Beyond Business Portal Qatar Airways internet site allowing Members to access an Account.

Membership Number means a unique alpha numeric code assigned to the Member to enable Qrewards earning.

Privilege Club means the Qatar Airways Privilege Club Frequent Flyer Program and any successor programs thereto.

Qrewards means the redeemable credits earned by Members and credited to an Account in accordance with the terms and conditions.

2.1 If designated as applicable under Appendix 2 of the Agreement, Qrewards are earned based on these Terms and Conditions, on tickets which are flown after the Customer’s Membership Number is assigned.

2.2 An earning cap on Qrewards may apply in selected countries or markets where Beyond Business by Qatar Airways is offered.

2.3 The Member or the Appointed Travel Agent shall update the Membership Number in each booking in order to earn Qrewards

2.4 Qrewards are earned based on the Eligible Fares as defined in the Agreement. 

2.5 Qrewards may be computed based on the fare inclusive of fuel surcharge and carrier imposed fees on the ticket depending on the applicable types of fares.

2.6 Qrewards are valid for maximum of two (2) years and expire every 31 December.  Effective 01 April 2025, Qrewards accrued during the term of each Financial Year expires by the end of the next Financial Year and are processed at 23:59 Doha local time (GMT+3) every 31 March. Example: all Qrewards earned between 01 April and 31 March, 2019 will expire by 31 March 2020.

2.7 Qatar Airways endeavours to have Qrewards processed and credited to the Account within seven (7) days after the Member’s Eligible Passenger has flown. In the event that Qrewards are not credited after this time, Members should refer to Clause 3 [Missing QRewards] below.

2.8 If the Member goes into liquidation, receivership or undergoes a change of control or administration, the Member will no longer be eligible to earn further Qrewards or be able to redeem Qrewards for award from the date of such event.

3.1 The Member is responsible for ensuring that any and all Qrewards due have been properly credited to its Account. Statements can be accessed online by logging in to the respective Account in the Beyond Business Portal.

3.2 If Qrewards for flights with Qatar Airways have not been credited to the Account, Members are requested to contact their Account Manager for proper evaluation of claims and further assistance.

4.1 Members can redeem Qrewards for award tickets and cabin upgrades on Qatar Airways operated flights. Qatar Airways award tickets and cabin upgrades are:

(a) applicable only to specific flights and are subject to seat availability.

(b) processed through the Member’s online Account accessed in the Beyond Business Portal.

(c) if not used or cancelled within one (1) year from the original date of issue, Qrewards will expire and Members will not receive a refund. 

(d) not issued for open date tickets or flights where the passenger is waitlisted.  

(e) subject to all taxes, duties, surcharges, passenger service charges, visa costs and any other customs or government imposed taxes. However, some taxes may be incorporated into, and therefore form part of, the Member’s Qrewards award where this is required by local laws or regulations.

(f) Award bookings can be changed or cancelled provided that the request is done within the time limits set by Qatar Airways for that particular flight. 

(g) Change or cancellation fees may apply. 

(h) The failure of a Member to cancel or change the award booking within the applicable time limit, will result in Qatar Airways’ system deeming the award used, and no Qrewards refund will fall due. 

(i) The award is issued on a promotional basis may not be eligible for changes or cancellations.  

4.2 To process, change or cancel an award ticket, Member’s should log in to their Account in the Beyond Business Portal.

(a) imposes time limits for processing award tickets and cabin upgrades.  The failure of a Member to complete the award booking within the applicable time limits, will grant Qatar Airways the right to cancel any incomplete award bookings once the time limit has elapsed. 

(b) may limit the number of seats available for award cabin upgrade on particular flights. Cabin upgrade may not be available on all flights.

(c) if an award ticket of a flight operated by Qatar Airways is rescheduled, cancelled or discontinued, Qatar Airways will use reasonable efforts to transport the passenger on the next flight operated by Qatar Airways to the destination specified in the itinerary. 

(d) cannot guarantee seat availability on future flights. 

(e) issues all award tickets redeemed with Qrewards. 

(f) issues award tickets subject to the applicable rules and conditions of the award ticket fare.

6.1 Qatar Airways may at its sole and absolute discretion terminate “Beyond Business by Qatar Airways” membership or change/amend/revise terms of the membership or terminate the program in entirety without assigning any reason or providing any notice and that, without incurring any liability or cost towards the Member, the Customer or any other party, as a result of using any of the aforementioned entitlements .

6.2 In the event that Qatar Airways suspects any fraudulent or dishonest activity, Qatar Airways may cancel all accrued and accruing Qrewards (including unused award tickets). The Member will be liable to Qatar Airways for the full price of any Qrewards or other benefit booked or used wholly or partly in connection with any fraudulent or dishonest activity in accordance with the published fare or price applicable to such Qrewards together with any reasonable costs and expenses, including legal fees, incurred by Qatar Airways. 

6.3 In the event of termination of Beyond Business by Qatar Airways in accordance with sub-clause 6.1 above, Qatar Airways will write to the Member stating that its membership is being terminated. Members will be given one hundred eighty (180) days to spend the accrued Qrewards. Any balance after the one hundred eighty (180) days period has expired will be automatically forfeited. 

6.4 Qatar Airways reserves the right to amend these Terms and Conditions, and/or any Qrewards redemption levels, as well as the amount of any fees it charges, at their sole discretion any time and without any prior notice. 

7.1 Qatar Airways will not be liable for any kind of loss or damage, including (without limitation) any loss or reduction in a Member’s advantages and any detriment or disadvantage, resulting from any alteration to or termination of Beyond Business by Qatar Airways, the right to earn or redeem Qrewards.

7.2 The limitations and exclusions of liability referred to in:

(a) the Conditions of Carriage will apply in relation to travel on Qatar Airways including award travel; and

(b) the terms and conditions of the Privilege Club will apply in relation to benefits provided by them.

