Offering greater flexibility
Passenger Guidelines
Offering greater flexibility
Passenger Guidelines
We continue to extend our commitment to our valuable customers and trade partners with guaranteed flexibility. With unlimited changes and the option to refund the ticket to the original method of payment, we provide unrivalled peace of mind so our passengers can plan ahead.
The latest travel information is available on the Qatar Airways website.
Click here to vew the full PDF version
FAQ section can be found below on this page.
Are multiple changes permitted? |
Yes |
Are refunds of previously paid change and/or no-show fees and/or paid additional collection allowed? |
No. Refunds of previously paid change and/or no-show fees and/or paid additional collection are not allowed. |
Are refunds of any fare difference in case of cabin class downgrade allowed? |
Yes. If a downgrade in cabin class (i.e. from J to Y) is required, a refund of the fare difference is permitted to the original form of payment. |
Are upgrades to higher cabins possible? |
Yes. Upgrades are permitted provided that the difference of applicable fare, taxes, fees, charges and surcharges are collected and fare basis conditions adhered. In such case, change fees will be waived. |
Are name changes permitted? |
No. Name changes are not permitted. |
Are customers charged if the passenger PTC changes (i.e. infant to child; child to adult)? |
As long as the overall terms and conditions of this policy are adhered to, Qatar Airways will waive difference of fare, taxes, fees, charges and surcharges if infant turns to child or child turns to adult after commencement of travel for new departure date on/before 31 December 2021. |
Is the policy applicable to group bookings? |
Yes. Kindly contact your local sales representative who will be happy to assist in servicing such bookings. |
How will the Stopover product be managed? |
For stopover bookings made through Discover Qatar (DQ), kindly contact a DQ representative. If bookings require immediate attention, kindly contact QRH. |
Will difference of fare, taxes, fees, charges and surcharges be waived if rebooking (re-issuing) to a new departure date resulting in the passenger PTC to change (i.e. infant to child; child to adult)? |
Difference of fare, taxes, fees, charges and surcharges may not be waived.
For any ticketed segments that meet any of the following criteria:
You may waive the difference of fare, taxes, fees, charges and surcharges may only be waived if the PTC changes after commencement of travel of the new departure date as permitted by the policy. |