To locate your delayed baggage or to report damaged baggage, please follow the below steps.
In most cases, delayed baggage is located within 24 hours and is usually arranged for delivery to your ultimate destination (ie. home or hotel).
*Note: In case of damaged baggage, ensure the report is submitted within 7 days from the date of receipt of the baggage.
- If you incur any expense due to the late delivery of your baggage, we will compensate you (conditions apply). If the baggage is considered lost, then our compensation will be in accordance with the governed Convention (Warsaw Convention, Montreal Convention), where applicable.
- Delivery of delayed baggage is subject to local customs regulations.
- Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigours of air travel.
- Please note that accepting your baggage without complaint, at the time of delivery is prima facie evidence that it has been delivered in good condition. It also means that the acceptance is in accordance with the conditions of contract.