Privilege Club terms and conditions
Privilege Club terms and conditions
Updated June 2023
Thank you for joining Qatar Airways Privilege Club. It’s great to have you on board.
Privilege Club is Qatar Airways’ frequent flyer programme. These Terms and Conditions govern your participation as a Member of Privilege Club. You should read them carefully. You can find further information on Privilege Club, including information on Benefits on qatarairways.com/PrivilegeClub
These Terms and Conditions are effective from the date of their publication on qatarairways.com/PrivilegeClub. Qatar Airways may change any of these Terms and Conditions, as well as the operation or Benefits of Privilege Club, at any time. While prior notice of changes to these Terms and Conditions may not always be possible due to operational or other considerations, Qatar Airways will endeavour to give you reasonable notice of any material changes.
Terms & conditions
The following terms used in these Terms and Conditions shall have the meaning set out below, unless the context requires otherwise:
Account means the membership account assigned to a Main Member.
Airline Partners means oneworld Carriers and other airlines who provide Benefits to Members by reason of their Membership.
Avios means the redeemable miles earned by a Member and credited to an Account in accordance with section 8.
Avios + Cash Award means a type of Award ticket issued in accordance with section 14.3.
Avios Expiry Date means thirty-six (36) months from the last date of accrual or redemption activity by a Member.
Award means a Benefit that Qatar Airways or one of its Partners makes available to Members in exchange for Avios or Qcredits (as applicable).
Benefits means the benefits, services and facilities from time to time available to Members whether provided by Qatar Airways or its Partners.
Booking Class means the booking class of a ticket as issued by the Marketing Carrier. This is shown on your ticket. In some circumstances, this may be different from the actual class of travel on the Operating Carrier (including where Member’s receive a cabin upgrade for operational reasons).
Codeshare Airline means an airline, other than an Airline Partner, which operates flights as the Operating Carrier under a codeshare agreement with Qatar Airways.
Conditions of Carriage means the conditions of travel on Qatar Airways, as amended from time to time, available on qatarairways.com.
Family Member means a main member's spouse, children older than two (2) years of age, parents and the parents of their spouse. Only the main member is registered as part of the Family Pragramme.
Family Programme means the programme which enables up to ten (10) members of a family, including a Main Member and up to nine (9) Family Members, to pool Avios earned by each of them in the Main Member’s account.
Flexi Award means a type of Award ticket issued in accordance with section 14.2.
Force Majeure Event means an exceptional event or circumstance:
(a) which is beyond Qatar Airways’ or an Airline Partner’s reasonable control,
(b) which Qatar Airways or an Airline Partner could not reasonably have foreseen before entering into the Agreement, and
(c) which, having arisen Qatar Airways or an Airline Partner could not reasonably have avoided or overcome.
Force Majeure may include, but is not limited to, exceptional events or circumstances of the kind listed below, so long as conditions (a) to (c) above are satisfied:
(i) war, hostilities (whether war be declared or not), invasion, act of foreign enemies;
(ii) rebellion, terrorism, sabotage by persons other than Qatar Airways’ or an Airline Partner’s personnel, revolution, insurrection, military or usurped power, or civil war;
(iii) riot, commotion, disorder, strike or lockout; or
(iv) natural catastrophes such as earthquakes, hurricanes, typhoons or volcanic activities.
Main Member means any Member who holds an Account in his or her name.
Marketing Carrier means an airline which sells tickets for a flight under its own code. The Marketing Carrier may be different from the Operating Carrier.
Member means any person who is registered as a member of Privilege Club. A Member may be a Main Member or Family Member.
Membership Card means in the case of a Platinum, Gold or Silver Member, either a physical or a digital membership card and in the case of a Burgundy Member, a digital membership card.
Membership Number means the membership number allocated in accordance with section 2.3 of these Terms and Conditions.
Membership Tier means the tier level in Privilege Club that entitles a Member to receive a certain set of Benefits.
oneworld means the oneworld Alliance, the globally-branded airline alliance which Qatar Airways joined on 30 October 2013.
oneworld Carrier means each airline member of oneworld.
oneworld Tier means the Emerald, Sapphire and Ruby tiers used by oneworld to standardise tier recognition across all oneworld Carriers.
Operating Carrier means the airline that operates a flight using its own or leased aircraft and crew.
Partners means partners (including Airline Partners) and companies such as hotels, car rental companies, financial institutions, travel, retail or any other companies who provide Benefits to Members by reason of their Membership.
Privilege Club means the Qatar Airways Privilege Club programme and any successor programmes.
Qatar Airways means Qatar Airways Group Q.C.S.C.
qatarairways.com means the Qatar Airways website pages, as amended from time to time, at qatarairways.com.
Qcredits means the redeemable credits issued by Qatar Airways to Members in certain Membership Tiers and credited to an Account in accordance with section 19.
qatarairways.com/PrivilegeClub means Privilege Club website pages, as amended from time to time, at qatarairways.com/PrivilegeClub.
Qpoints means the points earned by Members for the purpose of progressing towards the Silver, Gold or Platinum Membership Tiers.
Terms and Conditions mean these terms and conditions for Qatar Airways Privilege Club as amended from time to time.
Tier Renewal Date means twelve (12) months from the date of:
(a) the Member’s elevation to the relevant Membership Tier; or
(b) any subsequent renewal of the Membership Tier.
Transaction means any activity which results in a Member earning or spending Avios.
Travel Coordinator means the nominated person who can manage and perform transaction(s) on behalf of the Main Member and/or any Member(s).
2.1 Subject to local laws and parental or guardian approval where applicable individuals aged eighteen (18) years or over may apply for membership as a Main Member by completing an application form on qatarairways.com/PrivilegeClub, on-board Qatar Airways aircraft, through Qatar Airways ticketing offices, or through selected Partners. Membership is not available for corporate entities, partnerships, associations or other groups.
2.2 By applying for membership, you are required to agree to these Terms and Conditions. Membership is granted at the sole discretion of Qatar Airways and Qatar Airways may refuse membership to any applicant.
