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ALL60431240 ALL54330180 ALL62332760

Introducing enhanced member experience

Programme enhancements with you in mind

As part of our continued efforts to enhance your online experience with us, we have listened to your feedback and are introducing steps to make managing your (membership) account online ever more seamless.   

You can now do all of your account activities online. This includes: booking your award tickets to nominating family members, profile updates, cabin upgrades, excess baggage, date changes, refunds etc., we are bringing flexibility to your fingertips.

To enhance the security of your account, we require that you register your current email address and mobile number with us. Without these details you will be unable to redeem Qmiles from your account and will be required to update your details before you proceed.

We are no longer supporting these services through our ticketing offices and contact centres. 

Effective from 27 May 2018, we will be making changes to redemption levels for award tickets and upgrades, Qpoints earnings as well as Buy, Gift and Transfer allowances. Please click on the below tabs to find out more.

  • See below the sections where we have made these enhancements:

    ● Date of Birth (DOB)

    ● Email address 

    ● Cell phone number 

    ● Address

    ● Reset members login password

    ● Family nomination

    ● Cancellation of account

    To make updates to the above areas in your profile, simply login to your account online at qmiles.com and go to the “My profile” page to make the necessary edits. Please note that changes to First Name, Middle Name and Last Name are not allowed. As such it is important that these details are correct at the time of joining.

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To redeem award ticket(s) on Qatar Airways flights using your Qmiles, log in to your account and request your redemption booking from the "Redeem Qmiles and Qcredits" page on your Dashboard. You can also contact our Member Services through the ‘Write to us’ page in your logged in area with details of your redemption request.

    Please note that award ticket(s) can only be issued for travel 48 hours (2 days) from the date of booking. For example if you are making a booking today, your earliest travel date will be 2 days from today.

    We will no longer be processing these services through our ticketing offices and contact centres.

    To redeem award ticket(s) on partner airlines using your Qmiles, log in to your account and request your redemption booking from the "Redeem Qmiles and Qcredts" page on your Dashboard. You can also contact our Member Services through the ‘Write to us’ page in your logged in area with details of your redemption request.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel.

    We will no longer be processing these services through our ticketing offices and contact centres.

    To make upgrades on Qatar Airways, login to your account online at qmiles.com and go to the “Redeem on Qatar Airways” section on your Dashboard to make an upgrade.

    You will be able to pay using your Qmiles or Qcredits. If any taxes or other fees are required you will also be able to make the payment online.

    Please note that to make upgrades you need to have a valid mobile number registered in your account where we can send your OTP (One Time Password). Without this, you will be unable to proceed.

    We are no longer processing these services through our ticketing offices and contact centres.

    In case of unutilised award tickets, members need to refund and issue a new award ticket. This applies to tickets issued with previous and newly revised Qmiles requirements. Changes are not allowed; refund fee applies.

    In case of partially used tickets, date changes are permitted within an applicable fee. The Qmiles value shall remain as per the original award ticket and no additional Qmiles shall be collected. This applies to tickets issued with previous and newly revised Qmiles requirements.

    Please ensure you provide the following information: 

    Ticket number(s)

    ● New travel date with sector (for date change requests) with 2 alternate dates in case of no availability on preferred date.

     New destination (for sector changes within the same region)

    Please note that sector change is not permitted for partner airline bookings.

    Once your request is received we will send you an email with details of your updated ticket and how to make payment by yourself online.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel.

    We will no longer be processing these services through our ticketing offices and contact centres.

    ● Changes to a ticket upgraded using Qmiles or Qcredits are not permitted.

    ● If upgrade is done using Qmiles, member will have to submit the Qmiles refund request online and pay the cancellation fee at the CTO or call the contact centre.

    ● Only valid Qmiles will be refunded. Expired Qmiles are non-refundable.

    ● Qcredits redeemed for upgrade are non-refundable..

     

    To nominate a family member, log in to your membership account, select "My Profile" from your dashboard menu and "My Family" from the left navigation menu. Click the "Add a Family Member" button to nominate your family member. We will need you to attach supporting documents to confirm your relationship with your nominated member. 

    You can also contact our Member Services through the  "Write to us" page in your logged in area with details of your nomination request. 

    We will no longer be processing this service through our ticketing offices and contact centres.

    To make redemption for award ticket(s) for an unaccompanied minor, login to your account online at qmiles.com and contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

    Please ensure you provide the following information: 

    ● Child’s name as it appears in the passport. 

    ● Child’s date of birth.

     Attached copy of child’s passport.

