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In these challenging times, we are here to support our passengers when it is time to travel. As a leading airline, we understand these situations can be difficult, so it is vital to give you full support and provide you with the best travel solutions. 

Whether you need to book your trip back home, or have an upcoming trip, we are offering you flexibility to change your travel plans. You can either change your date of travel free of charge, exchange for a future travel voucher with 10% additional value or request a refund*. 

Your safety, security and well-being are our first priority. As always, we provide the highest standards of hygiene on our aircraft, so your journey back home is seamless and safe.

Flexibility to change your travel plans

If you have already booked or planning to book for travel up to 30 September 2020, you can choose one of the following options:*. 

1. Change your travel date free of charge

2. Exchange for a future travel voucher with 10% additional value. 

3. Refund your ticket

*Terms and conditions apply. 

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  • Adults (12+ years)
    Child (2-11 years)
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    Note

    Children between 2-5 years should be accompanied by an adult over 16 years of age when travelling.

    Infant (Under 2 years)
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    Note

    Each infant should be accompanied by one adult. When an infant fare is booked, the infant will be seated on the parent’s lap.

Promo code

  • Valid for tickets issued on/before 30 September 2020.
  • Valid for travel on/before 30 September 2020. 
  • Valid for any of Qatar Airways’ fares only purchased either directly from Qatar Airways or through travel agents.
  • If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a travel voucher. 
  • If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book or exchange your ticket for a travel voucher by calling any of our offices or our Contact Center.
  • Rebooking fees will be waived if reservations are amended at least 3 days prior to departure (for travel on/before 30 September 2020). 

Travel voucher

  • The voucher is non–refundable and non-transferable and is valid for further transportation on Qatar Airways marketed flights only and/or Qatar Airways ancillary services if requested at least 3 days prior to departure.
  • If your ticket is fully unused, the full equivalent amount will be issued on a non- refundable voucher valid for travel within 12 months from the date of the voucher issuance.
  • If your ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for one year from the date of voucher issuance.
  • The 10% additional amount will be calculated on the unutilized base fare (taxes and all other applicable charges excluded) of the ticket originally paid and remains non-refundable.

Refunds

  • If your flight has been cancelled/disrupted: all applicable penalties shall be waived if cancellations are performed before departure.
  • If your flight has not been cancelled/disrupted, any relevant penalties will be applied according to the applicable fare rules of the fare paid.
  • Refund amount will be credited using the original form of payment used to purchase the ticket.

 

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