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Guidelines for passengers holding tickets to and from Morocco

These Guidelines apply to passengers holding tickets with confirmed reservations issued on Qatar Airways (157) stock or plate booked on QR and/or OAL flights who wish to change or refund their tickets due to earthquake tragedy occurred in Morocco:

 

Airports covered

All travel to/from Morocco on QR and/or OAL flights (code-share and/or interline)

Ticketed & travel date

Tickets issued/exchanged/reissued on/before 8th September 2023 with travel dates on/after 8th September 2023 and on/before 30th September 2023

New date of travel

May rebook for a new travel date on/before 31st October 2023

Rebook or reroute exclusively on QR

May rebook onto QR operated flights, same routing (same origin, destination).

OR

May reroute onto QR operated flights within the same country as original and/or within 500 international miles (TPM) from original embarkation and/or disembarkation point.

Rerouting is permitted provided that there are no restrictions imposed by government authorities and must be subject to documentation check, as well as immigration compliance.

May rebook/reroute into the lowest RBD available in the same cabin.

Must contact local QR office or QR customer contact center if original journey involves OAL (code-share and/or interline)

Code-shares

Must not rebook/reroute on code-share marketing flight numbers, except for:

- QR marketing flights when operated by 6E, AA (DOH-JFK for travel on/before 29th October 2023, JFK-DOH for travel on/before 27th October 2023, DOH-PHL for travel on/after 30th October 2023, PHL-DOH for travel on/after 28th October 2023), AT (DOH-CMN v.v.), AY (DOH-ARN/CPH/HEL v.v.), BA (LON-DOH v.v.), MF (DOH-PKX v.v. for travel on/after 20th October 2023, DOH-XMN for travel on/after 31st October 2023), MH (KUL-DOH v.v.) or WY (DOH-MCT v.v. for travel on/before 29th October 2023).

- QR code-share flight numbers marked by “*” on availability operated by WY, provided no WY operating flight number is published.

- Code-share flight numbers marked by “*” on availability, provided no other operating flight number is published

Stopover to transit/transfer change in DOH

Yes

 

Multiple airport cities

Yes

May consider multiple airports as the same point

Example – IST/SAW, LGW/LHR, HND/NRT

Number of waivers

Two free ticket reissues permitted

 

May provide refund waiver for new ticket reissued due to earthquake tragedy occurred in Morocco

No-show

One waiver permitted for travel from Morocco

 

No waiver permitted for travel to Morocco

Ticket reissue guidelines

Must update: “COMM1090V1.0 EARTHQUAKE IN Morocco” at the beginning of the Endorsements Box

May waive original ticketed Fare Basis conditions, however, must apply restrictions specified for “new date of travel

May waive any difference of fare, taxes, fees, charges, surcharges, rebooking fee.

Must carry forward original fare calculation and free baggage allowance

Must not calculate any residual value. It is non-refundable and non-exchangeable

Groups included

Please contact the local QR office or QR customer contact center

Round the World (RTW) Fares/Tickets

Please contact the local QR office or QR customer contact center

Refunds of unutilized value allowed

Yes, may provide refund of unutilized value to the original form of payment

Unutilized value shall be calculated based on unutilized NUC, taxes, fees, charges and surcharges

Example (for illustration purposes) of fare where outbound has been used and inbound remains wholly unutilized, hence NUC 561.47 of inbound may be refunded to the original form of payment.

BKK QR X/DOH QR CAS 461.47 QR X/DOH QR BKK 561.47NUC1022.94

For complicated scenarios, side-trips, end-on-end combinations, partial utilizations (e.g., within fare component), please contact local QR office or QR customer contact center.

Non-refundable unutilized taxes (except of fully unutilized YQ, YR charges), as well as previously collected rebooking fees and no-show penalties remain non-refundable

May waive refund penalty/condition

Hotel provided

No

Free upgrade to higher cabin

No

Unutilized ancillary services (EMD status Open)

In connection with the rebooking of the ticket due to earthquake occurred in Morocco, unutilized ancillary services purchased via Travel Trade Partners may change free of charge.

Must re-associate EMD to new itinerary.

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