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QATAR AIRWAYS NAMED FIRST PLATINUM AIRLINE IN THE MIDDLE EAST FOR INNOVATIONS IN PASSENGER SELF-SERVICE

QATAR AIRWAYS NAMED FIRST PLATINUM AIRLINE IN THE MIDDLE EAST FOR INNOVATIONS IN PASSENGER SELF-SERVICE

DOHA, Qatar – Qatar Airways is the first airline in the Middle East to achieve platinum status in the International Air Transport Association’s (IATA’s) Fast Travel Program in recognition of its success with using innovative technology to provide passengers with quick and convenient air travel. Qatar Airways Executive Vice President, Mr. Mohsen Alyafei, received the accolade on behalf of the airline’s Group Chief Executive, His Excellency Mr. Akbar Al Baker today, from IATA’s Director Passenger, Pierre Charbonneau, at Marsa Malaz Kempinski, The Pearl, where the airline is hosting the Passenger Experience Management Group.


The airline met IATA’s highest Fast Travel standard by implementing self-service systems that address worldwide passenger demands for more choice, convenience, and control over their travel experience. Qatar Airways uses new technologies, from kiosks to mobile apps, to offer a range of self-serve channels enabling passengers to check-in, print Q-tag baggage labels at home and access quick bag drop facilities worldwide, scan their own travel documents, re-book flights, self-board and report missing bags online.


Qatar Airways Group Chief Executive, H.E. Mr. Al Baker, said: “Qatar Airways is the first airline in the Middle East to achieve IATA’s platinum accolade, and only the sixth airline in the world to accomplish this high-level standard since the Fast Travel Program’s foundation. This is a significant achievement for the airline and furthers our ambition to redefine the passenger experience.


“Passenger needs are at the heart of our service design, and we want to provide all of our guests with the very best travel experience. For those passengers who are comfortable using technology, Qatar Airways has provided the opportunity to self-serve, giving them the control and flexibility that they desire throughout their journey with us.” 


The airline industry’s Fast Travel initiative comprises of six criteria and three standards; green, gold and platinum. Qatar Airways has achieved platinum status for offering various self-service facilities to more than 80 per cent of its passengers travelling through its state-of-the-art hub, Hamad International Airport, and across its global network. In 2014 Qatar Airways received the Fast Travel green status for streamlining its travel processes, and became the first airline in the region to enable passengers to print baggage tags at home.


IATA’s Senior Vice President for Airport, Passenger, Cargo and Security, Mr. Nick Careen, said: “Qatar Airways’ ongoing efforts and innovative solutions mean that more than 80 per cent of its passengers are now offered solutions that enable them to manage their own journey. According to industry surveys, over 50 per cent of passengers want to speed up their air travel experience and around 75 per cent of passengers worldwide want more self-service options. Ultimately, by providing more choice and more control for passengers, airlines can achieve lower costs and billions of dollars in annual savings for the industry.”


For Image: https://www.flickr.com/photos/qatarairways/albums/72157662919872923


Notes to Editors:


Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, Qatar Airways has a modern fleet of 176 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax Awards. This is the third time the airline won the accolade of Airline of the Year.


Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.


In 2015 Qatar Airways launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the five-star airline’s on-board Wifi and GSM service.


Qatar Airways Cargo, the world’s third largest cargo carrier, serves more than 45 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 177 aircraft. The Qatar Airways Cargo fleet now includes seven Airbus 330, eight Boeing 777 freighters and one Boeing 747 freighter.


For more information, visit our homepage www.qatarairways.com or our sites on Facebook, Twitter, Google+, Instagram, and YouTube.


For Qatar Airways corporate images, please click here: http://www.qatarairways.com/corporateimages


About IATA:


• IATA (International Air Transport Association) represents nearly 260 airlines comprising 83% of global air traffic.
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• For more information, please contact: Katherine Kaczynska / Tel: +41 765774821 / Email: kaczynskak@iata.org


 


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