7.3 Qatar Airways is not responsible for any tax liability that a Member or any third party incurs as a result of, or in connection with Beyond Business membership or the use of Qrewards.

8.1 Qatar Airways is committed to protecting Member’s privacy and complying with applicable data protection and privacy laws. By becoming a Member, Member’s agree that Qatar Airways may process and disclose their Personal Data in the performance of these Terms and Conditions. By "Personal Data" Qatar Airways means any information relating to an identified or identifiable natural person. Personal Data will be processed solely for the purposes of enrolling Customer’s into Beyond Business, administering Beyond Business and providing the Qrewards. We collect and process Personal Data from the Customer as a Member or your Eligible Passengers who you nominate for Beyond Business rewards in accordance with our Privacy Notice. Any references to “Qbiz” in the Privacy Notice shall be amended to read Beyond Business by Qatar Airways.

8.2   Qatar Airways may collect and receive Personal Data of a Member’s Eligible Passengers directly from your authorised representative(s). Qatar Airways may also collect Personal Data of Member’s authorised representatives and a Member’s Eligible Passenger’s when a Member:

(a) enrol Eligible Passenger’s for Beyond Business rewards; 

(b) registers, creates or modifies an Account; 

(c) communicates with Qatar Airways such as by email at beyondbusiness@qatararways.com.qa, contacts Qatar Airways’ member services helplines and local sales offices or through Qatar Airways’ contact centre page post log-in to your Account portal; 

(d) enters promotions; or

(e) if a Member chooses to complete surveys and or voluntarily provide information by other means.

8.3 Where a Member’s authorised representative discloses Personal Data on behalf of another person, the authorised representative will ensure that the individual whose  Personal Data is supplied to Qatar Airways has authorized the disclosure, is informed of and consents to processing of their Personal Data in accordance with Qatar Airways’ Privacy Notice.

8.4 Qatar Airways, or a recipient of Personal Data under section 8.2, may process Personal Data of a Member’s authorised representative (and that of a Member’s Eligible Passengers nominated for Beyond Business) for one or more of the following purposes:

(a) To process and administer the Member’s application to join Beyond Business;

(b) For the operation and management of Beyond Business including Qrewards and revenue performance tracking, delivery of associated Qrewards and services, on-going research and programme development, as well as delivering news and information to Members, and for other record-keeping purposes related to Beyond Business;

(c) For identification and verification purposes, in connection with any of the Qrewards, other products or services that may be supplied to Members;

(d) To maintain and support Member’s Accounts and facilitate Member’s access to it;

(e) To process or confirm Eligible Passenger’s travel arrangements (including accounting, billing and audit, credit or other payment card verification, immigration and customs control, security and general administration where Eligible Passenger’s travel with Qatar Airways);

(f) To fulfil requests submitted by a Member, whether online or through our mobile services, or through other methods;

(g) to pass on to and for the use by any member of the Qatar Airways Group in connection with the performance of the Terms and Conditions with Members;

(h) To respond to, handle and process any enquires or complaints submitted by a Member’s authorised representative;

(i) Where Qatar Airways has Members consent, for marketing and informational purposes, such as conducting market research or sending Member’s authorised representative updates on the latest offers and promotions, or transactional (e.g. redemptions and a statement of account) in connection with Beyond Business and for assessing eligibility for any marketing and/or promotional activities and/or offers from Beyond Business;

(j) To administer promotions conducted by Qatar Airways or on our behalf, including announcing the winner of any such competition;

(k) To comply with legal, accounting, audit and regulatory requirements;

(l) To improve Qatar Airways’ security, including in relation to the processing of payment by credit card to guard against the risk of fraud, including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties);

(m) To monitor and improve the service that Beyond Business provides to Member’s organisation; and

(n) For business purposes, and to relevant third parties for the purpose of fraud protection and credit risk reduction and for administrative purposes. 

8.5 Before Qatar Airways discloses any of Members Personal Data back to a Member, Members may be asked security questions which may require Members to confirm their identity by providing information held by Qatar Airways about them.

8.6 Members are responsible for the security of their Account and Qatar Airways shall have no liability in the event that a Member discloses their login and/or password, whether intentionally or not, so as to allow a third person online access to a Member’s, a Member’s authorised representative, or Eligible Passenger’s Personal Data and to make any transactions. Qatar Airways reserves the right to block online access to a Member’s authorised representative or Eligible Passenger’s Personal Data by or through any third party website not authorised by Qatar Airways.

8.7 Members are responsible for keeping their contact details up to date in accordance with sub-clause 4.1. Qatar Airways is not responsible for any loss or damage resulting from a failure to notify a change in address or other changes to a Member’s Personal Data. 

8.8 Member’s irrevocably waive any claim against Qatar Airways with respect to such third party websites and products and services which they may offer. Qatar Airways is not liable for any loss or damage caused or alleged to be caused by or in connection with a Member’s access or use of any such third party websites or other services, or a Member’s reliance on the privacy practices, data security processes or other policies of such third parties. 

9.1 Qatar Airways does not guarantee the availability of any Qrewards.

9.2 Qatar Airways does not guarantee that Members will be able to use Qrewards in their Account before they expire. Qrewards have no monetary value. They cannot be exchanged for cash or against any other benefit. All rights of title to and property in the Beyond Business Programme and/or Qrewards shall remain vested at all times in Qatar Airways and do not pass to a Member. 

9.3 Members may not buy, sell, exchange or transfer Qrewards. 

9.4 Qatar Airways reserves the right to amend these Terms and Conditions, and/or any Qrewards redemption levels, as well as the amount of any fees it charges, at their sole discretion any time and without any prior notice.