Submit a claim | Qatar Airways

Best Price Guarantee: Submit a claim

To submit a claim for the Best Price Guarantee, please follow these three easy steps:

1. Compare the fare of the ticket you purchased through qatarairways.com to the published Qatar Airways fare on any other website, ensuring that the purchased airfare is for the exact same flight, date, itinerary, cabin, booking class, fare rules and restrictions.
See our Best Price Guarantee terms and conditions for further details.

2. Prepare and submit your supporting documents. These include a screenshot of the of the lower fare from the final page before finalising the booking showing the flight numbers and dates, the fare rules, the lower total fare including all taxes, fees and surcharges for the same payment method, the website URL and the date and time the lower fare was available. You will be asked for this information in order to submit your claim.

3. File a claim by completing and submitting the below claim form on the same day that the ticket was purchased on qatarairways.com.

Countries included in the Best Price Guarantee

Region

*Country

 Originating cities Fare difference per person
Asia-Pacific Singapore Singapore (SIN) 30 SGD (Economy Class)
100 SGD (Business Class)
Submit a claim
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  18. Submit

Kindly complete the Best Price Guarantee claim form with all required information in English. Qatar Airways will review your claim and contact you via email within five working days if your claim is valid.

Before filling in the claim form, please confirm the following:

First name* input background
Last name* input background
Privilege Club membership number input background
Email address* input background
Phone no* input background
Booking reference* input background
  Origin* input background
  Destination* input background
Flight date input background
Flight number* input background
Number of travellers* input background
Website with the lower fare* input background
Date fare quoted input background
Total amount of the lower fare quoted (Ex., 100 INR)* input background
Fare difference amount (Ex., 200 INR)* input background
Additional information (maximum 1,000 characters) input background

Please upload a screenshot of the last page you land on before finalising your booking on the other website. The screenshot should show the flight numbers and dates, the fare rules, the lower total fare including all taxes, fees and surcharges for the same payment method, the website URL and the date and time the lower fare was available.

(combined file size should be less than 5MB)

Select an attachment (DOCX, JPG or PDF)* input background

(Allowed file extentions are .pdf, .doc, .docx, .png, .gif, .jpg, .jpeg, .bmp)

Click ‘Attach’, find the file on your computer, and then click ‘Open’. The attachment field will be updated with the file name and the file selected will be included in your submission.

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