Live Chat FAQs
Live Chat FAQs
Live Chat is a new digital channel for agency partners, contracted to receive support from our contact centre. The chat experience closely matches the current phone IVR process and can be used for almost all of the same types of sales support requests.
Agency customers must log in to Trade Portal, and the chat widget will appear on all website pages. If you need access to Trade Portal, you can register on: https://www.qatarairways.com/tradeportal/en/loginpage.html
Chat is available 24/7.
Live Chat associates can assist with most support requests currently handled by phone. These can include (but are not limited to):
- Fare quotes and rules
- Seat requests
- Reissuance (applicable for all NDC bookings & tickets reissued by QR and within 24hrs of flight departure)
- Special meal requests
- Wheel chair with medical/non-medical assistance
- Ticketing support,
- General QR info.
- STPC for non-complimentary scenario
Yes, we cannot handle waiver requests and credit card information. If a credit card is needed to collect additional amounts, we will generate a payment link. Additionally, we cannot discuss any of the following over the chat channel: social security numbers, personal data revealing racial/ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data/biometric information, sexual orientation, or health information.
Currently, Live Chat only supports QR ticket stock (157) requests through chat.
For any technical issues related to Trade Portal, please e-mail email@example.com.
Currently, chat does not support document uploads. However, in the future, we will have the option to upload attachments.
Please have any PNR, ticket number, traveler information, and supporting documentation handy when you initiate a chat.