2.3 Qatar Airways will assign a Membership Number to each Member. Your membership is not transferable and you may not hold more than one (1) Account. If Qatar Airways identifies that you hold more than one (1) Account, it will combine your Accounts and transfer your Avios, Qpoints or Qcredits into the combined Account (less any duplicated Avios, Qpoints, Qcredits or bonuses arising from the same activity). Qatar Airways will then close your other Account(s).
2.4 Qatar Airways requests your consent to receive transactional, informational and marketing communications (e.g. redemptions and a statement of account or offers, news and updates from Privilege Club, Qatar Airways or our Partners) by SMS, email or social media channels when you apply for membership of Privilege Club. You may also provide consent subsequent to your enrolment in Privilege Club. Qatar Airways will send all Privilege Club correspondence to the most recent email address that you have notified to it in relation to your Account. You may withdraw your consent at any time in writing to Qatar Airways, by logging into your Membership Account or by any other means for withdrawing consent made available by Qatar Airways from time to time.
2.5 You must immediately inform Qatar Airways of any change of name or contact details. You can update most of your details online from your “My Profile” dashboard at qatarairways.com/PrivilegeClub. To update your name or date or birth, you must submit a separate request to Qatar Airways which can be completed from your logged-in area. Failure to provide up-to-date information may limit your ability to access Benefits and may result in Qatar Airways terminating your Membership. We will not be responsible for late, lost or misdirected mail.
2.6 We reserve the right to audit a Member's account and records without notice to the Member to check for compliance with these Terms and Conditions, any Partner’s terms and conditions and any other applicable rules, regulations or terms and conditions.
2.7 You may appoint up to (2) Travel Coordinators in order to manage your Account once you achieve Silver Membership Tier. Once you have achieved Silver Membership Tier, you may appoint Travel Coordinators at any time. You may choose to provide either Full Access or Enquiry Access to such Travel Coordinator.
• Full Access. This will provide the Travel Coordinator with complete access to the Account. This will mean that the Travel Coordinator will have access to all of the information on the Member and the Account. The Travel Coordinator will be able to perform any activity on behalf of the Main Member.
• Enquiry Access. This will provide the Travel Coordinator with partial information on the account such as information on the Account, the status, the balance and information about flights (such as for example whether the Avios have been credited to the Account after a flight).
• Any such appointment of a Travel Coordinator shall be the sole responsibility of the Member and Qatar Airways shall bear no responsibility or liability for the acts or omissions of such Travel Coordinator.
3.1 Members will receive a digital membership card only, which is downloadable for print out or digital wallet from his or her personal dashboard.
3.2 The Membership Card will show your name and Membership Number.
3.3 Only the Member named on the Membership Card may use it or quote the Membership Number. Membership Cards are not transferable.
3.4 You may be required to produce your Membership Card and quote your Membership Number to Qatar Airways or its Partners when booking, checking in, travelling or otherwise using any Benefits. Qatar Airways or its Partners may also ask you to provide valid photo identification before using any Benefits. Qatar Airways encourages you to add your Membership Number to all your bookings at the time of reservation or prior to arriving at the airport.
3.5 It is your responsibility to keep secure any information that might identify you and allow access to your Membership. You must contact Qatar Airways as soon as you realise that your Membership Card or Membership Number or those of related members has been lost, stolen or misused or you accidentally reveal your Membership Number or password details. Until you contact Qatar Airways, you may be liable for all unauthorised use of your Membership Card, Membership Number, Avios, Qcredits or Benefits.
3.6 Membership Cards remain the property of Qatar Airways and must be surrendered to a Qatar Airways representative upon request.
4.1 Privilege Club has four (4) Membership Tiers: Burgundy, Silver, Gold and Platinum. Your Membership Tier status determines the Benefits you will receive from Qatar Airways and its Partners. New Members join Privilege Club at the Burgundy Membership Tier.
4.2 You will progress to a higher Membership Tier if you earn enough Qpoints in a consecutive twelve (12) month period. Once you move to a higher Membership Tier, your new Membership Tier will be valid for twelve (12) months. Qatar Airways may run specific, targeted campaigns to fast track status or tier match other airlines and will inform you of same.
4.3 Qatar Airways will renew your Membership Tier on the Tier Renewal Date if you meet either of the renewal requirements for your Membership Tier. There are two different renewal requirements for each Membership Tier. The first renewal requirement is based on the number of Qpoints you have earned during the previous twelve (12) months. If you have not earned enough Qpoints during the previous twelve (12) months to qualify for renewal, there is a second alternative renewal requirement based on the number of Qpoints you have earned during the previous twenty-four (24) months.
4.4 In addition to satisfy the Qpoints renewal requirement at Section 4.3 above, Qatar Airways requires you to earn at least twenty percent (20%) of Qpoints and fly four (4) sectors in the previous twelve (12) months or fly eight (8) sectors in the previous twenty-four (24) months on Qatar Airways operated and marketed flights. For the purpose of this section, a “sector” is a flight from an origin to a destination. For example, if a Member flies from London to their final destination of Bangkok with a stop in Doha, the first sector is London to Doha and the second sector is Doha to Bangkok. For this journey, a Member will therefore have flown two (2) sectors.
4.5 Once your Membership Tier is renewed, it will be valid for twelve (12) months. Should the Member fail to retain his or her existing Membership Tier, he or she shall be downgraded to the next lower tier, regardless of his/her Qpoints earnings over the past 12 or 24 months, i.e. an existing Platinum tier Member will become Gold, and an existing Gold tier Member becomes Silver.
4.6 Membership Tier renewal is processed at 23:59 Doha local time (GMT+3) on the Tier Renewal Date.
4.7 For further details on moving between Membership Tiers and Membership Tier renewal, please see qatarairways.com/PrivilegeClub.
5.1 Qatar Airways is a member of oneworld. Silver, Gold and Platinum Members enjoy tier recognition on flights marketed and operated by other oneworld Carriers according to their corresponding oneworld Tier status as detailed below:
(a) Privilege Club Silver is equivalent to oneworld Ruby;
(b) Privilege Club Gold is equivalent to oneworld Sapphire; and
(c) Privilege Club Platinum is equivalent to oneworld Emerald.
