Qatar Airways Qverse_Sama 2.0
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Qatar Airways Qverse_Sama 2.0

Qatar Airways to Participate in ITB Berlin 2024 with Second Generation MetaHuman Cabin Crew, Sama

Qatar Airways will showcase its latest digital innovation at the world leading travel trade show, taking place from 5-7 March 2024

Qatar Airways is the world’s first airline to develop a virtual MetaHuman cabin crew

The dynamic reveal will highlight Sama’s second generation capabilities powered by artificial intelligence


DOHA, Qatar – Qatar Airways, the industry standard for innovation in aviation, is participating in the global travel and trade event, ITB Berlin, from 5-7 March 2024, with the reveal of its second-generation revolutionary MetaHuman, Sama 2.0. The launch will be held at the remodelled Qatar Airways stand on the opening day of the trade show.

The national carrier of the State of Qatar is the first airline in the world to develop a virtual cabin crew. Sama, the world's first AI-powered MetaHuman cabin crew member, will be unveiled in a previously unseen way at this highly anticipated event, spotlighting the future of personalised service and accessibility in air travel. Sama, powered by digital human creator, UneeQ, is primed to create new benchmarks for future AI implementations, showcasing a level of interaction that is as personal as it is functional.

The world leading travel trade show, ITB Berlin, which is a major travel and tourism industry event, showcases a range of travel exhibitors from over 180 countries and five continents, providing over 160,000 visitors with information on new products, services and facilities in the tourism industry.

Qatar Airways welcomes all guests at ITB to visit its new exhibition pavilion and meet Sama 2.0 – the embodiment of exceptional service and hospitality – at the trade fair in Hall 4.2, stand 102, from 5-7 March 2024.

About Qatar Airways

A multiple award-winning airline, Qatar Airways continues to be synonymous with excellence, receiving for the 13th time Skytrax’s ‘World’s Best Business Class’ award, and the ‘World's Best Business Class Airline Lounge’ for the eighth time. As the leading connector in the region, Qatar Airways is now the 14-time winner of the ‘Best Airline in the Middle East’ award. The airline has advanced its services across the Middle East this winter season, increasing its daily flights by 14 per cent.

Along with continuing to retain its 5-Star Airline Rating, Qatar Airways has received a global-first recognition of the ‘World’s Best Onboard Wi-Fi’ by Skytrax this year. The accolade recognises Qatar Airways’ Starlink connectivity rollout on over 150 widebody aircraft, connecting more than 25 million passengers to date with up to 340 daily Starlink-enabled flights. Globally, Qatar Airways remains the unprecedented nine-time winner of Skytrax ‘World’s Best Airline’ title.

This winter, Qatar Airways will fly to over 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport. The airport has been recognised as the ‘Best Airport in the Middle East’ for 11 consecutive years, as well as ‘World’s Best Airport Shopping’ for the third year in a row by Skytrax. Hamad International Airport has previously been named the ‘World’s Best Airport’ by Skytrax three out of the past six years.

Qatar Airways received the 2025 Platinum performance recognition by Cirium, the leading aviation analytics organisation, for its reliability and operational performance. The recognition is a testament to the airline’s unwavering commitment to providing seamless and proven operations as part of its award-winning passenger experience.

Qatar Airways was the first Airline in the Middle East to be certified to the highest level of IATA’s Environmental Assessment (IEnvA) programme, based on recognised environmental management system principles (such as ISO 14001). As an inaugural signatory to the Buckingham Palace Declaration in March 2016, Qatar Airways became the first airline globally to be certified to the industry standard for the prevention of illegal wildlife trafficking in aviation.

For further information, visit qatarairways.com or the Qatar Airways mobile app.

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