Q: What is the best way to reach Qatar Airways Vietnam for inbound traffic request?
A: Send either your documents to inboundHAN@vn.qatarairways.com for arrival in Hanoi or inboundSGN@vn.qatarairways.com for arrival in Ho Chi Minh city
Q: Can Qatar Airways help to obtain all the documentation to enter Vietnam?
A: Qatar Airways team is happy to support with the transportation solution and the list of required documentation but it is up to the company of the experts to handle the application with the local authorities.
Q: I am a Vietnamese citizen, can I join any of your inbound flight? I am a Vietnamese citizen, can I join my partner having all documentation on the Qatar Airways flight? We are the family of a foreign expert already located in Vietnam, can we fly to Vietnam?
A: Right now, Qatar Airways can only accept foreign customers approved by the People’s Committee / International Heath Quarantine center / Immigration department. Vietnamese citizen must contact their nearest Vietnamese Embassy about the special repatriation flights.
Q: From the moment I have the authorization from the People Committee, when do you recommend me to book the flight to be safe?
A: To meet smoothly the agreed deadline for all documentation to be ready, we recommend at least 3 weeks between the People Committee‘s approval to the flight date, which is roughly 2 weeks to process the Immigration and the International Heath Quarantine center of HCMC approvals.
Q: When should I pay & issue the ticket?
A: Once you send us the approval of your People’s committee, we will provide you with a free booking & quotation for you to carry on the process with Immigration and the International Heath Quarantine center. Please issue your ticket at the time you submit all your paperwork approval to Qatar Airways.
Q: What are the contact for the Ho Chi Minh City and Hanoi International Heath Quarantine center?
A: In Ho Chi Minh City, this is Trung Tâm Kiểm Dịch Y tế Quốc Tế – 40 Nguyến văn Trỗi, Phú Nhuận, Ho Chi Minh City. Tel. + 84 28 3844 5306. In Hanoi, this is Sở Y Tế Hà Nội - 4 Sơn Tây Street, Ba Dinh Dist, Hanoi. Tel. +84 24 3998 5765.
Q: Will Qatar Airways support for @ week quarantine hotel booking and the land transportation?
A: Each region/city CDC is managing its list of eligible quarantine hotels. Attention, note that the transportation pick up from airport to quarantine hotels in Ho Chi Minh City has been authorized only to SACO company or Trung tâm Y tế Tân Bình (Tan Binh Medical Center). Customers need to book the transportation (extra cost will apply) together with the hotel. The transportation company must provide you a letter to Saigon Airport Authorities to confirm pick up upon your arrival mentioning your full name.
Q: If I am coming from another district / province than Ho Chi Minh City, do I have to get both approval from People’s Committee of my province and Ho Chi Minh City, and same for the CDC?
A: If your company is based in another province than Ho Chi Minh City, you will be required to provide the People’s Committee of your province ONLY but for the International Heath Quarantine center approval, you need to get approval of BOTH, the one of your district and the one of Ho Chi Minh City/Hanoi. If your company is based in Ho Chi Minh City, you just need Ho Chi Minh City People’s Committee and the International Heath Quarantine center of Ho Chi Minh City approval. Formal immigration approval is required in all cases.
Q: I already have a work permit and resident visa, do I need to get another approval from immigration?
A: As per the instructions received by the Civil Aviation, customers must provide an approval from immigration even if holding a Work Permit and / or a Temporary Resident visa.
Q: What are the key deadlines to respect to ensure smooth entry to Vietnam on Qatar Airways flights?
A: To be listed on the Landing permit approved by the Civil Aviation, Qatar Airways needs to submit all documentation 7 days prior to departure. So for a departure on Friday week W from Europe, we need all your document on Friday of week W-1, the week before the week you travel. For the RT PCR test, please check the previous Q&A on RT PCR test. It is imperative to organize yourself to meet these deadlines not to jeopardize the whole flight, especially your appointment for the RT PCR test. If documents are not ready, we will change your flight to the next one without any fees but it means that you may have to amend the approved documents from Immigration and the CDC approval.
Q: Can you clarify when I should make the COVID-19 RT PCR test and when I should deliver the test result to Qatar Airways?
A: As per official authorities guidelines, the RT PCR test has to be done 3-7 days prior to arrival. Our Inbound team will advise you the correct timeline based on your 1st departure, via email. Ensure to book your RT PCR test appointment in the laboratory as you start the process for the other documentation. Double check the chosen lab can deliver in 2 days maximum a result document that clearly mentions both “Negative” and “Real Time / RT PCR test”. It MUST be sent to us following the deadline of submission set by our team to you. Otherwise, we would have to postpone your flight to the following week and some documentation would have to be updated with the new flights details.
Attention, for a dozen of countries of departure, Customers are required to have a second RT PCR test made within 96 hours to departure.
Please check here the list of countries: https://qatarairways.zendesk.com/hc/en-us/articles/360011691817-Is-the-PCR-test-mandatory-for-all-countries
Q: After I submit all my documents to Qatar Airways and get my ticket issued, will I receive any notification from Qatar Airways?
A: After we collect the approved documentation for all customers and confirm that they are compliant to the customers, it will be submitted to the Civil Aviation for approval in One Go. This is why we can’t delay the process for one customer who would not be able to meet the agreed deadline. Upon approval, we will notify the outstation where you will be boarding. We will also send you a notification that you are OK to board.
Q: Which fees will apply when the landing permit is not approved?
A: We can postpone your booking free of charge to the next flight but if you choose to refund, we will provide a full refund except 25 USD service fee. But if it is the decision of the customer to cancel the flight, a refund and no-show fee may apply as per fare rules. Note thought that, so far, all landing permit submitted for the Special repatriation inbound flights have been approved by the Civil Aviation.
Q: Before flying, any special preparation from my side to ensure smooth check-in in Europe and arrival process in Ho Chi Minh City?
A: Yes, please ensure to bring along with you all documents that have been submitted to Qatar Airways whether Diplomats or Skilled Labor.
See full list of documents as above.
Q: In Doha, what are the options for Economy customers to rest in Doha Airport?
A: Due to the very special pandemic situation, there will be a long lay over in Doha on the way to Vietnam. Indeed our aircraft will have to make a quick turnaround once arrived in Vietnam. Therefore we had to change our schedule to accommodate the current circumstances. During the layover in Doha over 8 hours, the usual offer available in normal times (hotel stay in Doha) is not valid anymore. Instead, our customers can access the special free quiet rooms (https://dohahamadairport.com/relaxation/quiet-rooms) or purchase a 6 hour paid access (from 55 USD/6hours/person) to Doha Airport lounges (note these lounges don’t have any sleep facilities: https://www.qatarairways.com/en/lounges.html) or book a room (from 250 USD/room) in the Oryx airport hotel (https://oryxairporthotel.com). Thank you in advance for your kind understanding. You can purchase the lounge access via any call center in advance (payment by CC) or via our office @ vccc@vn.qatarairways.com (bank transfer) or in Doha upon arrival.
Q: Is it possible to travel with pets to Vietnam?
A: Unfortunately, as long as the certified quarantine hotel won’t offer pet service and as there is no clear procedure for pets, we won’t be able to fly in our customers pet whether in the cabin or as “checked luggage”. We advise our customers to contact specialized Cargo companies & Pet clinic.
