper seat in Business Class, Qatar Airways has made great strides in offering the best levels of comfort in the sky.

Qatar Airways Chief Executive Officer Akbar Al Baker has been instrumental in turning the airline from a small regional carrier into a leading global operator since his appointment at the helm nine years ago.

He has single-handedly shaped the airline into an award-winning international carrier from its operational hub of Doha, capital of the State of Qatar.

“Qatar Airways has yet again proved to be among the best in the world and we are proud and extremely delighted to add yet another award to our growing list of accolades,” said Al Baker.

“We strive to be leaders and winning any award is true recognition of our determination to make Qatar Airways the best in its field.

“This recognition clearly demonstrates our ability to prove to the global marketplace that Qatar Airways can successfully compete in the international arena and prove our standards are among the best in the world.

“We have made huge strides in a highly competitive aviation world to become one of the best airlines in the skies today.”

Added Al Baker: “I would like to thank all our passengers who fly with us for having faith in Qatar Airways. We look forward to extending our hospitality to new customers over the months and years to come.”

Qatar Airways currently operates scheduled flights from Doha to 69 destinations worldwide. Together with its codeshare partners, the airline serves more than 80 cities globally.

The airline operates a modern fleet of 43 state-of-the-art all-Airbus aircraft serving short-haul, medium-haul and long-haul routes from Doha. The fleet will almost triple in size over the next 10 years to 110 aircraft.

About Skytrax

Skytrax Awards provide the most prestigious recognition of outstanding Quality Excellence for product and customer service delivery across today’s world airline industry. The independent awards are made up of 800 different rating items.

Doha-based Qatar Airways will operate a fleet of 110 aircraft by 2013 – almost double the existing size. Qatar Airways has ordered 80 Airbus A350s, 60 Boeing 787s and 32 Boeing 777s, with deliveries of the latter having started in November 2007. The airline is a launch customer of the twin-deck Airbus A380 ‘super jumbos’ with five aircraft on order and scheduled for delivery from 2010. Qatar Airways moves to the New Doha International Airport in 2010, when the first phase of the new facility opens. For more information, visit www.ndiaproject.com

Qatar Airways is one of only six airlines in the world with a Five Star ranking for service and excellence awarded by Skytrax, the independent aviation industry monitoring agency. Skytrax also named Qatar Airways’ cabin crew as Best in the Middle East for the fifth year running in 2007 following a survey of more than 15 million passengers worldwide. For more information, log onto www.qatarairways.com

Qatar Airways Corporate Communications
Tel: +974 4496956, Fax: +974 4620132
E-mail: qrmedia@qatarairways.com.qa

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