5.2 You may be required to produce your Membership Card and quote your Membership Number when booking and travelling on other oneworld Carriers.
5.3 oneworld Benefits on other oneworld Carriers are offered and provided by oneworld and the relevant carrier. Qatar Airways accepts no responsibility for any changes to or the provision of these Benefits by oneworld or other oneworld Carriers.
6.1 You may terminate your membership at any time. You can do this online at qatarairways.com/PrivilegeClub after logging into your profile. All accrued Avios, Qcredits, Qpoints and Membership Tier Benefits will be forfeited. Termination of membership does not relieve the Member of any continuing obligations under these Terms and Conditions.
6.2 In the event of the termination of Membership, please destroy your Membership Card related to your Account.
6.3 Qatar Airways may suspend or terminate your membership at any time with immediate effect if:
(a) you are involved in, or Qatar Airways reasonably suspects that you are involved in, a fraudulent, irregular, dishonest or suspicious Transaction in connection with your Account, the Account of another Member or your membership of any Partner’s loyalty programme. Examples include (without limitation):
(i) altering documents to procure Qpoints or Avios and any kind of Benefits;
(ii) knowingly supplying incorrect information to accrue Qpoints or Avios and any Benefits;
(iii)attempting to procure or avail Qpoints or Avios or Benefits for flights which you (or, if applicable, another person(s)) have not flown or for which you are not eligible for Qpoints or Avios or any Benefits; and
(iv) using or attempting to use stolen or counterfeit tickets; or
(b) Qatar Airways considers that your behaviour or actions constitute misconduct. Examples include (without limitation):
(i) failure to comply with these Terms and Conditions or the Conditions of Carriage;
(ii) misuse of Benefits which are available to Members; and
(iii) using threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any staff or representatives of Qatar Airways or its Partners.
In the event of suspension or termination of your membership, Qatar Airways will write to inform you. Qatar Airways may cancel all accrued and accruing Avios, Qcredits, Qpoints, Membership Tier Benefits. You will be liable to Qatar Airways and/or any Partner for the full price of any Benefit or service booked or used wholly or partly in connection with or as a result of any fraudulent or dishonest activity in accordance with the published fare/price applicable to such travel together with any reasonable costs, including legal fees, incurred by us and/or any Partner.
6.4 Qatar Airways may terminate your membership after thirty-six (36) consecutive months of inactivity on your Account.
6.5 Qatar Airways may in its sole and absolute discretion end the Privilege Club for any reason at any time but will use reasonable endeavours to give at least three (3) months’ notice to you. At the end of this notice period, your right to use any accrued Avios, Qcredits, Qpoints, Benefits will cease.
6.6 Upon the death of a Main Member, the deceased Main Member’s Avios may, at Qatar Airways’ discretion, be transferred to another Member upon provision of appropriate documentation such as a death certificate and proof of beneficiary, within twelve (12) months of the Member's death. This transfer will not affect the Avios Expiry Date for the transferred Avios and the deceased Main Member’s Account will be closed thereafter.
6.7 Upon the death of a Family Member, Avios earned by the deceased Family Member will remain in the Main Member’s Account.
6.8 In the event of termination of Membership, all data included in your Account will be removed from all active databases and will be securely archived for a period of fifteen (15) years for legal purposes and in accordance with our retention policies.
7.1 Main Members earn Qpoints for travel at eligible fares on:
(a) flights marketed and operated by Qatar Airways;
(b) flights marketed by Qatar Airways and operated by a oneworld Carrier;
(c) flights marketed by a oneworld Carrier and operated by Qatar Airways; and
(d) flights marketed and operated by any oneworld Carrier.
In all instances, Qpoints will always be awarded on the basis of the purchased fare and not on the actual class of service flown.
7.2 The number of Qpoints you earn for each flight depends on the Booking Class of the Marketing Carrier. You must supply your full name and Membership Number when booking flights in order to obtain Qpoints. Qatar Airways will only credit Qpoints to your Account after you have travelled on your flight.
7.3 You will not earn Qpoints for:
(a) Award tickets issued using Avios including Avios + Cash Awards (see section 14.3);
(b) lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;
(c) cancelled flights or flights which are transferred to another airline due to circumstances beyond Qatar Airways’ or the relevant oneworld Carrier’s control; or
(d) tickets purchased to carry additional baggage or to provide you with extra space.
7.4 You cannot earn Qpoints if the flight is already credited in another loyalty programme. Qatar Airways reserves the right to deduct any Qpoints if the same flight is credited for the purposes of tier status accrual or with miles, points or any other form of redeemable credits/mileage on any other loyalty programme.
7.5 Only Main Members may earn Qpoints. Qpoints are not transferable.
7.6 The rules for earning Qpoints are different from the rules for earning Avios. You can find full details of earning opportunities on qatairairways.com/PrivilegeClub. This includes the possibility to purchase Qpoints to retain an existing Membership Tier, or upgrade to the next higher Membership Tier.
7.7 Qpoints are valid for (12) twelve months from the date of accrual and shall automatically expire on the 365th day after earning. Qpoints expiry shall be processed at 23:59 Doha local time (GMT+3) on the 365th day after earning.
8.1 You earn Avios for travel on:
(a) flights marketed and operated by Qatar Airways;
(b) flights marketed by Qatar Airways and operated by an Airline Partner or a Codeshare Airline;
(c) flights marketed and operated by any oneworld Carrier;
(d) flights marketed and operated by the same Airline Partner (where the Airline Partner is not a oneworld Carrier); and
(e) flights marketed by an Airline Partner and operated by Qatar Airways.
In all instances, Avios will always be awarded on the basis of the purchased fare and not on the actual class of service flown.
