Help | Qatar Airways
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  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
First, enter your booking reference below to get the unutilised value of your ticket refunded, or exchange it for a voucher worth 10% more.

If your ticket was purchased through a travel agency please contact them directly for any refund or travel voucher requests. 

  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
First, enter the booking reference containing the name you wish to correct.

If your ticket was purchased through a travel agency please contact them directly for any refund or travel voucher requests. 

  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
Enter the booking reference and last name to submit a request.
  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
Complete this COVID-19 consent form before you fly.
  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
Please enter your booking reference (PNR) and last name in order to process the request

For tickets purchased through a travel agency, please liaise with them for the tax invoice request.

Help
  • Please enter your last name.
  • Last name must include alphabetical characters only.
  • Please enter your booking reference number.
  • Please enter a booking reference number with 6 alphanumeric characters.
Enter your booking reference below to retrieve your booking.

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If you still need help, you can get in touch below.

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Contacting Qatar Airways

We are working hard to respond to all our customer queries as soon as possible. If you've booked through a Travel Partner, please contact them directly.  If your travel is not within the coming week, please consider calling us later. 

Qatar Airways will notify passengers regarding any travel changes. Make sure your contact details are updated on 'Manage Booking', follow us on Twitter: @qrsupport, review our travel alerts, or submit a request to benefit from our 'Travel with confidence' policy. Your voucher will be emailed to you within seven days. 

Submit a request

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