Step 1 of 5
Enter your details to get started
You can reset your email address if you have forgotten it or no longer have access to your email account. Start by filling in the details below.
First name (as on passport)
Select a title
First name (as on passport)
Enter your first name
Last name (as on passport)
Enter your last name
Membership number
Membership number
Enter your membership number
Step 2 of 5
How do you want to verify your identity?
To help us protect your account, it is important to verify your identity before you set a new email address. Please choose one of the verification options below:
Step 3 of 5
Enter one-time pin
Please enter the one-time pin (OTP) sent to your mobile number {0}, within the next {1}
OTP
Enter the OTP sent to your mobile number.
Need a new OTP? You can request one in 00:59
Step 4 of 5
Enter your new email address
Please enter a new email address and we’ll send you a link to verify it.
Email address
Enter a new email address
Enter an email address with the following format:example@email.com
Step 5 of 5
Check your inbox
A verification link has been sent to All you need to do is click on it within the next 48 hours to verify your email address.
Didn’t receive a verification link? Resend email
Step 3 of 3
Only a few details left to add
Email address
Please enter your new email address, and the previous email address used to join Privilege or Student Club.
New Email address
Enter a new email address
Enter an email address with the following format:example@email.com
Previous email address (optional)
Enter an email address with the following format:example@email.com
Date of birth
Select a day
Select a month
Select a year
Nationality and contact details
Select a country/region code
Mobile number
Enter your mobile number
Proof of identity
Please upload a copy of your passport and a government-issued identity document, such as a driving licence or identity card.
Copy of passport
The following file types are accepted: .jpg, .png, .docx, .bmp and .pdf. The maximum file size is 5MB.
Copy of identity document
The following file types are accepted: .jpg, .png, .docx, .bmp and .pdf. The maximum file size is 5MB.
Your request has been submitted
We will be in touch within 48 hours to confirm that your new email address is registered to your Privilege Club account or request further details.
Please reach out to us
Get in touch and one of our friendly agents will gladly help you with your Privilege Club or Student Club account. They will let you know what happens next.