NDC Support | Qatar Airways
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Reach Out to Us!

Implementing NDC does require overcoming some challenges, and we at Qatar Airways pursue to ensure that you have the support in order to encourage and guide you through this journey of change.

Based on your preference, please select how best we can support you today. As we are committed to your journey with us, we reassure to attend to your query as soon possible.

To address any immediate concerns you may have, please feel free to check the:

FAQs

Enhanced servicing capabilities through trade portal:

 

We encourage all our trade partners to register via trade portal in order to receive additional servicing capabilities. We understand that NDC is evolving and in order to support our Trade Partners we have developed workarounds within trade portal.

 

Some of these include and are not limited to:

  • - In a case where a split is not supported by your platform, then the same can be done via the portal
  • - Ability to add passport details on a reservation
  • - Ability to add special meal requests
  • - Ability to add ancillary services (excess baggage /preferred seating etc.)
  • - Assistance with name correction /change scenarios (as per Qatar Airways’ name change policy)

 

*PS: by performing these activities via trade portal the trade partner may not be able to see the changes on their platform side within the PNR

 

Areas of support:

We can assist with:

  • Problems related to fare filing (NDC Shopping and Offers)
  • Incident management & troubleshooting in case of functional issues or workarounds
  • Queries on workarounds:
    • Servicing PNR
    • Revalidation /Re-issuance
    • Schedule changes
    • Split & add service
  • Issues in ancillaries related to services offered by Qatar Airways
  • Ticketing & Time limit related inconsistencies (NDC Order related)
  • Revenue Integrity related queries
  • Payment related problems & failures
  • Error investigation and resolution
  • Qatar Airways policy queries related to NDC

We cannot assist with:

  • Changes to live bookings*
  • Refunds or EMD issuance
  • Grant ticketing authority

*If you are connecting via 3rd party provider, please raise your issues with your service provider first, before contacting our NDC Support Team

Contact details:

 

- NDC Support is available Sundays to Thursdays from 0700-1530 Doha Time through – ndcsupport@qatarairways.com.qa

- Outside of work hours our call centre can be contacted through +974 4023 0000 for urgent cases where the departure is within 24 hours or else use the chat function which is available in trade portal 24/7

 

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