Live-Chat-FAQs | Qatar Airways
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MDD VerticaFare Tracking ID Dynamic Fare Tracking ID Histogram Fare Tracking ID Fares Strip Fare Tracking ID Boxever Tracking ID Boxever ML Tracking ID Homepage Fares Tracking ID Boxever Offers Tracking ID Header Checkin ID Manage Booking Checkin ID BPG Desktop ID BPG Mobile ID Complement Journey Link IID Search Results - Manage Booking IID New Destinationprice Discover cta IID Content Strip Manual Fares IID
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What is live Chat?

Live Chat is a new digital channel for agency partners, contracted to receive support from our contact centre. The chat experience closely matches the current phone IVR process and can be used for almost all of the same types of sales support requests.

Where do I find the Live Chat?

Agency customers must log in to Trade Portal, and the chat widget will appear on all website pages. If you need access to Trade Portal, you can register on: https://www.qatarairways.com/tradeportal/en/loginpage.html

What hours is the chat channel available?

Chat is available 24/7.

What type of request can live chat handle?

Live Chat associates can assist with most support requests currently handled by phone. These can include (but are not limited to):

  • Fare quotes and rules
  • Seat requests
  • Reissuance (applicable for all NDC bookings & tickets reissued by QR and within 24hrs of flight departure)
  • AVIH/SVAN,
  • Special meal requests
  • Wheel chair with medical/non-medical assistance
  • Ticketing support,
  • General QR info.
  • STPC for non-complimentary scenario

Are there any types of requests that cannot be handled over Live Chat?

Yes, we cannot handle waiver requests and credit card information. If a credit card is needed to collect additional amounts, we will generate a payment link. Additionally, we cannot discuss any of the following over the chat channel: social security numbers, personal data revealing racial/ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data/biometric information, sexual orientation, or health information.

Can I utilise chat for non-QR ticket stock inquiries?

Currently, Live Chat only supports QR ticket stock (157) requests through chat. 

Can I utilize chat for issues related to the Trade Portal website?

For any technical issues related to Trade Portal, please e-mail tradeportal@qatarairways.com.qa. 

Can I send documentation electronically through chat?

Currently, chat does not support document uploads. However, in the future, we will have the option to upload attachments.

What information will I need to initiate a chat with an associate?

Please have any PNR, ticket number, traveler information, and supporting documentation handy when you initiate a chat.

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