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Qatar Airways Issues Legal Proceedings Against Airbus in The Technology and Construction Division of The High Court in London

20 December 2021

LONDON, UK – Qatar Airways has today issued legal proceedings against Airbus in the Technology and Construction division of the High Court in London. We have sadly failed in all our attempts to reach a constructive solution with Airbus in relation to the accelerated surface degradation condition adversely impacting the Airbus A350 aircraft. Qatar Airways has therefore been left with no alternative but to seek a rapid resolution of this dispute via the courts.

Qatar Airways currently have 21 A350 aircraft grounded by the condition and the legal proceedings have been commenced to ensure that Airbus will now address our legitimate concerns without further delay. We strongly believe that Airbus must undertake a thorough investigation of this condition to conclusively establish its full root cause. Without a proper understanding of the root cause of the condition, it is not possible for Qatar Airways to establish whether any proposed repair solution will rectify the underlying condition.

Qatar Airways number one priority remains the safety of its passengers and crew.

About Qatar Airways

A multiple award-winning airline, Qatar Airways continues to be synonymous with excellence, receiving for the 13th time Skytrax’s ‘World’s Best Business Class’ award, and the ‘World's Best Business Class Airline Lounge’ for the eighth time. As the leading connector in the region, Qatar Airways is now the 14-time winner of the ‘Best Airline in the Middle East’ award. The airline has advanced its services across the Middle East this winter season, increasing its daily flights by 14 per cent.

Along with continuing to retain its 5-Star Airline Rating, Qatar Airways has received a global-first recognition of the ‘World’s Best Onboard Wi-Fi’ by Skytrax this year. The accolade recognises Qatar Airways’ Starlink connectivity rollout on over 150 widebody aircraft, connecting more than 25 million passengers to date with up to 340 daily Starlink-enabled flights. Globally, Qatar Airways remains the unprecedented nine-time winner of Skytrax ‘World’s Best Airline’ title.

This winter, Qatar Airways will fly to over 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport. The airport has been recognised as the ‘Best Airport in the Middle East’ for 11 consecutive years, as well as ‘World’s Best Airport Shopping’ for the third year in a row by Skytrax. Hamad International Airport has previously been named the ‘World’s Best Airport’ by Skytrax three out of the past six years.

Qatar Airways received the 2025 Platinum performance recognition by Cirium, the leading aviation analytics organisation, for its reliability and operational performance. The recognition is a testament to the airline’s unwavering commitment to providing seamless and proven operations as part of its award-winning passenger experience.

Qatar Airways was the first Airline in the Middle East to be certified to the highest level of IATA’s Environmental Assessment (IEnvA) programme, based on recognised environmental management system principles (such as ISO 14001). As an inaugural signatory to the Buckingham Palace Declaration in March 2016, Qatar Airways became the first airline globally to be certified to the industry standard for the prevention of illegal wildlife trafficking in aviation.

For further information, visit qatarairways.com or the Qatar Airways mobile app.

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