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Qatar Airways Successfully Implements Electronic Ticketing Worldwide Ahead Of Industry Deadline

Doha, QATAR – Qatar Airways has successfully met the airline industry’s global deadline to introduce electronic ticketing (e-ticketing) on all flights to simplify the travel process and eliminate the need for paper documents.

With the implementation of e-tickets, passengers no longer receive a physical ticket. Instead, the passenger’s ticket and travel details are stored electronically in a central database. 

Qatar Airways began the process of introducing e-tickets in 2006 with a roll out across its offices around the world. The airline was 100 per cent e-ticket compliant on all routes seven months ago, well ahead of the original December 2007 deadline set by the International Air Transport Association (IATA).

Since then, the carrier has stepped up its interline e-ticket agreements to 114 airlines worldwide enabling passengers to travel paperless on connecting flights with other carriers.

Electronic ticketing was introduced as part of a major drive by IATA under its ‘Simplifying the Business’ initiative to ensure the entire airline industry adopts standard practices to lower costs and improve passenger service. The Geneva-based international aviation industry body insisted that all airlines become e-ticket compliant by the end of 2007, but extended the deadline to June 1 this year.

Qatar Airways Chief Executive Officer Akbar Al Baker said electronic ticketing was an important industry initiative designed to simplify procedures for the travelling public, as well as the airline.

“For our passengers, this is a big step forward in convenience,” he said, adding, “it means faster check-in, easier processing through airports and eliminates the risk of misplacing tickets. For Qatar Airways, it eliminates the need for paper tickets and reduces our administration and ongoing costs.

“We have also invested heavily in our internet booking engine which, together with 100 per cent e-ticket compliance, enables our passengers to fulfill their travel paperless with a one-stop shop.“

Added Al Baker: “I am delighted that we met IATA’s criteria and deadline well ahead of the original December 2007 global cut-off date without problems. Since then we have been working vigorously on implementing e-ticketing with our airline partners. This clearly demonstrates our commitment as a company to introduce practices and procedures which significantly benefit passengers and improve our efficiency.”  

Benefits of E-tickets:

  • Fast – No need to pick up tickets in an office or wait for it in the mail.

  • Safe – E-tickets cannot be lost or stolen. They are safely stored electronically in a central database.

  • Simple – For check-in, all that passengers require is to present their passport or any other form of identification.

  • 100 per cent electronic ticketing – saves the equivalent of 50,000 mature trees a year, or about 5sq km of forested area.

Qatar Airways will continue to honour all paper tickets issued before IATA’s June 1 deadline, until the end of their validity date.

Qatar Airways currently operates a young and modern fleet of 62 Boeing and Airbus aircraft to 82 cities across Europe, Middle East, Africa, Indian subcontinent, Far East and North America.

Doha-based Qatar Airways will operate a fleet of 110 aircraft by 2013 – almost double the existing size. Qatar Airways has ordered 80 Airbus A350s, 60 Boeing 787s and 32 Boeing 777s, with deliveries of the latter having started in November 2007. The airline is a launch customer of the twin-deck Airbus A380 ‘super jumbos’ with five aircraft on order and scheduled for delivery from 2010. Qatar Airways moves to the New Doha International Airport in 2010, when the first phase of the new facility opens. For more information, visit www.ndiaproject.com

Qatar Airways is one of only six airlines in the world with a Five Star ranking for service and excellence awarded by Skytrax, the independent aviation industry monitoring agency. Skytrax also named Qatar Airways’ cabin crew as Best in the Middle East for the fifth year running in 2007 following a survey of more than 15 million passengers worldwide. For more information, log onto www.qatarairways.com


Qatar Airways Corporate Communications
Tel: +974 4496956, Fax: +974 4620132
E-mail: qrmedia@qatarairways.com.qa

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