• Valid for tickets issued on/before 30 September 2020.
• Valid for travel on/before 31 December 2020. 
• Valid for any of Qatar Airways’ fares only purchased either directly from Qatar Airways or through travel agents.
• If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a travel voucher. 
• If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book or exchange your ticket for a travel voucher by calling any of our offices or our Contact Center.
• Rebooking fees will be waived if reservations are amended before departure (for travel on/before 31 December 2020).
• Rerouting for voluntary purposes (i.e. where there has been no flight disruption) is possible 14 (fourteen) days after making the booking. New flights must be booked in the same booking class (RBD), be operated by Qatar Airways vis Doha only and can be changed within the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking. If the same booking class is not available, a fare and taxes difference may apply.
• Rerouting following operational disruption (i.e. flight cancellation) is possible free of charge on Qatar Airways operated flights via Doha only from the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking.
• If the original embarkation point is Doha (DOH), the rerouting (voluntary and involuntary) will only be permitted within a 1500 mile radius from original disembarkation (turnaround) point shown on the original ticket.
• Rerouting is not be permitted if the ticket has been issued with Doha as a destination. However, rerouting will be possible within the same country of embarkation (shown on the original ticket), for example from BOS-DOH to JFK-DOH instead.
• Rerouting is not allowed for open-jaw itineraries. 
• Rerouting is not possible free of charge if the original booking was on a fifth freedom route not touching Doha (such as PNH-SGN and vice versa; GRU-EZE and vice versa).

Travel voucher

• The voucher is non–refundable and non-transferable and is valid for further transportation on Qatar Airways marketed flights only and/or Qatar Airways ancillary services.
• If your ticket is fully unused, the full equivalent amount will be issued on a non-refundable voucher, valid for two years from the date of the voucher issuance.
• If your ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for two years from the date of voucher issuance.
• The 10% additional amount will be calculated on the unutilized base fare (taxes and all other applicable charges excluded) of the ticket originally paid and remains non-refundable.

Refunds

• If your flight has been cancelled/disrupted: all applicable penalties shall be waived if cancellations are performed before departure.
• If your flight has not been cancelled/disrupted, any relevant penalties will be applied according to the applicable fare rules of the fare paid.
• Refund amount will be credited using the original form of payment used to purchase the ticket.
• Ticket can be refunded in Qmiles. 100 Qmiles for every USD 1 of the ticket value  will be credited for to your Privilege Club membership card.

Qmiles 

• All passengers in the same booking must be Privilege Club Members. If you are not yet a Privilege Club member, you can join Privilege Club, in accordance with the Privilege Club Terms and Conditions
• Children under age 12 can be enrolled as part of family member by any parent and mileage accrual will be posted to Main Member’s account
• Qmiles credited applies to refundable, as well as to non-refundable fares, Q and stopover surcharges and YQ, YR charges.
• Service fees and any other non-refundable charges will be excluded from the Qmiles credit
•  If multiple passengers are in a booking, unique membership number (main/family) is required for Qmiles credit
• Following refund request is submitted, Qmiles will be added to the member account. This processes is irreversible. 
• Read the full "Refund to Qmiles" terms of use