DOHA, Qatar – Qatar Airways conducted a planned emergency exercise in April to rehearse its emergency management programme and response functions. The annual exercise is part of Qatar Airways’ commitment to ensure its staff are prepared to handle an emergency situation in a timely and effective manner.
The emergency exercise activated and deployed a number of the airline’s key crisis elements, including the Qatar Airways Group Emergency Control Centre, Integrated Operations Centre, Deployed Response Group, Special Assistance Team and Media Enquiry Centre.
An international emergency scenario was devised by the airline’s Group Safety and Security department including pre-defined challenges that were injected throughout the exercise. The use of satellite communications tools, and emergency communications platforms together with simulated television news broadcasts and social media reports of the emergency were created and viewed by staff in the Group Emergency Control Centre, to give the activity an additional aspect of realism and immediacy.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker led the exercise: “Qatar Airways has built a culture and workforce that is committed to safety, with good practice at the core of everything we do across the airline.
“We have a comprehensive emergency management programme in place and diligently work with our employees to ensure we consistently achieve and maintain our high standards, and that the comfort, safety and security of passengers and staff remains a priority. At the station level, each Qatar Airways destination has a Local Emergency Response Plan, which is tailored to comply with local regulations and specific airport emergency requirements.
“Regularly and thoroughly exercising our emergency responses is an opportunity for Qatar Airways to perform and enhance its day-to-day preparatory activities, stregthen critical professional skills and to incorporate lessons learned from across the aviation industry.”
Qatar Airways’ emergency management programme includes a Corporate Emergency Response Plan, an automated Crisis Management and Casualty Tracking System, a dedicated Group Emergency Control Centre, Group Emergency Management Team, Emergency Telephone Enquiry Centre, Special Assistance Centre, an Emergency Website, a Media Enquiries Centre, a Media Operations Centre and a Deployed Response Group that includes Special Assistance Team Members (Humanitarian Support Programme). If activated, the Deployed Response Group would be dispatched to the emergency site using a dedicated relief aircraft to provide additional support to local staff, responding agencies and authorities on the ground. All members of the emergency management structure receive regular training.
Notes to Editors:
Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, Qatar Airways has a modern fleet of 182 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax Awards. This is the third time the airline has won the accolade of Airline of the Year.
Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.
In 2015 Qatar Airways launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 3,000. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the five-star airline’s on-board Wi-Fi and GSM service.
Qatar Airways is one of the world’s leaders in sponsoring global sporting events, including the strategic team sponsorships of FC Barcelona and Al-Ahli Saudi Arabia FC. Qatar Airways’ strategy reflects the values of sports as a means of bringing people together, something at the core of the airline’s own brand message - Going Places Together.
Qatar Airways Cargo, the world’s third largest cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 182 aircraft. The Qatar Airways Cargo fleet now includes eight Airbus 330Fs, eight Boeing 777 freighters and one Boeing 747 freighter.
For Qatar Airways corporate images, please click here: http://www.qatarairways.com/corporateimages
For further information contact:
Qatar Airways Group, Corporate Communications Department