Applicability

All QR tickets (157) regardless of booking channel

Ticketed date

Tickets issued on/after 01 March 2019 where all travel is completed by 30 September 2022.

Options available

Changes

Refund to original form of payment

• May keep unutilized ticket coupons open as long as unutilized segments are cancelled from the PNR
• For fully unutilized tickets:
• 1- May use unutilized value for exchange/reissue within 2 years from original ticket issue date
• 2- Please ensure that the maximum stay does not exceed more than 1 year and all travel is completed by 30 September 2022, whichever comes earlier.
• For partially utilized tickets:
• 1- Where the journey began on/before 31 December 2020, please ensure that the maximum stay does not exceed more than 18 months.
• 2- Where the journey began on/after 01 January 2021, please ensure that the maximum stay does not exceed more than 1 year and all travel is completed by 30 September 2022, whichever comes earlier.

If re-issuing without any fare difference including taxes, fees, charges and surcharges:

• Rebook in the same ticketed RBD as original (within the same cabin and OAL) and flights as permitted according to original ticketed fare basis
• May rebook onto QR codeshare flight operated by WY (DOH-MCT v.v. only) provided that no WY operating flight number is published
• May waive rebooking fee
• May waive original ticketed fare basis conditions (i.e. advance purchase, MIN/MAX stay, transit/stopover, day/time rule, etc)
• May waive any difference of fare, taxes, fees, charges and surcharges; however, fare, taxes, fees, charges and surcharges difference applies if original ticketed seasonality and/or blackout/travel date is not followed
• Please carry forward original fare calculation and fare family attributes (e.g. free baggage allowance)
• May change unutilized outbound & inbound on the same ticket within one transaction
• Please update “COMM1060” at beginning of Endorsements Box
• Any residual value is non-refundable and non-exchangeable
• May waive no-show condition and no-show penalty

If re-issuing with fare difference including taxes, fees, charges and surcharges:

• May waive rebooking fee
• Please apply new fare basis conditions, including applicable RBD
• Please requote and collect any applicable difference of fare, taxes, fees, charges and surcharges
• Please update new fare calculation and fare family attributes (e.g. free baggage allowance)
• Please update “COMM1060” at beginning of Endorsements Box
• Any residual value is non-refundable and non-exchangeable
• May waive no-show condition and no-show penalty

If re-issuing onto an alternative origin and/or destination:

• May use unutilized value of original ticket
• May waive rebooking fee
• Please apply new fare basis conditions
• Please requote and collect any applicable difference of fare, taxes, fees, charges and surcharges
• Please update new fare calculation and fare family attributes (e.g. free baggage allowance)
• Open-jaw permitted; please advise customer that Qatar Airways will not cover travel expenses incurred from/to rerouted point including surface transport, hotel, etc
• Please update “COMM1060” at beginning of Endorsements Box
• Any residual value is non-refundable and non-exchangeable
• May waive no-show condition and no-show penalty

For any ticketed segments that meet any of the following criteria:

• Ticketed segment cancellations resulting with UN status
• Any flight retiming resulting in ticketed segment(s) with TK status
• Flight retiming resulting in ticketed segment(s) with TK status where the newly timed flight causes a minimum connecting time (MCT) violation or misconnection
• Ticketed segment cancellations resulting with UN status and updated with new TK segment

You may re-issue to ticket using the following guidelines:

• May rebook onto alternative QR operated flight(s) that are:

- on the same route

- within the same country as original embarkation and/or disembarkation point

- within 500 international miles (TPM) from original embarkation and/or disembarkation point

- if originally booked on QR operated flights to/from KBP/ODS, may reroute on QR operated flights to/from BUD/PRG/VIE/WAW