8.2 In the case of flights with Qatar Airways and Airline Partners, the number of Avios you earn for each flight depends on the Booking Class of the Marketing Carrier and your Membership Tier (or, in the case of Family Members, the Main Member’s Membership Tier). You must supply your full name and Membership Number when booking flights in order to obtain Avios. Qatar Airways and Airline Partners will credit Avios to your Account as follows:
(i) For Qatar Airways’ marketed and operated flights, Avios will be credited to your Account after your check-in formalities are successfully completed and up to 120 minutes prior to the flight departure or after you have travelled on your flight(s), as may be applicable.
(ii) For eligible flights on Airline Partners, Avios will be credited only after you have travelled on your flight(s).
8.3 Depending on your Membership Tier at the time of the flight, you may receive a tier bonus on flights marketed and operated by Qatar Airways. This tier bonus will be calculated based on the actual distance flown and credited to your account only after you have travelled on your flight(s).
8.4 You will not earn Avios for:
(a) Award tickets issued using Avios or any equivalent in another loyalty programme;
(b) lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;
(c) cancelled flights or flights which are transferred to another airline due to a Force Majeure Event;
(d) flights by infants under two (2) years of age; or
(e) tickets purchased to carry additional baggage or to provide extra space for the Member.
8.5 You may also earn Avios on purchases with other Partners. The number of Avios you earn for Transactions with non-air Partners depends upon the earning criteria agreed between Qatar Airways and the relevant Partner. Partners will only credit Avios to your Account once:
(a) you have paid for the relevant product(s) and/or service(s) in full; and
(b) you have met all other relevant earning criteria.
8.6 Qatar Airways and any Partner may place restrictions on your mileage accrual. You cannot earn Avios if the flight or Transaction is already credited in another loyalty programme. Qatar Airways reserves the right to deduct any Avios if the same flight or Transaction is credited with miles, points or any other form of redeemable credits/mileage on any other loyalty programme.
8.7 By default, if a member has no activity for thirty-six (36) consecutive months, then all of that members balance of Avios will expire as of the Avios Expiry Date.
For Example:- if a member performs an accrual / redemption activity on 02 January 2021, then if there is no further activity on the account by 01 January 2024 then the Avios will expire as of 02 January 2024 00:01hrs Doha local time (GMT+3).
8.8 Following the Avios Expiry Date, You will have a period of one (1) year in which You may revalidate the Avios that have expired upon payment of a non-refundable fee. Revalidated Avios will be valid for thirty-six (36) months from the date of revalidation as it will be considered as a new activity on the account.
8.9 You can find full details of Avios earning opportunities with Qatar Airways and its Partners, as well as details of fees for extending or revalidating Avios, on qatarairways.com/PrivilegeClub.
9.1 If you are a Main Member, you can buy up to Two Hundred and Fifty Thousand (250,000) Avios in one (1) calendar year from Qatar Airways to be added to your own Account.
9.2 You can also buy up to Two Hundred and Fifty Thousand (250,000) Avios in one (1) calendar year as a gift for other Main Members. You can receive up to Two Hundred and Fifty Thousand (250,000) Avios in one (1) calendar year as a gift from other Main Members.
9.3 Boosting Avios
(a) Subject to section 9.3.(b), once per calendar year, you can boost the number of the Avios, earned and accrued from Partners and any Qatar Airways operated and marketed flights in the past twelve (12) months, by up to three (3) times by paying a prescribed fee to Qatar Airways (as notified by Qatar Airways to you at the time of request).
(b) The maximum amount of Avios that can be boosted in a calendar year is limited to 250,000 Avios.
(c) Notwithstanding sections 9.1, 9.2 and 10, you cannot boost Avios which have been gifted or transferred to you or purchased by you.
9.4 Purchased, gifted and boosted Avios are valid for three (3) years and will expire as set out in section 8.7. Details of fees for Avios purchases and boosts are available on qatarairways.com/PrivilegeClub. All Avios purchases are non-refundable
10.1 You can transfer up to Two Hundred and Fifty Thousand (250,000) Avios in one (1) calendar year to other Members. You can also receive up to Two Hundred and Fifty Thousand (250,000) Avios in one (1) calendar year as transfers from other Members.
10.2 Transferred Avios (except Avios transferred upon the death of a Main Member under section 6.6 are valid for three (3)) years. Details of fees for Avios transfers are available on qatarairways.com/PrivilegeClub. All fees for Avios transfers are non-refundable.
11.1 The Family Programme allows families to pool their Avios into the Main Member’s Account.
11.2 If you are a Main Member, you may nominate up to nine (9) Family Members to participate in a Family Programme. Family Members may include your parents or spouse’s parents, spouse and children older than two (2) years of age. Qatar Airways requires you to provide proof of your relationship with your Family Members such as passports, birth certificates or marriage certificates.
11.3 Upon successful registration in the Family Programme, each Family Member will receive an individual Membership Number and Membership Card. Family Members of Silver and Gold members must voluntarily opt-in if they wish to receive a physical membership card Family Members of Burgundy Members will receive only a digital membership card accessible from the Main Member’s dashboard. Family Members will earn Avios based on the Membership Tier of the Main Member at the time of the Transaction and are able to earn Avios through Qatar Airways and its Partners. All Avios earned by Family Members will be added to the Main Member’s Account after travel is completed for the flight(s). The Main Member retains full control of the Account including the sole authority to redeem any Avios.
11.4 If you are a Family Member aged eighteen (18) years or older and you want to start earning Avios and Qpoints as a Main Member, you can request your own separate Account outside of the Family Programme. Upon acceptance of your request by Qatar Airways, you will be separated from the Main Member’s account. All Avios accrued prior to separation will remain in the Main Member’s Account. Your new Account will retain your existing Membership Number and you will start at the Burgundy tier.
11.5 You can add a new Family Member to a Family Programme at any time provided that there is a free space. However, where a Family Member is separated from the Family Programme, you cannot reuse that Family Member’s space for two (2) years from the date of separation.
11.6 Please visit qatarairways.com/PrivilegeClub or contact our dedicated Privilege Club Member Service Centre for further details about our Family Programme.
12.1 You are responsible for ensuring that any Avios and Qpoints have been properly credited to your Account. You can check your statement online at qatarairways.com/PrivilegeClub.
