The resolution requires the airline to track every piece of baggage from the start of the journey all the way through to its finish. The certification has been achieved thanks to the airline’s Baggage Management System (“HAQIBA”) developed in-house, as well as its seamless real time integration with the Qatar Airways website and mobile app.
Qatar Airways offers real time updates on checked baggage through the “Track My Bags” feature on its website and mobile app, providing passengers with a truly hassle-free baggage experience. The mobile app provides real time notification to passengers with relevant updates on the bag, as well as the ability to retrieve the details on need basis using “My Trips”.
The information includes various stages of the baggage handling process such as check-in, transfer, arrival, as well as reference to bag tags and baggage belt. This information guides passengers during the journey and provides insight into any instance of delayed or lost baggage. The HAQIBA system enables Qatar Airways’ staff to proactively manage the delayed bags to provide an optimized handling process.
Qatar Airways Group Chief Executive His Excellency Mr. Akbar Al Baker, said: “Our careful attention to our passengers’ baggage, from the beginning of their journey all the way through to its finish, is yet another indication of the importance we place on customer experience. We have proactively taken steps to align our baggage management systems with IATA’s requirements. As a result, we are delighted that the association has declared Qatar Airways the first airline worldwide to become certified for end-to-end tracking for our hub at Hamad International Airport.”
Resolution 753 was developed to reduce mishandling and baggage fraud, increase passenger satisfaction and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2016 and made mandatory for all IATA airlines, who have until 1 June, 2018 to comply.
The certificate was presented to Qatar Airways’ Doha hub Hamad International Airport (HIA); once all its stations in the network are compliant with the resolution, IATA will award the airline a platinum certificate.
This year, HIA was ranked the Sixth Best Airport in the World by the 2017 Skytrax World Airport Awards, as well as having been named Best Airport in the Middle East for the third consecutive year. The airport was also named as having the Best Staff Service in the Middle East for the second year in the a row.
Qatar Airways has one of the youngest and most state-of-the-art fleets in the sky. Most recently, the airline ordered 100 new jets from Boeing in a landmark aviation agreement. Qatar’s national carrier was the global launch customer for the Airbus 350, the most technologically-advanced aircraft in the world, as well as the Middle East launch customer of the ultra-modern Boeing Dreamliner.
About Qatar Airways
Qatar Airways, the national carrier of the State of Qatar, is proud to be Going Places Together with travellers across its more than 150 business and leisure destinations.
A multiple award-winning airline, Qatar Airways has been awarded World’s Best Airline, World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East by international air transport rating organisation Skytrax.
Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries.
Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways sponsors world-leading sports teams including FC Barcelona and Al-Ahli Saudi Arabia FC reflecting the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest international cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally