Extending Our Commitment (EOC)

MDD VerticaFare Tracking ID	Dynamic Fare Tracking ID	Histogram Fare Tracking ID	Fares Strip Fare Tracking ID	Boxever Tracking ID	Boxever ML Tracking ID	Homepage Fares Tracking ID	Boxever Offers Tracking ID	Header Checkin ID	Manage Booking Checkin ID	BPG Desktop ID	BPG Mobile ID	Complement Journey Link IID	Search Results - Manage Booking IID	New Destinationprice Discover cta IID
ALL60431240	ALL54330180	ALL62332760		ALL59705690	ALL21786150 (DefaultValue)	ALL11101210		ALL75955700 (DefaultValue)	ALL65919200 (DefaultValue)	ALL50312570 (DefaultValue)	ALL54261150 (Default Value)		ALL29548590 (Default Value)

We continue to extend our commitment to our valuable customers and trade partners with guaranteed flexibility. With unlimited changes and the option to refund the ticket to the original method of payment, we provide unrivalled peace of mind so our passengers can plan ahead.

The latest travel information is available on the Qatar Airways website.

Click here to vew the full PDF version

FAQ section can be found below on this page.

*Summary of Extending Our Commitment* Offering**
Applicability	All QR tickets (157) regardless of booking channel
Ticketed date	Tickets issued on/before 30 April 2021
Options available	Changes
Options available	Refund to original form of payment

Core Guidelines

May keep unutilized ticket coupons open as long as unutilized segments are cancelled from the PNR
For fully unutilized tickets, may use unutilized value within 2 years from original ticket issue date; please ensure that maximum stay does not exceed more than 1 year and all travel is completed by 31 December 2021
For partially utilized tickets, please ensure that maximum stay does not exceed more than 1 year and all travel is completed by 31 December 2021

Date Change Guidelines

If re-issuing without any fare difference including taxes, fees, charges and surcharges:

Rebook in the same ticketed RBD as original (within the same cabin and OAL) and flights as permitted according to original ticketed fare basis
May waive rebooking fee
May waive original ticketed fare basis conditions (i.e. advance purchase, MIN/MAX stay, transit/stopover, day/time rule, etc)
May waive any difference of fare, taxes, fees, charges and surcharges; however, fare, taxes, fees, charges and surcharges difference applies if original ticketed seasonality and/or blackout/travel date is not followed
Please carry forward original fare calculation and fare family attributes (e.g. free baggage allowance)
May change unutilized outbound & inbound on the same ticket within one transaction
Please update “COVID COMM1060” at beginning of Endorsements Box
Any residual value is non-refundable and non-exchangeable
No-show conditions and no-show penalties applicable

If re-issuing with fare difference including taxes, fees, charges and surcharges:

May waive rebooking fee
Please apply new fare basis conditions, including applicable RBD
Please requote and collect any applicable difference of fare, taxes, fees, charges and surcharges
Please update new fare calculation and fare family attributes (e.g. free baggage allowance)
Please update “COVID COMM1060” at beginning of Endorsements Box
Any residual value is non-refundable and non-exchangeable
No-show conditions and no-show penalties applicable

Route Change Guidelines

If re-issuing onto an alternative origin and/or destination:

May use unutilized value of original ticket
May waive rebooking fee
Please apply new fare basis conditions
Please requote and collect any applicable difference of fare, taxes, fees, charges and surcharges
Please update new fare calculation and fare family attributes (e.g. free baggage allowance)
Open-jaw permitted; must advise customer that Qatar Airways will not cover travel expenses incurred from/to rerouted point including surface transport, hotel, etc
Please update “COVID COMM1060” at beginning of Endorsements Box
Any residual value is non-refundable and non-exchangeable
No-show conditions and no-show penalties applicable

Guidelines For Changing Ticketed Segments Changed to UN Status or TK Status Resulting In Misconnection

For any ticketed segments that meet any of the following criteria:

Ticketed segment cancellations resulting with UN status
Flight retiming resulting in ticketed segment(s) with TK status where the newly timed flight causes a minimum connecting time (MCT) violation or misconnection

