Best Price Guarantee: Submit a claim
To submit a claim for the Best Price Guarantee, please follow these three easy steps:
1. Compare the fare of the ticket you purchased through qatarairways.com to the published Qatar Airways fare on any other website, ensuring that the purchased airfare is for the exact same flight, date, itinerary, cabin*, booking class*, fare rules and restrictions.
See our Best Price Guarantee terms and conditions for further details.
2. Take a screenshot of the of the lower fare from the last page before finalising the booking on the other website within one (1) hour of your ticket purchase on qatarairways.com. The screenshot should show the flight numbers and dates, the cabin* and booking class*, the fare rules, the lower total fare including all taxes, fees and surcharges for the same payment method, the website URL and the date and time the lower fare was available. You will be asked to upload these screenshots in order to submit your claim.
3. File a claim by completing and submitting the below claim form at the latest within the calendar day following the booking on qatarairways.com.
*Cabin is defined as Economy or Business Class. Booking class is identified by a letter (e.g. N, T, O, R) which confirms the specific inventory class within the Economy or Business Class cabin, applicable for the fare selected.
Countries included in the Best Price Guarantee
Best Price Guarantee is only applicable for itineraries originating in the countries and cities included in this list.
| Country | Originating cities | Fare difference per person |
|---|---|---|
| Kenya | Nairobi (NBO) |
USD 90 (Business Class)
|
Best Price Guarantee is only applicable for itineraries originating in the countries and cities included in this list.
| Country | Originating cities | Fare difference per person |
|---|---|---|
| Hong Kong | Hong Kong (HKG) |
HKD 705 (Business Class) |
| India | Ahmedabad (AMD) Amritsar (ATQ) Bengaluru (BLR) Chennai (MAA) Delhi (DEL) Goa (GOI) Hyderabad (HYD) Kochi (COK) Kolkata (CCU) Kozhikode (CCJ) Mumbai (BOM) Nagpur (NAG) Trivandrum (TRV) |
INR 1300 (Economy Class) INR 4600 (Business Class) |
| Indonesia | Bali (DPS) Jakarta (CGK) |
IDR 1,217,000 (Business Class) |
| Malaysia | Kuala Lumpur (KUL) Penang (PEN) |
MYR 410 (Business Class) |
| Philippines | Manila (MNL) Manila Clark (CRK) |
USD 90 (Business Class) |
| Singapore | Singapore (SIN) |
SGD 120 (Business Class) |
| Thailand | Bangkok (BKK) Chiang Mai (CNX) Krabi (KBV) Phuket (HKT) U Tapao Pattaya (UTP) |
THB 830 (Economy Class) THB 2990 (Business Class) |
| Vietnam | Hanoi (HAN) Ho Chi Minh City (SGN) |
VND 2,048,000 (Business Class) |
Best Price Guarantee is only applicable for itineraries originating in the countries and cities included in this list.
| Country | Originating cities | Fare difference per person |
|---|---|---|
| Denmark | Copenhagem (CPH) |
DKK 600 (Business Class) |
| Finland | Helsinki (HEL) |
EUR 75 (Business Class) |
| Ireland | Dublin (DUB) |
EUR 75 (Business Class) |
| Norway | Oslo (OSL) |
NOK 700 (Business Class) |
| Sweden | Stockholm (ARN) |
SEK 700 (Business Class) |
| United Kingdom | Birmingham (BHX) Cardiff (CWL) Edinburgh (EDI) London (LHR) Manchester (MAN) |
GBP 20 (Economy Class) GBP 75 (Business Class) |