Doha, QATAR – Qatar Airways has invested in additional frequent flyer enrolment kiosks at Doha International Airport as part of its commitment to provide more self-service capabilities to Privilege Club loyalty members.
Each of the four airport lounges now has a kiosk, which allows passengers to enrol into the airline’s frequent flyer programme and receive their personalised and magnetically encoded membership card within seconds of enrolling.
New kiosks are now available at the recently refurbished Gold and Silver Frequent Flyer Lounges in the main terminal, in addition to the First and Business Class sections of Qatar Airways’ state-of-the-art Premium Terminal.
In 2006, Qatar Airways made headlines when it introduced the world’s first instant loyalty card dispensing kiosk at Doha International Airport, which earned privilege Club the FFP Gold Innovation Award in Vancouver last year.
The machines are modern and designed to save passengers the hassle of going through the traditional sign-up process, which involves membership cards being sent by mail. So passengers from around the world checking-in or transiting at Doha International Airport and using any of the four airport lounges, will be able to enrol on the spot and receive their burgundy card instantly.
Using simple touch screen technology, the kiosk enables Qatar Airways’ First and Business Class passengers as well as its frequent travellers using the lounges, and who are not already members, to enrol into Privilege Club and receive a 500 Qmiles welcome bonus.
Qatar Airways Chief Executive Officer Akbar Al Baker said the additional kiosks were yet another service-led initiative from the airline to bring more convenience and advantages to its highly valued passengers.
“Qatar Airways is proud to be an innovator, and we are more than satisfied with the positive response of our passengers towards these enrolment kiosks,” he said.
“The Privilege Club enrolment kiosks enable passengers who are not already members to enrol easily, quickly and receive their loyalty card instantly. This is a unique feature, which we believe more and more passengers will take advantage of.”
Qatar Airways strongly believes in product innovations to meet the needs of passengers – and is now looking to invest in additional kiosks at other locations. The kiosks are provided by UK-based company Trident Loyalty Systems.
Since its launch in 2000, Qatar Airways’ Privilege Club has developed into one of the largest airline loyalty schemes in the Middle East and one of the most generous reward programmes. Last year, Privilege Club scooped an unprecedented eight accolades at the prestigious Freddie Awards in America.
Qatar Airways currently operates a modern fleet of 60 Airbus and Boeing aircraft to 81 destinations across Europe, Middle East, Africa, Indian Subcontinent, Far East and North America from Doha, the airline’s hub and capital of the State of Qatar.
Qatar Airways’ Privilege Club website gives members great benefits, including the ability to manage their accounts with ease. Through the Privilege Club website, www.qmiles.com members are able to log on to and check their account balance online, as well as book reward tickets for travel on Qatar Airways and partner airlines.
Qatar Airways is one of an elite group of airlines with a Five Star ranking for service and excellence awarded by Skytrax, the independent aviation industry research company. Skytrax also named Qatar Airways’ cabin crew as Best in the Middle East for the fifth year running in 2007 following a survey of more than 15 million passengers. During the current 2007/08 financial year, Qatar Airways expects to carry more than 10 million passengers worldwide.
Looking to the future, Qatar Airways will operate a fleet of 110 aircraft by 2013 – almost double the existing size. During 2007, Qatar Airways ordered 80 Airbus A350s, together with 60 Boeing 787s and 32 Boeing 777s. The airline is one of the launch customers of the twin-deck Airbus A380 ‘super jumbos’ with five aircraft on order and scheduled for delivery from 2010. Qatar Airways moves to the New Doha International Airport in 2010, when the first phase of the new facility opens. For more information, visit www.ndiaproject.com
Qatar Airways Corporate Communications
Tel: +974 4496956, Fax: +974 4620132