12.2 If Avios and/or Qpoints (if applicable) for a flight with Qatar Airways or an Airline Partner are not credited to your Account, you may submit a claim for the missing Avios and/or Qpoints online at qatarairways.com/PrivilegeClub. You must submit your claim within six (6) months of the date of travel.
12.3 If Avios for a Transaction with a non-air Partner are not credited to your Account, you must submit your claim directly to the relevant Partner. The Partner will verify your claim before sending it on to Qatar Airways. You must submit your claim within six (6)months of the date of the Transaction unless the relevant Partner informs you otherwise. Qatar Airways will not accept missing Avios claims on behalf of non-air Partners.
12.4 Qatar Airways will not be responsible for failure of any Partner to take any action necessary to process your Avios claim or credit Avios to your Account.
12.5 If you are a new Member, you may submit claims for travel on flights up to ninety (90) days prior the start of your Membership.
13.1 If you are a Main Member, you can redeem Avios for a variety of Awards on Qatar Airways and its Partners. Depending on the type of Award, you can choose to use it yourself or redeem it for any other individual of your choice.
13.2 You can redeem Avios and Qcredits through your Account or submit a request from your logged-in area at qatarairways.com/PrivilegeClub. by contacting our designated Privilege Club Member Service Centre. Your Avios and Qcredits must be credited to your Account and be valid when an Award is issued. Expired Avios cannot be redeemed for an Award.
14.1 Award tickets and cabin upgrades on Qatar Airways
You can redeem Avios for Award tickets and cabin upgrades on Qatar Airways. Qatar Airways only offers Award tickets and cabin upgrades on specific flights; Qatar Airways will not issue Award tickets and cabin upgrades for open dates or flights where you are waitlisted. However, you may be able to amend or cancel an Award booking in accordance with section 14.9. Award tickets or cabin upgrades which are not used or cancelled within one (1) year from the original date of issue will expire and you will not receive a refund. Award tickets are not eligible for Award cabin upgrades.
14.2 Flexi Awards
If regular Award seats are not available on your desired flight, you may be able to obtain a Flexi Award by redeeming double Avios. Flexi Awards have more availability than regular Awards. Flexi Awards are only available to Main Members and up to one (1) accompanying guest. Flexi Awards are offered only on flights marketed and operated by Qatar Airways. Flexi Awards are not eligible for Award cabin upgrades.
14.3 Avios + Cash Awards
You may redeem a lower number of Avios for an Award ticket and pay the balance in cash. However, Avios must account for at least fifty (50) per cent of the Award ticket’s value. Avios + Cash Awards are offered only on flights marketed and operated by Qatar Airways. The cash portion of the Award ticket will be quoted in the applicable currency. This value will be rounded up based on the currency used for payment.
14.4 Airline Partner Award tickets (including on other oneworld carriers)
You can redeem Avios for Airline Partner Award tickets. The number of Avios required for Airline Partner Awards is determined by the total flight distance specified in your itinerary. When combining cabin classes on the same ticket, each cabin will be priced separately and one final price will be quoted to you. Avios + Cash Awards are not available on Airline Partners. Airline Partner Awards are subject to special terms and conditions as set out at Qatarairways.com/PrivilegeClub and/or as specified by each Airline Partner.
14.5 For all Award tickets and cabin upgrades, you must pay all taxes, duties, surcharges, passenger service charges, visa costs and any other customs or government imposed taxes. However, some taxes may be incorporated into, and therefore form part of, your Avios Award where this is required by local laws or regulations.
14.6 Qatar Airways imposes time limits for processing Award tickets and cabin upgrades. These time limits vary according to your Membership Tier. You must complete your Award booking or cabin upgrades within the required time limits. Qatar Airways may cancel Award bookings or cabin upgrades which are not completed within the required time limits.
14.7 Award tickets and cabin upgrades are subject to availability. Qatar Airways and Airline Partners may limit the number of seats available for Award travel on particular flights. Award seats may not be available on all flights or in all classes.
14.8 If you have an Award ticket:
(a) for a flight operated by Qatar Airways and your flight is rescheduled, cancelled or discontinued, Qatar Airways will use reasonable efforts to transport you on the next flight operated by Qatar Airways to the destination specified in your itinerary; or
(b) for a flight operated by an Airline Partner and your flight is rescheduled, cancelled or discontinued, Qatar Airways will use reasonable efforts to:
(i) transport you on the next flight operated by Qatar Airways to the destination specified in your itinerary; or
(ii) arrange for you to travel on the next flight operated by an Airline Partner to the destination specified in your itinerary.
However, Qatar Airways cannot guarantee seat availability on future flights. Qatar Airways issues all Award tickets redeemed with Avios regardless of whether it is the Operating Carrier and is not obliged to endorse an Award ticket for use on any other airline. Qatar Airways will not refund Avios to your Account if an Award ticket is partially used.
14.9 You may be able to change or cancel Award bookings provided that you request the change or cancellation within the time limits set by Qatar Airways. Award fees apply when you need to change or cancel Awards. If you do not cancel or change the Award booking within the applicable time limit, Qatar Airways will deem that you have used the Award and you will not receive a Avios refund. Some Awards issued on a promotional basis may not be eligible for changes or cancellations.
14.10 Award fees may also apply when you book Awards at short notice although this will depend on your Membership Tier status.
14.11 Award fees apply per passenger and will be quoted in the applicable currency. This value will be rounded up based on the currency used for payment. You may use Qcredits to pay Award fees. Details of time limits and Award fees are available on Qatarairways.com/PrivilegeClub.
15.1 You can redeem Avios for up to one (1) excess baggage Award per passenger per flight. Excess baggage awards are available on ticketed bookings on flights marketed and operated by Qatar Airways.
15.2 Once the redemption is confirmed, you will receive an Electronic Miscellaneous Document (EMD). You must present the EMD at check-in. If your itinerary changes, you must inform Qatar Airways so that it can update the excess baggage Award with the new flight details. Failure to inform Qatar Airways may mean that the excess baggage Award is unavailable at check-in. Once redeemed, excess baggage Awards are non-refundable even if not utilised.
