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MDD VerticaFare Tracking ID Dynamic Fare Tracking ID Histogram Fare Tracking ID Fares Strip Fare Tracking ID Boxever Tracking ID Boxever ML Tracking ID Homepage Fares Tracking ID Boxever Offers Tracking ID Header Checkin ID Manage Booking Checkin ID BPG Desktop ID BPG Mobile ID Complement Journey Link IID Search Results - Manage Booking IID New Destinationprice Discover cta IID Content Strip Manual Fares IID
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Implementing NDC does require overcoming some challenges, and we at Qatar Airways pursue to ensure that you have the support in order to encourage and guide you through this journey of change.

Based on your preference, please select how best we can support you today. As we are committed to your journey with us, we reassure to attend to your query as soon possible.

 

Help with NDC bookings

If you are facing an issue related to airfare display or private airfares, please raise your query by providing details of the error including a screenshot.

If you are facing payment-related issues, you can raise your query and we will assist you.

If you are facing an issue pertaining to Ticketing Time Limits or Revenue Integrity areas, you can raise your query and we will assist you.

if you are facing any issue pertaining to adding an ancillary service, you can raise your query along with the booking as well as respective ancillary details and we will assist you.

Help with existing bookings

Please use Name correction self-service to update your name record on a PNR*

Once name correction /change has been performed, please note that reissuance is mandatory as per QR policy. Please use our Live Chat service to have your ticket reissued.

*Name correction /changes are permitted as per QR policy only.

*After mandatory reissuance, the NDC booking will not synchronize with the NDC platforms, and further changes can be performed only through QR Live Chat.

 

If the platform you are using does not support the Split functionality, please use our Split PNR self-service feature, to split a PNR. You can then use our Live Chat service to modify your NDC booking.

*After a Split, the NDC booking will not sync with the NDC Platforms, and further changes can be performed through QR Live Chat only

Please use our Live Chat feature for assistance in below scenarios:

  • Cancel itinerary and leave the ticket open for future use
  • Split and cancel booking for one or more passengers 
  • Amending a booking that is no longer synchonized in NDC platforms
  • Quotation of an itinerary that is no longer synchonized in NDC platforms
  • Addition of an Infant before and after ticket issuance
  • Reissue in case of involuntary changes (schedule change)
  • Reissue of a fully unutilized ticket that is no longer synchorinzed in NDC platform
  • Rebooking a passenger after a No-Show

*All scenarios above will proceed as per QR policy for each respective scenario

  • Please use our Live Chat feature in order to request a refundable EMD (processed and emailed to the travel agent within 48 hours upon receiving the request) which can then be submitted to your local QR station where the EMD will be processed and an ACM of the refundable value will be raised
  • If there has been a schedule change etc. and waiver applicable for penalty, the same will be applied by the local station based on QR schedule change policy

Please use Manage Booking on the dashboard to add/edit the passport details of your passenger in your bookings. 

Help with NDC bookings

If you are facing an issue related to airfare display or private airfares, please raise your query by providing details of the error including a screenshot.

If you are facing payment-related issues, you can raise your query and we will assist you.

If you are facing an issue pertaining to Ticketing Time Limits or Revenue Integrity areas, you can raise your query and we will assist you.

if you are facing any issue pertaining to adding an ancillary service, you can raise your query along with the booking as well as respective ancillary details and we will assist you.

Get in touch from anywhere

If you still need help, you can get in touch below.

For any further information please refer to our FAQ's

FAQs

Download the NDC support desk reference guide here.

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