Protect your travel plans and get peace of mind
You can purchase travel insurance for your trip while booking your ticket on qatarairways.com. If you’re a resident of Qatar, you can also purchase using the 'Manage Booking' option after the booking has been made.
Travel insurance can be purchased by residents of the following countries: France, Germany, Italy, Kuwait, Lebanon, Norway, Oman, Qatar, Spain, Sweden, the United Arab Emirates and the United Kingdom.
Travel Guard® for Qatar Airways is designed to insure you against expenses and inconvenience caused by emergencies and unforeseen circumstances.
Travel Guard® can only be purchased while booking your ticket on qatarairways.com.
Please refer to the policy wording document for your country of residence:
The Middle East: Lebanon, Kuwait, Oman, Qatar, United Arab Emirates.
Europe: France, Germany, Italy, Norway, Spain, Sweden, The United Kingdom.
Travel insurance contact information
The Middle East
| Country | Claims office* | 24-hour emergency medical assistance |
|---|---|---|
| Bahrain | BKIC Operating Hours: 0800 to 1700 hours, Sunday to Thursday |
Phone: +1-715-800-8653 |
| Kuwait | GIG Kuwait GIRI HO Building Ahmad Al Jaber Street, Sharq, Kuwait E-mail: stharban@gig.com.kw Local operating hours: 0800 to 1700 hours, Sunday to Thursday |
Phone: +1-715-800-8653 |
| Lebanon | Fajr Al Gulf Insurance Center GGF, Bloc C, 2nd Floor, Sin El Fil E-mail: msaad@gig.com.lb Local operating hours: Monday to Friday |
Phone: +1-715-800-8653 |
| Oman | Sukoon Insurance (Oman Branch) Tel: +968-245-62-256 Ext 205 E-mail: hamid.albalushi@omaninsurance.ae Operating Hours: 0800 to 1700, Sunday to Thursday |
Phone: +1-715-800-8653 |
| Qatar | Qatar General Insurance & Reinsurance Co. Q.P.S.C P.O. Box: 4500, Doha, Qatar E-mail: MyClaim@qgirco.com Local operating hours: 0730 to 0230 hours, Sunday to Thursday |
Phone: +1-715-800-8653 |
| United Arab Emirates | Liva Insurance B.S.C. Closed – Dubai Branch P.O. Box - 28648, Dubai, United Arab Emirates Tel: +971-4-3029835 Working Hours/Days: 8:00am to 5:00pm, from Monday to Friday |
Phone: +1-715-800-8653 |
Europe
| Country | Claims office | 24-hour emergency medical assistance |
|---|---|---|
| Austria | AIG EUROPE S.A. (Ireland Branch) 30 North Wall Quay International Financial Services Centre Dublin 1 Ireland Tel: +43 (0)1 20 58 07 600 E-mail: AT.Travelclaims@AIG.com |
Phone: +43 (0)1 20 58 07 601 Email: AT.Assistance@AIG.com |
| Belgium | AIG Europe S.A. (Belgium Branch) Pleinlaan 11 Brussel. 1050 Tel: +32 (0) 2 7399620 E-mail: claims.be@aig.com |
Phone: +32 (0) 3 2536916 Email: N/A |
| France | AIG Europe S.A. Tour CB21 16 Place de l’Iris, 92040 Paris La Défense Cedex – France Tel: + 33 (0) 1 49 02 56 10 Email: Declarations.PA@aig.com Operating Hours: 9am to 5pm, Monday to Friday |
Tel: +33 1 49 02 46 70 Email: fr.assistance@aig.com |
| Germany | AIG EUROPE S.A. (Ireland Branch) 30 North Wall Quay International Financial Services Centre Dublin 1 Ireland
Tel: +49 (0) 69 97 113 998 Email: DE.travelclaims@aig.com Operating Hours: 0900 to 1700, Monday to Friday. |
Phone: +49 (0) 221 8277 9979 |
| Italy | AIG EUROPE S.A. (Ireland Branch) 30 North Wall Quay International Financial Services Centre Dublin 1 Ireland Tel: (+39) 023690699 Email: sinistri.ita@aig.com |
TCENTRALE OPERATIVA Phone: +39 039 6554 6635 |
| Netherlands | AIG EUROPE S.A. (Ireland Branch) 30 North Wall Quay International Financial Services Centre Dublin 1 Ireland Tel: +49 (0) 69 97 113 998 Email: DE.travelclaims@aig.com Operating Hours: 0900 to 1700, Monday to Friday. |