    Once your request is received we will send you an email with details of your updated ticket and how to make payment by yourself online.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

    We will no longer be processing these services through our ticketing offices and contact centres. 

    For redemption of award ticket(s) for an unaccompanied young traveller, login to your account online at qmiles.com and iss your award ticket(s) from the “Redeem Qmiles and Qcredits” page on your Dashboard. Once done, contact our Member Services through the ‘Write to us’ page in your logged in area with details of your Unaccompanied Minor Service request. 

    Please ensure provide the following information along with your request: 

    ● Child’s name as it appears in the passport.

    ● Child’s date of birth.

    ● Attach copy of child’s passport.


    Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To redeem an award ticket(s) for a child where the accompanying adult already has an award ticket, login to your account online at qmiles.com and contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

    Please ensure provide the following information along with your request: 

    ● Adult award ticket number to which the association has to be made to.

    ● Child’s name as it appears in the passport.

    ● Child’s date of birth.

    ● Attached copy of child's passport.

    Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To redeem an award ticket(s) for an infant where the accompanying adult already has an award ticket contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

    Please ensure provide the following information along with your request: 

    ● Adult award ticket number to which the association has to be made to.

    ● Child’s name as it appears in the passport.

    ● Child’s date of birth.

    ● Attached copy of child's passport.

    Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

    Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

    We will no longer be processing these services through our ticketing offices and contact centres. 

    Where was my ticket issued? Payment method Tax value is more than or equal to Cancellation fee  Tax value is less than Cancellation fee 
    qmiles.com / Customer contact center / City ticket office / Airport ticket office Card

    If the ticket was issued online and you submit an online refund request;

    - Booking will be cancelled and cancellation penalty will be added to the ticket refund in the system

    - Qmiles will be credited back to your account

    - A confirmation email will be sent to you when the refund process is completed

     

     

     

     

     

    If the ticket was issued online and you submit an online refund request;

    - Member service center will cancel the booking 

    - You need to visit any city ticketing office or call customer contact center to pay the cancellation fee

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to member when refund process is completed

    qmiles.com / Customer contact center / City ticket office / Airport ticket office Card

    If the ticket was issued online and you request refund for an award ticket through customer contact centre or city ticketing office;

    - Tickets will be cancelled

    - You still need to submit an online refund request

    - Cancellation penalty will be added to the ticket 

    - Qmiles will be credited to your account

    - A confirmation email will be sent to you when refund process is completed

     

     

     

    If the ticket was issued online and you request refund for an award ticket through customer contact center or city ticketing office;

    - Contact center or ticket office will cancel the booking

    - You still need to submit an online refund request

    - You then need to visit any city ticketing office or call customer contact center to pay the cancellation fee 

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

    qmiles.com / Customer contact center / City ticket office / Airport ticket office Card

    If the ticketwas  issued through contact center or ticket office before 11 March 2018 and you submit an online refund request;

    - Booking will be cancelled and cancellation penalty will be added for the ticket refund in the system

    - Qmiles will be credited to member's account

    - A confirmation email will be sent to member when refund process is completed

     

     

     

    If the ticketwas  issued through contact center or ticket office before 11 March 2018 and you submit an online refund request;

    - Member service center will cancel the booking and you need to visit any city ticket office or call customer contact center to pay the cancellation fee

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

    qmiles.com / Customer contact center / City ticket office / Airport ticket office Card

     

    If the ticket was issued through contact center or ticketing office before 11 March 2018 and you request the refund through customer contact center or city ticketing office;

    - Tickets will be cancelled

    - You still need to submit an online refund request

    - Cancellation penalty will be added for the ticket refund in the system

    - Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

     

    If the ticket was issued through contact center or ticket office before 11 March 2018 and you request the refund through customer contact center or city ticketing office;

    - Contact center or ticket office will cancel the booking and collect the cancellation fee 

    - You still need to submit an online refund request

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

    Ticket Office Cash

     

     

    If the ticketwas  issued at a ticket office before 11 March 2018 and you submit an online refund or request a refund through customer contact center;

    - Tickets will be cancelled

    - Member still needs to submit an online refund request

    - Cancellation penalty will be added from the ticket refund in the system

    - Qmiles will be credited to member's account

    - A confirmation email will be sent to member when refund process is completed

     

    If the ticket was issued at ticket office before 11 March 2018 and you submit an online refund or request a refund through customer contact center;

    - Contact center or ticket office will cancel the booking and collect the cancellation fee 

    - You still need to submit an online refund request

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

    Ticket Office Cash

    If the ticket was issued at a ticket office before 11 March 2018 and you request for a refund through a ticket office;