• May rebook onto QR marketing flight numbers operated by 6E or AC (YYZ-DOH v.v. only)
• May rebook onto QR codeshare flight ability operated by WY (DOH-MCT v.v. only) provided that no WY operating flight number is published
• Rebook into same RBD as original or if not available, into the lowest available RBD within same cabin
• May waive original ticketed fare basis conditions (i.e. advance purchase, day of week, MIN/MAX stay including seasonality and blackouts/travel date restrictions)
• May waive any difference of fare, taxes, fees, charges and surcharges
• May waive no-show conditions and penalties
• Please carry forward original fare calculation and fare family attributes (e.g. free baggage allowance)
• May change unutilized outbound & inbound on the same ticket within one transaction
• Please use “INVOL COMM1060” at beginning of Endorsement Box
• If rerouting tickets originally booked to/from KBP/ODS, please use “INVOL COMM1060” at beginning of Endorsement Box

For OAL not referenced above, kindly contact Qatar Airways; Depending on market, this is handled by the Trade Helpdesk, Reservations or Sales Representatives

The following options are available:

• Rebook onto an alternative domestic connection to allow stopover at first international arrival point for the length of the hotel quarantine and up to 3 (three) additional days

1. Rebook onto a flight operated by the same OAL, routing and RBD as the original ticket

2. Please use “COVID COMM1060 DUE HOTAC” at beginning of Endorsement Box

• Rebook onto an earlier Qatar Airways operated flight(s) to allow stopover at first international arrival point for the length of the hotel quarantine and up to 3 (three) additional days

1. Rebook onto a Qatar Airways operated flight(s) on the same routing (same origin, destination), and RBD or the lowest available QR RBD in the same cabin

2. Please use “COVID COMM1060 DUE HOTAC” at beginning of Endorsement Box

3. Amend the booking and terminate at first international arrival point

For the above options, please re-issue the ticket using the following guidelines:

• May waive original ticketed fare basis conditions (i.e. advance purchase, day of week, MIN/MAX stay including seasonality and blackouts/travel date restrictions)
• May waive any difference of fare, taxes, fees, charges and surcharges
• Please carry forward original fare calculation and fare family attributes (e.g. free baggage allowance)
• Please exchange / reissue ticket to avoid out of sequence travel and cancel segments that are no longer required by the passenger(s)
• Please advise the customer that Qatar Airways will not cover travel expenses incurred from/to rerouted point including surface transport, hotel, etc.; Additional expenses incurred are the responsibility of the customer

If a customer tests positive, reactive or inconclusive during the hotel quarantine, please contact Qatar Airways

• Refund unutilized value to original form of payment up to whichever of the below comes earlier:

1. Up to the refund period technically permissible by the GDS used for ticketing

2. No later than 2 years from the date of issue of the document number presented for refund

• May waive refund penalty
• Non-refundable unutilized taxes (excluding non-refundable fully unutilized YQ, YR charges) remain non-refundable. 
• May waive no-show condition and no-show penalty
• If ticketed segments have been changed to UN status, TK status resulted in any time change, or TK status (retimed) resulted in misconnection (incl. MCT violations) and for UN ticketed segments updated with new TK segments:

1. Unutilized refundable value shall be calculated based on unutilized NUC, taxes, fees, charges and surcharges.

Example (for illustration purposes) of fare where outbound has been used and inbound remains wholly unutilized, hence NUC 561.47 of inbound may be refunded to the original form of payment.

LON QR X/DOH QR SYZ 461.47 QR X/DOH QR LON 561.47NUC1022.94

2. Applies to unutilized value of refundable, non-refundable fares (tickets), Q and stopover surcharges and YQ, YR charges

• For all other scenarios, incl. voluntary refunds:

- Unutilized refundable value shall be calculated by deducting the fare used for portion of journey travelled

- Applies to unutilized value of refundable fares (tickets), Q and stopover surcharges and YQ, YR charges

- Applies to unutilized value of non-refundable fares (tickets), Q and stopover surcharges and fully unutilized YQ, YR charges

• For complex exchange scenarios, side-trips, end-on-end combinations, partial utilizations, kindly contact a Qatar Airways sales representative.
• Refund must be processed in GDS.