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Passenger Guidelines - Rebooking and Refund Options in Light of the Security Situation

Effective Date: Tuesday, 1st July 2025

These guidelines have been published for confirmed 157 tickets on all QR flights in the network impacted by the current security situation which are either cancelled or still operating and passengers wish to change their travel plans:

Ticketed by On/before 23rd June 2025

Original travel

On/after 23rd June 2025 and on/before 30th June 2025

Original Routing On All QR flights within QR Network except for flights to/from Iran, Iraq, Jordan, Lebanon and Syria where we currently have an existing Passenger Guidelines - COMM1129

New travel

Within 14 days from the original travel date

Rebooking

Two free reissue permitted on:

  • - QR operated flights on the same original routing (same origin/destination) travel by 15th July 2025 into the lowest available RBD within the same cabin
  • - QR operated flights within the same region (see list given below) into the lowest available RBD in the same cabin
  • - For tickets where original connection includes OAL (code-share and/or interline):
    • • Rebooking shall be made on QR operated flights in the lowest available RBD within the same cabin and OAL operated flights (other than carrier LH) in the RBD permitted according to ticketed Fare Basis, same origin, destination
    • •  The new ticket resulting from reissue must observe flight and routing rules according to ticketed Fare Basis
    • •  Must not include carrier LH in the re-protection

Following guidelines apply:

  • - May rebook any return booking with travel on/after 1st July 2025 within (+/-) 7 days from original
  • - Must not rebook on code-share flights, except for:

•  Code-share flight numbers marked by “*” on availability (in the CRS/GDS Amadeus), provided no other operating flight number is published.

•  QR marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (flights operated by IB/I2/YW), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.), PR (DOH-MNL v.v.), VA (DOH-BNE/MEL/PER/SYD v.v.), WB (DOH-KGL v.v.)

  • - Customer is responsible for any consequential costs to travel from original point, e.g. train, bus, car, hotel, etc.

List of QR regions:

Africa:

  • ABJ/ABV/ACC/ADD/ALG/CAI/CMN/CPT/DAR/DUR/EBB/FIH/HBE/HRE/JIB/JNB/JRO/KAN/KGL
    /LAD/LOS/LUN/MGQ/MPM/NBO/PHC/RAK/SEZ/TUN/ZNZ

-America:

  • ATL/BOS/DFW/GRU/IAD/IAH/JFK/LAX/MIA/ORD/SEA/SFO/YUL/YYZ

-Europe:

  • AGP/AMS/ARN/ATH/AYT/BCN/BEG/BER/BHX/BJV/BRU/BUD/CDG/CPH/DUB/DUS/
    EDI/ESB/FCO/FRA/GVA/HAM/HEL/IST/JMK/LCA/LGW/LHR/LIS/MAD/MAN/MLA/MUC/MXP/NCE/OSL/
    OTP/PRG/SAW/SJJ/SOF/SVO/TZX/VCE/VIE/WAW/ZAG/ZRH

-Middle East/Caucasus:

  • AHB/ALA/AMM/AUH/BAH/BEY/BGW/BSR/DAM/DMM/DXB/EBL/ELQ/EVN/GYD/IKA/ISU/JED/KWI/MCT/MED/
    MHD/NJF/NUM/RUH/SHJ/SLL/SYZ/TAS/TBS/TIF/TUU/ULH/YNB

-North Asia:

  • CAN/CKG/HGH/HKG/HND/ICN/KIX/NGY/NRT/PKX/PVG/TFU/XMN

-South Asian Sub-Continent:

  • AMD/ATQ/BLR/BOM/CCJ/CCU/CMB/COK/DAC/DEL/GOX/HYD/ISB/KHI/KTM/LHE/
    MAA/MLE/MUX/NAG/PEW/SKT/TRV

-Southeast Asia:

  • BKK/CEB/CGK/CRK/DPS/DVO/HAN/HKT/KUL/MNL/PEN/PNH/SGN/SIN

Southwest Pacific:

  • ADL/AKL/BNE/CBR/MEL/PER/SYD

Refund  

  • • Permitted to the original form of payment without any penalties, based on unutilized NUC and taxes.
    Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges).
  • • Permitted for unutilized group deposit value
Endorsement COMM1130

Additional waivers permitted for

  • • Confirmed QR/157 tickets issued in FIT or Group/TO PNRs
  • • Rebooking on QR Marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (flights operated by IB/I2/YW), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.), PR (DOH-MNL v.v.), VA (DOH-BNE/PER/SYD v.v.), WB (DOH-KGL v.v.)
  • • Waiver for ancillary services
  • • Rebooking fee waiver
  • • No-show penalty (condition) waiver
  • • May match original length of stay, or in case of non-daily operation up to +/- 7 days (within a single transaction) and must not include rebooking on OAL (code-share and/or interline)
  • • Refund or transfer of EMD group deposit within one year from EMD date of issue

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