Phone: +44 (0)1273 456680 Email: uk.assistance@aig.com |
| Norway | AIG Europe S.A.s Norske Filial Rosenkrantz gt 22 P.O. Box: 1588 Vika, 0118 Oslo Tel: +47 22 00 20 30 Fax: '+ 47 22 00 20 21 Email: skadekontoret@aig.com Operating Hours: 0830 to 1530, Monday to Friday |
SOS International a/s Phone: +45 70 10 50 50 Email: sos@sos.eu |
| Spain | AIG Europe S.A. Paseo de la Castellana 216, Madrid, Spain, 28046 Tel: 900 811 287 Email: siniestrosespana@aig.com Operating Hours: 0900 to 1700, Monday to Friday |
AIG Services Latin America S.L. Sucursal Colombia Phone: +34 91 275 4683, +34 900811287, +57 12249316 Email: medicalba@aig.com |
| Sweden | AIG Europe S.A. UK filial I Sverige Västra Järnvägsgatan 7, BOX 3506, 103 69 Stockholm, Sweden Tel: +46 8 506 920 70 Fax: +46850692090 Email: bti@aig.com Operating Hours: 0900 to 1700, Monday to Friday |
Tel: +45 38 489338 Email: sos@sos.eu |
| Switzerland | AIG Europe S.A., Luxembourg, Zweigniederlassung Opfikon Sägereistrasse 29 CH-8152 Glattbrugg Schweiz Tel: +41 43 333 37 00 E-mail: claimsCH@aig.com |
Phone: +41 43 333 37 58 Email: CH.Assistance@AIG.com (Deutsch / English) FR.Assistance@AIG.com (Français) |
| United Kingdom | American International Group UK Limited The AIG Building, 58, Fenchurch Street Tel: +44 (0)330 123 3126 Email: uk.claims@aig.com |
Phone: +44 01273 376 935 Email: UK.assistance@aig.com |
| Arabic-speaking passengers | Tel: +971 4 5096111 Email: servicecenter-me@aig.com Local operating hours: 08:00 to 17:00, Sunday to Thursday |
Tel: +971 4 5096111 Email: servicecenter-me@aig.com
|
Important information
Insurance terms and conditions
Our travel insurance booking service acts as a third party to enable you to get travel insurance cover with convenience on our website. Payments will be processed by Qatar Airways upon selection of the travel insurance product in the currency indicated on the site.
This insurance does not cover destinations in Afghanistan, Iraq, Cuba, Iran, Syria, Sudan, North Korea and Crimea region.
All travellers must be residents of the country from which travel originates.
Please contact the travel insurance provider directly for special requests, such as additional cover etc.
For any modifications or cancellations, please read the Terms and Conditions provided in the insurance policy document, and contact the travel insurance provider directly. This also applies to modifications or cancellations caused by changes or disrupted flight itinerary (or similar unforeseen circumstances).
Qatar Airways has no influence on the rates and on the Terms and Conditions offered by the travel insurance provider.
Data disclosure
By entering into this contract of Insurance, the Named Insured consents to the Insurer processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.
The Named Insured consents to the Insurer making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.
View the privacy policy for: France, Germany, Italy, Norway, Spain, Sweden, United Arab Emirates, and the United Kingdom.
Travelcare Plus policy provides a range of benefits that ensures you have a peaceful and hassle-free journey.
Insurance can be purchased for your trip using the “Manage booking” option after you have completed your booking.
Travelcare Plus is currently offered to residents of Qatar.
View the policy terms and conditions here and the COVID-19 coverage here.
