By clicking ‘join student club’ you will be prompted to log in again.
Passenger Guidelines
Passenger Guidelines
1 June 2021
We continue to extend our commitment to our valuable customers and trade partners with guaranteed flexibility. With unlimited changes and the option to refund the ticket to the original method of payment, we provide unrivalled peace of mind so our passengers can plan ahead.
The latest travel information is available on the Qatar Airways website.
Click here to view the full PDF Version
The FAQ section can be found below..
Are multiple changes permitted? |
Yes. |
Are refunds of previously paid change and/or no-show fees and/or paid additional collection allowed? |
No. Refunds of previously paid change and/or no-show fees and/or paid additional collection are not allowed. |
Are refunds of any fare difference in case of cabin class downgrade allowed? |
Yes. If a downgrade in cabin class (i.e. from J to Y) is required, a refund of the fare difference is permitted to the original form of payment. |
How are ancillaries covered under this policy? |
Where ticket has been changed more than 1 hour prior to flight departure:
|
Where ticket has been changed less than 1 hour prior to departure:
|
|
Where ticketed segment has been changed to UN or TK status resulting in misconnection :
Where ticket has been cancelled more than 1 hour prior to departure (as per 1060 Passenger Guidelines no-show policy):
Where ticket has been changed onto OAL and cannot be fulfilled:
For scenarios not covered above, kindly contact Qatar Airways. Unutilized ancillary EMDs may be utilized or refunded within 2 years from original EMD issue date. |
|
Are upgrades to higher cabins possible? |
Yes. Upgrades are permitted provided that the difference of applicable fare, taxes, fees, charges and surcharges are collected and fare basis conditions adhered. In such case, change fees will be waived. |
Are name changes permitted? |
No. Name changes are not permitted. |
Will difference of fare, taxes, fees, charges and surcharges be waived if rebooking (re-issuing) to a new departure date resulting in the passenger PTC to change (i.e. infant to child; child to adult)? |
Difference of fare, taxes, fees, charges and surcharges applies.
You may only waive the difference of fare, taxes, fees, charges and surcharges when the PTC changes after commencement of travel of the new departure date (as permitted by this policy) for ticketed segments that meet the following criteria: · Ticketed segment cancellations resulting with UN status · Flight retiming resulting in ticketed segment(s) with TK status where the newly timed flight causes a minimum connecting time (MCT) violation or misconnection |
Is the policy applicable to group bookings? |
Yes. Kindly contact your local sales representative who will be happy to assist in servicing such bookings. |
How will the Stopover product be managed? |
For stopover bookings made through Discover Qatar (DQ), kindly contact a DQ representative. If bookings require immediate attention, kindly contact QRH. |
Are EMD vouchers issued under previous versions of the Qatar Airway policy refundable? |
Fully unutilized vouchers (EMD TRNS – Good For Further Transportation) issued under previous versions of the Passenger Guidelines (including COMM1052, COMM1059 or COMM1060) may be refunded to the original form of payment.
However, the associated non-refundable unutilized taxes (except of fully unutilized YQ, YR charges) and the 10% added value as provided by Qatar Airways shall not be refunded to the original form of payment.
Partially utilized vouchers (split EMD) is not refundable. |
Are negative COVID-19 tests required to board Qatar Airways operated flights? |
No. Passengers are not required to produce a negative COVID-19 PCR-RT test to board a Qatar Airways flight. However, customers must adhere to requirements outlined by authorities in countries they are travelling to/from/via. |
Tracked Changes (Summary Of Changes Made From Last Version Of Policy) |
|
|---|---|
Guidelines For Changing Ticketed Date |
|
Guidelines For Changing Ticketed Route |
|
Refund To Original Form Of Payment |
|