If you are a Main Member, you can redeem Avios for purchases at Qatar Duty Free outlets and Oryx Galleria upon presentation of your Membership Card.
If you are a Main Member, you can redeem Avios for stays at Accor Hotels worldwide by converting your Avios to ALL (Accor’s lifestyle loyalty programme) online through your Privilege Club Account.
When making a booking on qatarairways.com, a Main Member may use Avios to enjoy a discount on flight tickets. For full details and applicable terms and conditions, please visit the Cash plus Avios page.
Qcredits are awarded only to Members in certain Membership Tiers and can be redeemed for various Awards on Qatar Airways. Unless otherwise indicated, Qcredits are refundable and valid for two years as long as you retain your tier.
20.1 If you give us your consent to do so, Qatar Airways can send you electronic communications (SMS, email, push notifications or social media etc.) with marketing communications, offers, news and market research from Qatar Airways or our Partners (collectively “Promotions”).
20.2 Each Promotion is governed by its respective terms and conditions. Qatar Airways and its Partners will provide these terms and conditions, or details of where you can find them, when they inform you of the promotion. The terms and conditions of any promotion take precedence over any other statement in these Terms and Conditions.
20.3 Qatar Airways or its Partners may limit Promotions offered in connection with Privilege Club to specific Members for example you may be eligible to participate in local Promotions where you are a resident by reference to the preferred postal address associated with your Account. You may only specify one (1) preferred postal address at any time.
20.4 Some Promotions may not be combined with other Awards, promotions, coupons, discounts or special offers. In this case, Qatar Airways will only apply the Promotion that offers you the highest benefit or recognition. However, some promotions may be combined. For example, where you need to quote a promotional code at the time of purchasing a ticket or redeeming an Award, the promotional code will be effective regardless of any other offer which applies to the Transaction.
21.1 Qatar Airways will not be liable for any kind of loss or damage, including (without limitation) any loss or reduction in a Member’s advantages and any detriment or disadvantage, resulting from any alteration to or termination of Privilege Club, the right to earn or redeem Avios, Qpoints or Qcredits, or any of the Benefits.
21.2 The limitations and exclusions of liability referred to in:
(a) the Conditions of Carriage will apply in relation to travel on Qatar Airways including Award travel; and
(b) the terms and conditions of the relevant Partner and/ or Qatar Airways Group Companies will apply in relation to Benefits operated or provided by the Partner.
21.3 Nothing in this Agreement limits Qatar Airways’ liability for injury or death caused by negligence
21.4 Qatar Airways is not responsible for any tax liability you or any third party incurs in connection with your Privilege Club membership.
22.1 Qatar Airways is committed to protecting your privacy and complying with applicable data protection and privacy laws. By becoming a Member, you agree that the Privilege Club may process and disclose your Personal Data in the performance of these Terms and Conditions. By "Personal Data" we mean any information relating to an identified or identifiable natural person. Personal Data will be processed for the purposes of enrolling you into Privilege Club, administering the Privilege Club and providing you, Family Members, Guests or other persons you nominate with the Benefits or Awards. We collect and process Personal Data from you as a Main Member, Family Member, guest or other persons you nominate for Awards in accordance with our Privacy Notice.
22.2 We may collect and receive Personal Data directly from you, or from your authorised representative(s) or from third parties (e.g., your travel agent or our Partners). We may also collect Personal Data when you:
(a) enrol yourself or your Family Member or Guests into the Privilege Club and while you are a Member to provide you and any Family Members within your Account with applicable Benefits;
(b) register, create or modify an Account;
(c) when you use qatarairways.com, qatarairways.com/PrivilegeClub or the websites or loyalty programs of the Partners of the Privilege Club;
(d) communicate with us by raising a service request, telephone, in writing or through our helpdesk pages;
(e) enter promotions; or
(f) if you choose to complete surveys and or voluntarily provide information by other means.
22.3 Where you disclose Personal Data on behalf of another person, you will ensure that the individual whose Personal Data is supplied to Qatar Airways has authorized the disclosure, is informed of and consents to processing of their Personal Data in accordance with our Privacy Notice. Where the disclosure is in respect of a child’s Personal Data, you should do as only as the parent or legal guardian of that child and enter into relevant contract on behalf of that child.
22.4 Qatar Airways, or a recipient of Personal Data under section 22.2, may process Personal Data (and that of your Family Members, guest or other persons you nominate for Awards) for one or more of the following purposes:
(a) To process and administer your application to join Privilege Club;
(b) For the operation and management of Privilege Club including mileage tracking, delivery of associated Benefits and services, on-going research and programme development, as well as delivering news and information to Members, and for other record-keeping purposes related to Privilege Club;
(c) For identification and verification purposes, in connection with any of the Benefits, other products or services that may be supplied to you;
(d) To maintain and support your Account and facilitate your access to it;
(e) To process or confirm your travel arrangements (including accounting, billing and audit, credit or other payment card verification, immigration and customs control, security and general administration where you travel with Qatar Airways);
(f) To fulfil requests submitted by you, whether online or through our mobile services, or through other methods;
(g) to pass on to and for the use by any member of the Qatar Airways Group or Partners in connection with the performance of the Terms and Conditions with you and/or any other travel related services and offers such Partners may offer from time to time;
(h) To respond to, handle and process any enquires or complaints submitted by you;
(i) Where we have your consent, for marketing and informational purposes, such as conducting market research or sending you updates on the latest offers and promotions, or transactional (e.g. redemptions and a statement of account) in connection with Privilege Club, Qatar Airways, or our Partners and for assessing eligibility for any marketing and/or promotional activities and/or offers from Privilege Club and its Partners;
(j) To administer promotions conducted by us or on our behalf, including announcing the winner of any such competition;
(k) To comply with legal, accounting, audit and regulatory requirements;
(l) To improve our security, including in relation to the processing of payment by credit card to guard against the risk of fraud, including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
(m) To monitor and improve the service that Privilege Club provides to you; and
(n) For business purposes, and to relevant third parties for the purpose of fraud protection and credit risk reduction and for administrative purposes.