You may re-issue to ticket using the following guidelines:

May rebook onto alternative QR operated flight(s) that are:

- on the same route

- within the same country as original embarkation and/or disembarkation point

- within 500 international miles (TPM) from original embarkation and/or disembarkation point

Rebook into same RBD as original or if not available, into the lowest available RBD within same cabin
May waive original ticketed fare basis conditions (i.e. advance purchase, MIN/MAX stay, transit/stopover, day/time rule, etc)
May waive any difference of fare, taxes, fees, charges and surcharges; however, fare, taxes, fees, charges and surcharges difference applies if original ticketed seasonality and/or blackout/travel date is not followed
Please carry forward original fare calculation and fare family attributes (e.g. free baggage allowance)
May change unutilized outbound & inbound on the same ticket within one transaction
Please use “INVOL COVID COMM1060” at beginning of Endorsement Box
For OAL, kindly contact your local QR sales representative

Refund To Original Form Of Payment - Guidelines

Refund unutilized value to original form of payment within 2 years from departure date shown on last coupon
May waive refund penalty
Applies to refundable and non-refundable fares (tickets), Q and stopover surcharges, YQ/YR charges
Non-refundable unutilized taxes (except YQ/YR charges) remain non-refundable
No-show conditions and no-show penalties are applicable
Calculate unutilized value based on unutilized NUC, taxes, fees, charges and surcharges. See example calculation below where outbound has been utilized and inbound remains unutilized. NUC 561.47 of inbound may be refunded to the original form of payment
LON QR X/DOH QR SYZ 461.47 QR X/DOH QR LON 561.47NUC1022.94
For complex exchange scenarios, side-trips, end-on-end combinations, partial utilizations, kindly contact a Qatar Airways sales representative.
Refund must be processed in GDS.

Are multiple changes permitted?	Yes
Are refunds of previously paid change and/or no-show fees and/or paid additional collection allowed?	No. Refunds of previously paid change and/or no-show fees and/or paid additional collection are not allowed.
Are refunds of any fare difference in case of cabin class downgrade allowed?	Yes. If a downgrade in cabin class (i.e. from J to Y) is required, a refund of the fare difference is permitted to the original form of payment.
Are upgrades to higher cabins possible?	Yes. Upgrades are permitted provided that the difference of applicable fare, taxes, fees, charges and surcharges are collected and fare basis conditions adhered. In such case, change fees will be waived.
Are name changes permitted?	No. Name changes are not permitted.
Are customers charged if the passenger PTC changes (i.e. infant to child; child to adult)?	As long as the overall terms and conditions of this policy are adhered to, Qatar Airways will waive difference of fare, taxes, fees, charges and surcharges if infant turns to child or child turns to adult after commencement of travel for new departure date on/before 31December 2021.
Is the policy applicable to group bookings?	Yes. Kindly contact your local sales representative who will be happy to assist in servicing such bookings.
How will the Stopover product be managed?	For stopover bookings made through Discover Qatar (DQ), kindly contact a DQ representative. If bookings require immediate attention, kindly contact QRH.
Will difference of fare, taxes, fees, charges and surcharges be waived if rebooking (re-issuing) to a new departure date resulting in the passenger PTC to change (i.e. infant to child; child to adult)?	Difference of fare, taxes, fees, charges and surcharges may not be waived. For any ticketed segments that meet any of the following criteria: Ticketed segment cancellations resulting with UN status Flight retiming resulting in ticketed segment(s) with TK status where the newly timed flight causes a minimum connecting time (MCT) violation or misconnection You may waive the difference of fare, taxes, fees, charges and surcharges may only be waived if the PTC changes after commencement of travel of the new departure date as permitted by the policy.

Travel & Entry Requirements

For the safety of all passengers, Qatar Airways requires passengers travelling from certain gateways to present a negative COVID-19 RT-PCR medical test result when checking in.

Additionally, many countries around the world have specific regulations in place for arriving passengers in order to limit the spread of COVID-19.

Please ensure that you understand how all these travel requirements affect you when planning your trip.

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