DOHA, Qatar – Qatar Airways joined executives from various airlines and airports around the world at the Global Aviation Festival, recently held in London, to showcase its end-to-end customer experience offering.
The event, hosted by Terrapinn, gathered leaders of global aviation companies to discuss key innovations and share ideas on how to boost profits and improve the overall customer experience.
Delegates visiting the event gained knowledge about the latest e-Commerce, customer experience and operational technology that assist airlines and airports in meeting the needs of travellers today, with more than 50 technical demonstrations from some of the leading travel technology companies on display over the two days.
Qatar Airways’ Senior Vice President Customer Experience, Mr. Rossen Dimitrov gave a presentation focusing on the emerging opportunities and challenges faced by the global aviation industry – presenting key innovations behind the design of customer experience across all touch points at Qatar Airways, and how the airline has taken a unique approach to creating a five-star end-to-end travel experience for its passengers.
“It was a highly interesting and informative experience that was thoroughly enjoyed by the team from Qatar Airways that attended the Global Aviation festival, said Mr. Dimitrov. “We are always looking at ways to better our award-winning customer experience and we look forward to implementing many new innovative ideas that are ultimately going to leave Qatar Airways' passengers with even more positive experiences.”
Representatives in attendance at the Global Aviation Festival included guest speakers from a number of the airlines around the world. Each speaker highlighted important points on the future of air travel and the importance of enabling customers to stay connected via Wi-Fi connectivity on-board the aircraft for the duration of their journey, whether the traveller wants to catch up on e-mails, stream videos or update their blog live on-board the flight.
Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 18th year of operations, Qatar Airways has a modern fleet of 166 aircraft flying to 152 key business and leisure destinations across six continents. The airline has won a number of awards including being voted by passengers as the Airline of the Year for the third time and Best Airline in the Middle East for the ninth time at the 2015 Skytrax Awards.
Notes to Editors:
Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.
Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 and select A330 aircraft can also stay in touch with their friends and family around the world by using the five-star airline’s on-board Wifi and GSM service.
Qatar Airways Cargo, the world’s fifth largest cargo carrier, serves more than 40 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 166 aircraft. The Qatar Airways Cargo fleet now includes six Airbus 330, eight Boeing 777 freighters and one Boeing 747 freighter.
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About Qatar Airways
Qatar Airways, the national carrier of the State of Qatar, is proud to be Going Places Together with travellers across its more than 150 business and leisure destinations.
A multiple award-winning airline, Qatar Airways has been awarded World’s Best Airline, World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East by international air transport rating organisation Skytrax.
Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries.
Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways sponsors world-leading sports teams including FC Barcelona and Al-Ahli Saudi Arabia FC reflecting the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest international cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally