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Passenger Guidelines - HKG and CAN Services

These guidelines have been published for confirmed 157 tickets on QR operated flights to/from Hong Kong (HKG) or Guangzhou (CAN) where passengers are impacted by flight disruptions due to Super Typhoon Ragasa:

Applicability

Confirmed QR/157 tickets

Ticketed by

21 September 2025

Original travel date

  • - on/after 23 September 2025 and on/before 25 September 2025 to/from HKG
  • - QR875 CAN-DOH on 24 September 2025

Original travel

  • - On QR operated flights to/from HKG
  • - QR875 CAN-DOH on 24 September 2025

Rebooking allowance

  • One free ticket reissue permitted with endorsement INVOL COMM1139 for new travel within 21 days from original, same origin, destination:
  • On QR operated flights. Rebooking shall be made in the lowest available QR RBD in the same cabin.
  • For tickets where original connection includes OAL (code-share and/or interline):
    • Rebooking shall be made in the lowest available QR RBD in the same cabin, and OAL operated flights in the RBD permitted according to ticketed Fare Basis
    • The new ticket resulting from reissue must observe flight and routing rules according to ticketed Fare Basis
  • Must not rebook on code-share flights, except for:
    • Code-share flight numbers marked by “*” on availability (in the CRS/GDS Amadeus), provided no other operating flight number is published.
    • QR marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (flights operated by IB/I2/YW), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.), PR (DOH-MNL v.v.), VA (DOH-BNE/MEL/PER/SYD v.v.), WB (DOH-KGL v.v.)\

May associate purchased QR ancillary services with new QR flights (same sector).

Refund

Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges). 

No-show

No-show waiver permitted

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