22.5 Before Qatar Airways discloses any of your Personal Data to you, you may be asked security questions which may require you to confirm your identity by providing information held by Qatar Airways about you.
22.6 You are responsible for the security of your Account and Qatar Airways shall have no liability in the event that you disclose your logon and/or password, whether intentionally or not, so as to allow a third person online access to your Personal Data and to make any transactions. Qatar Airways reserves the right to block online access to your personal data by or through any third party website not authorised by Qatar Airways.
22.7 You are responsible for keeping your contact details up to date in accordance with section 05. Qatar Airways is not responsible for any loss or damage resulting from your failure to notify a change in address or other changes to your Personal Data.
22.8 You irrevocably waive any claim against Qatar Airways with respect to such third party websites and products and services which they may offer. Qatar Airways is not liable for any loss or damage caused or alleged to be caused by or in connection with your access or use of any such third party websites or other services, or your reliance on the privacy practices, data security processes or other policies of such third parties.
23.1 Qatar Airways and its Partners do not guarantee the availability of any Awards or other Benefits.
23.2 Qatar Airways does not guarantee that you will be able to use Avios or Qcredits in your Account before they expire. Avios, Qcredits and Qpoints have no monetary value. They cannot be exchanged for cash. All rights of title to and property in Avios, Qcredits and Qpoints remain with Qatar Airways at all times and do not pass to you.
23.3 Except as otherwise provided in these Terms and Conditions, Awards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else. You may not buy, sell or transfer Awards.
23.4 Qatar Airways reserves the right to amend any Avios or Qcredits redemption levels, as well as the amount of any fees it charges, at any time and without any prior notice.
23.5 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the State of Qatar.
23.6 Qatar Airways and each Member submit to the non-exclusive jurisdiction of the courts of the State of Qatar to resolve disputes arising in connection with Privilege Club.
23.7 If any provision of these Terms and Conditions is invalid, illegal or unenforceable under the law of any jurisdiction, this shall not affect the validity, legality or enforceability of any other provision of these Terms and Conditions under the law of that jurisdiction or any provision of these Terms and Conditions under the law of any other jurisdiction.
23.8 If Qatar Airways becomes entitled to exercise any right or remedy under these Terms and Conditions or by law or regulation, no failure to exercise, no delay in exercise and no single or partial exercise of that right or remedy shall:
(a) adversely affect that right or remedy;
(b) waive it; or
(c) prevent any further exercise of it or of any other right or remedy.
23.9 If any provision of these Terms and Conditions is inconsistent with any provision of a Partner’s terms and conditions, these Terms and Conditions shall prevail to the extent that the inconsistency relates to:
(a) the accrual or redemption of Avios or Qpoints; or
(b) the provision of any other Benefits in connection with your membership of Privilege Club.
If you have any questions, feedback or complaints regarding Privilege Club, please contact our dedicated Privilege Club Member Service Centre or your local Qatar Airways office. You can find contact details on Contact Us page.
26.1 The Members Get Members Programme “MGM Programme” and the Bonus Avios (as defined below) are subject to these additional terms, and by entering the MGM Programme the participants (the “Participant”) agree to be bound by these terms and the Terms and Conditions. Participants should not participate where to do so would violate any applicable law or regulations in their country of residence. The MGM Programme will be void where any participation is prohibited or restricted by law.
26.2 The MGM Programme is open to Participants who are (i) existing Main Members of Qatar Airways’ Privilege Club for Participants A (as defined below) and (ii) at least 18 years old as of the date of participation in the MGM Programme or at the time of joining Qatar Airways’ Privilege Club for Participants B (as defined below). The MGM Programme allows Participants to gain bonus Avios on top of any existing Avios that they may ordinarily obtain (“Bonus Avios”). Once Bonus Avios are obtained they are treated in the same manner as Avios and all the same Terms and Conditions apply. Bonus Avios values are subject to change in accordance with Campaigns and you should refer to www.qatarairways.com/PrivilegeClub to find the most up to date information.
a) Qatar Airways shall issue specific communication on its website and any of its communication channels regarding specific terms applicable to each campaign under the MGM Programme (“Campaign”).
b) Participants must comply with these Terms and Conditions together with any additional terms for any specific Campaigns.
c) Decisions made by Qatar Airways are final in all matters relating to the MGM Programme.
d) The Participants will not make any claim against Qatar Airways for lost emails, damage, delay, or any computer or information technology errors in transit.
e) The Participants will not make any claim against Qatar Airways and their agencies for technical, hardware or software malfunctions, telephone failures of any kind, loss of or unavailable network connections, or failed, incorrect, inaccurate, incomplete, garbled or delayed electronic communications whether caused by the sender or by any of the equipment or programming associated with or utilized in the MGM Programme which may limit the ability to participate or by any human error which may occur in the processing of participating in the MGM Programme. Qatar Airways reserves the right to modify or cancel the MGM Programme if it becomes technically corrupted. In such event, Qatar Airways will cancel the award of Bonus Avios based on the MGM Programme.
f) In order to participate in the MGM Programme, an existing Qatar Airways’ Privilege Club Member (“Participant A”) shall successfully log in to his/her Privilege Club Member account and select the MGM Programme option available on his/her dashboard. Participant A shall select his preferred option to send an invitation to join the MGM Programme to one of his/her friends or contacts (“Participant B”) through twitter, WhatsApp, Facebook, email or by copying and sharing the join now link and send it through any social media channels in accordance with the relevant channels’ own terms and conditions.
g) If Participant A disables the MGM Programme then Participant A will not be eligible for any Bonus Avios that may or may not have been due before the MGM Programme was disabled or at any time during the time it is disabled.
h) Participant A warrants that he/she has obtained Participants B’s authorization and is entitled to refer the MGM Programme to Participant B. Where the consent of a Participant B is required by applicable laws, Participant A shall ensure that such consent is given.
