Best Price Guarantee: Submit a claim

Countries included in the Best Price Guarantee

To submit a claim for the Best Price Guarantee, please follow these three easy steps:

1. Compare the fare of the ticket you purchased through qatarairways.com to the published Qatar Airways fare on any other website, ensuring that the purchased airfare is for the exact same flight, date, itinerary, cabin*, booking class*, fare rules and restrictions.
See our Best Price Guarantee terms and conditions for further details.

2. Take a screenshot of the of the lower fare from the last page before finalising the booking on the other website within one (1) hour of your ticket purchase on qatarairways.com. The screenshot should show the flight numbers and dates, the cabin* and booking class*, the fare rules, the lower total fare including all taxes, fees and surcharges for the same payment method, the website URL and the date and time the lower fare was available. You will be asked to upload these screenshots in order to submit your claim.

3. File a claim by completing and submitting the below claim form at the latest within the calendar day following the booking on qatarairways.com. 

*Cabin is defined as Economy or Business Class.  Booking class is identified by a letter (e.g. N, T, O, R) which confirms the specific inventory class within the Economy or Business Class cabin, applicable for the fare selected. 

Submit a claim
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  19. Submit

Kindly complete the Best Price Guarantee claim form with all required information in English. Qatar Airways will review your claim and contact you via email within five working days if your claim is valid.

Before filling in the claim form, please confirm the following:

First name* input background
Last name* input background
Privilege Club membership number input background
Email address* input background
Phone no* input background
Booking reference* input background
Origin* input background
Destination* input background
Flight date input background
Flight number* input background
Number of travellers* input background
Website with the lower fare* input background
Date fare quoted input background
Total amount of the lower fare quoted (Ex., 100 INR)* input background
Fare difference amount (Ex., 200 INR)* input background
Additional information (maximum 1,000 characters) input background

Please upload a screenshot of the last page you land on before finalising your booking on the other website. The screenshot should show the flight numbers and dates, the fare rules, the lower total fare including all taxes, fees and surcharges for the same payment method, the website URL and the date and time the lower fare was available.

(Combined file size should be less than 5MB)

Select an attachment (DOCX, JPG or PDF)* input background

(Allowed file extentions are .pdf, .doc, .docx, .png, .gif, .jpg, .jpeg, .bmp)

Click ‘Attach’, find the file on your computer, and then click ‘Open’. The attachment field will be updated with the file name and the file selected will be included in your submission.

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