These guidelines have been published for confirmed 157 tickets on QR operated flights to/from Hong Kong (HKG) or Guangzhou (CAN) where passengers are impacted by flight disruptions due to Super Typhoon Ragasa:
Applicability
Confirmed QR/157 tickets
Ticketed by
21 September 2025
Original travel date
- on/after 23 September 2025 and on/before 25 September 2025 to/from HKG
- QR875 CAN-DOH on 24 September 2025
Original travel
- On QR operated flights to/from HKG
- QR875 CAN-DOH on 24 September 2025
Rebooking allowance
One free ticket reissue permitted with endorsement INVOL COMM1139 for new travel within 21 days from original, same origin, destination:
On QR operated flights. Rebooking shall be made in the lowest available QR RBD in the same cabin.
For tickets where original connection includes OAL (code-share and/or interline):
Rebooking shall be made in the lowest available QR RBD in the same cabin, and OAL operated flights in the RBD permitted according to ticketed Fare Basis
The new ticket resulting from reissue must observe flight and routing rules according to ticketed Fare Basis
Must not rebook on code-share flights, except for:
Code-share flight numbers marked by “*” on availability (in the CRS/GDS Amadeus), provided no other operating flight number is published.
QR marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (flights operated by IB/I2/YW), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.), PR (DOH-MNL v.v.), VA (DOH-BNE/MEL/PER/SYD v.v.), WB (DOH-KGL v.v.)\
May associate purchased QR ancillary services with new QR flights (same sector).
Refund
Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges).
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