i) In order for Participant A and Participant B to be eligible for Bonus Avios under these Terms and Conditions, Participant B shall enroll successfully online to become a member of the Qatar Airways’ Privilege Club via the join now link shared by Participant A. If Participant B does not use the join now link then no Bonus Avios will be attributed to any Participants.
j) Participant A may contact and refer an unlimited number of friends or contacts unless specifically provided otherwise, however, after the required number of Participants B is reached, Participant A will stop receiving any further Bonus Avios from the MGM Programme.
k) Qatar Airways is not responsible for any undelivered messages.
l) Existing Qatar Airways Privilege Club Members (as defined in the Privilege Club Terms and Conditions) are not entitled to participate for the Participant B offer and any duplicate or fraudulent accounts created will be cancelled by Qatar Airways.
m) The MGM Programme does not apply to non-air or OAL (other airlines) partners’ activities.
n) Qatar Airways may, at any time, decide to suspend or terminate the MGM Programme or any of the Avios associated with it for any or all Participants or Members for any reason at its own discretion without notice.
26.4 Participants agree that they will not violate any of the Terms and Conditions, and shall respect the spirit of the MGM Programme by not engaging in illegal marketing practices, including creating fake accounts or harassing potential referral sources. Participants agree not to use the MGM Programme to:
(a) Violate the intellectual property rights of Qatar Airways;
(b) Spam or otherwise create bulk distributions of the join me link or email that is inappropriate;
(c) Engage in any actions that are designed to disrupt or undermine the MGM Programme;
(d) Make attempts to gain unauthorized access to the software or the MGM Programme for any reason.
(e) Transmit files that contain bots, viruses, works, Trojan horses, or any other file that could contaminate or otherwise destroy Qatar Airways intellectual property or stop the function of Qatar Airways services;
(f) Engage in illegal or unsportsmanlike activities;
(g) Engage in behavior designed to annoy or harass others; and
(h) Engage in actions that disparage or malign or call into question the reputation of Qatar Airways, in Qatar Airways’ sole discretion.
26.5 Subject to the Bonus Avios terms applicable to the relevant Campaign as advertised and communicated by Qatar Airways from time to time:
(a) Participant A will NOT be rewarded any Bonus Avios when Participant B joins Qatar Airways Privilege Club Programme unless otherwise specifically provided by Qatar Airways in the terms applicable to the relevant Campaign.
(b) Participant A will earn Bonus Avios as applicable and notified by Qatar Airways for the relevant Campaign when the required number of Participants B successfully join and fly on Qatar Airways’ flights to any destinations operated and marketed by Qatar Airways as may be specifically provided by Qatar Airways in the terms applicable to the relevant Campaign.
(c) Participants B shall be rewarded the relevant Bonus Avios for joining Qatar Airways Privilege Club and thereafter for the first flights flown to any destination operated and marketed by Qatar Airways according to the class category as specifically provided in the terms applicable to the relevant Campaign.
(d) Participants shall ensure to quote their Privilege Club membership number at the time of flight booking or flight check-in in order to allow the Bonus Avios to be credited to their account after the first flight travelled.
(e) Bonus Avios will be automatically credited to the Participants’ membership accounts in accordance with the Terms and Conditions. Qatar Airways may also withhold or invalidate any transaction it deems fraudulent, suspect, or in violation of these Terms and Conditions.
(f) Retrospective claims made by Participants will be considered by Qatar Airways provided that such retrospective claims are made within the relevant period in accordance with the Terms and Conditions.
(g) Participants B will be able to access their membership account once their account has been verified. A Avios Bonus for Participants B’s first flight “First Flight Bonus” will be credited to the Participants B’s membership account in accordance with the relevant Campaign after successful verification of their account and on the completion of their first flight with Qatar Airways.
(h) Travel on Award tickets is not eligible for Bonus Avios on the first flight.
(i) All required flight booking shall be made online (web/mobile) in order to allow the award of Bonus Avios.
(j) Qatar Airways reserves the right to disqualify any Participant that does not meet the eligibility requirements or for any other reason at its sole discretion.
(k) Caution: any attempt by a Participant or any other individual to deliberately damage any website or undermine the legitimate operation of the MGM Programme may be a violation of criminal and civil laws and should such an attempt be made, Qatar Airways reserves the right to seek damages from any such individual to the fullest extent permitted by law.
(l) The Bonus Avios cannot be merged, sold, substituted or dealt with in any other way. Bonus Avios are non-cashable.
(m) Qatar Airways reserves the right to amend, reduce, increase, stop or in any way change the percentage or number of Bonus Avios awarded or not yet awarded to Participants in accordance with any Campaign, without notice.
(n) Bonus Avios are provided on “as is” basis and without any warranty, representation or guarantee, express or implied in fact or at law, and any implied warranty of merchantability or fitness for a particular purpose. No cash redemption or substitutions are allowed. Qatar Airways reserves the right to substitute Bonus Avios of equal or greater value at Qatar Airways’ sole discretion. A Participant who is ineligible for the Bonus Avios, or is unable to or who does not accept or utilize the Bonus Avios, for any reason will not make any claim against Qatar Airways. Each Participant is responsible for any and all, fees, security and passenger facility charges applicable to the flight tickets, which may not be issued without payment for taxes and fees (except as specified otherwise in the voucher).
(o) The flight tickets are subject to Qatar Airways’ Conditions of Carriage as amended from time to time and accessible at www.qatarairways.com.qa.
(p) All other Terms and Conditions governing Qatar Airways’ Privilege Club. apply to the Participants.
26.6 If the MGM Programme cannot be administered as contemplated for any reason, Qatar Airways reserve the right at its sole discretion to suspend, modify or terminate the MGM Programme without prior notice including but not limited to the conditions of eligibility and the Bonus Avios.
If you are a Main Member and a member of British Airways Executive Club, you may be able to link your Account with your British Airways Executive Club account. For full details and applicable terms and conditions, please see the Avios terms and conditions.
If you are a Main Member and a member of ALL – Accor Live Limitless, you may be able to link your Privilege Club account with your ALL account. For full details and applicable terms and conditions, please see the terms and conditions.