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Qatar Airways Achieves IT Service Management System Excellence Certification

World leading airline underpins foundations with high standards of IT Service Management System

DOHA, Qatar  Qatar Airways has been recognised by Alcumus ISOQAR, one of the most recognised and respected UKAS accredited certification body for successfully demonstrating the implementation and compliance towards ISO/IEC 20000-1:2018 Information technology — Service management System. Additionally, achieving ISO 20000 certification underpins the high standard of IT Service Delivery and Management, which is one of the foundations of a 5-star airline.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “We are proud to have achieved ISO 20000 certification. This certification demonstrates our commitment to service excellence thereby enabling Qatar Airways IT to deliver the highest quality of digital and technological service experience.”

ISO 20000 is an international standard for IT service management (ITSM), and its certification demonstrates that Qatar Airways has implemented a comprehensive ITSM framework that meets the highest standards of quality and reliability. To achieve ISO 20000 certification, Qatar Airways underwent a rigorous audit by a third-party certification body. The audit team reviewed Qatar Airways ITSM processes and documentation to ensure that they met the requirements of the standard.

The success of this certification is a testament to the dedication and leadership of Qatar Airways Group, who lead the programme with exceptional commitment and efficiency, staying on schedule and within the set timeline.

Qatar Airways IT adds this ISO 20000 to its impressive certifications, including PCI-DSS and ISO 27001.

“End-to-end” airline management services including international IT standards enable Qatar Airways to demonstrate excellence and best practice in IT services and management. Qatar Airways IT remains committed to maintaining the highest standards of service quality, information security and IT management, ensuring world-class services for customers and the entire organization.

About Qatar Airways

A multiple award-winning airline, Qatar Airways won the ‘World’s Best Business Class’ for the tenth time at the 2023 World Airline Awards, managed by the international air transport rating organisation, Skytrax. The airline continues to be synonymous with excellence, also taking home, Best Airline in the Middle East, World's Best Business Class Lounge and World's Best Business Class Lounge Dining at the prestigious awards held during the 2023 Paris Air Show. Qatar Airways is an unprecedented seven-time winner of the “World’s Best Airline” voted by Skytrax (2011, 2012, 2015, 2017, 2019, 2021 and 2022).

Qatar Airways currently flies to more than 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively. This year, Hamad International Airport has been ranked by Skytrax as the second-best airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping’.

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