    - Tickets will be cancelled

    - You still need to submit an online refund request

    - You will be informed by member service team to collect the balance TAX in cash from the ticket office where the ticket was issued

    - Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

     

    If the was ticket issued at a ticket office before 11 March 2018 and you request a refund through a ticket office;

    - Contact center or ticket office will cancel the booking and collect the cancellation fee 

    - You still need to submit an online refund request

    - You then need to visit the ticket office where the ticket was issued to pay the cancellation fee

    - When the cancellation fee is received, Qmiles will be credited back to your account

    - A confirmation email will be sent to you when refund process is completed

    Purchasing and transferring of Qmiles can only be conducted online by logging into your account online at qmiles.com and going to the “Buy, Gift, Transfer Qmiles” page.

    We will no longer be processing these services through our ticketing offices and contact centres. 

    Extending Qmiles soon to expire and revalidating already expired Qmiles can only be conducted online by logging into your account online at qmiles.com and going to the “Extend and Revalidate Qmiles” page. 

    We will no longer be processing these services through our ticketing offices and contact centres

    To redeem for excess baggage awards you need to login to your account online at qmiles.com and go to the “Redeem Qmiles/Qcredits” page. Alternatively go to the "My Trips" tab on qatarairways.com.

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To redeem for lounge passes you need to login to your account online at qmiles.com and go to the “Redeem Qmiles/Qcredits” page.

    We will no longer be processing these services through our ticketing offices and contact centres. 

    Please ensure that you quote your membership number at the time of booking or check-in when using the services of any of our non-air partners. This is so that your Qmiles are automatically credited to your account.

    In the event that your Qmiles are not credited to your account please write to the partner to request for your missing Qmiles. To find out more about claiming missing Qmiles from non-air partners, please click here

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To merge a duplicate account, login to your account online at qmiles.com and go to the ‘Write to us’ page in your logged in area with details of your merge request. 

    We will no longer be processing these services through our ticketing offices and contact centres. 

    To request inheritance of Qmiles from a deceased member, login to your account online at qmiles.com and go to the ‘Write to us’ page in your logged in area with details of your inheritance request. 

    Please note that you may need to provide some additional documentation to complete the process.

    We will advise what these will be once request is received.

    We will no longer be processing these services through our ticketing offices and contact centres. 

  • Qpoints Earning

     

    Our Qpoints earning structure will be revised to award more Qpoints to Privilege Club members who fly in higher fare families (Saver, Value or Flex) and to farther destinations on Qatar Airways.

     

    For example, a member who travels in Economy Flex fare on Qatar Airways from Doha to Melbourne will earn more Qpoints than a member who travels in Economy Saver fare from Doha to Melbourne. 

  • Image of a gift box with ribbon

    Buy, gift and transfer Qmiles

    To enhance your travel experience with us, we have reduced the minimum Qmiles balance required to be eligible for buying, gifting or transferring Qmiles from 3,000 to 1,000 Qmiles

     

    In addition, the maximum Qmiles that can be purchased, gifted or transferred per member in a year will be increased from 60,000 to 250,000 Qmiles

     

    With these enhancements you will now be able to buy, gift or transfer more Qmiles to your loved ones.

     

     

  • Image of  Qatar airways Airbus 350 business class seat

    Award upgrade

    Depending on the fare family of a paid (revenue) ticket, members will be able to enjoy award upgrades to Premium Cabin for less Qmiles. 

    For example, the amount of Qmiles you require for an award upgrade from Economy Flex to Business on Qatar Airways will be less, compared to Qmiles required when you are upgrading from Economy Saver to Business Class.

  • Award ticket

    We have revised our Qmiles redemption requirements for award tickets. Please visit our Qcalculator to learn more.

    In addition, we are introducing a redemption booking fee per sector as follows:

    Cabin Booking fee* (per sector** booked)
    Economy $25
    Business $50
    First $75

    To know how many Qmiles are required for an award ticket, visit our Qcalculator page.

    * Booking fee excludes taxes and surcharges. Booking fee is only applicable on Qatar Airways flights. It is not applicable on partner airline flights.  Booking fee is non refundable.


    **A sector is a portion/leg of a journey.For example, a journey from London - Doha - Bangkok is considered as two sectors.

    ● In case of unutilised award tickets, members need to refund and issue a new award ticket. This applies to tickets issued with previous as well as newly revised Qmiles requirements. Changes are not allowed, refund fee applies.

    ● In case of partially used tickets, date changes are permitted with an applicable fee. The Qmiles value shall remain as per the original award ticket, and no additional Qmiles shall be collected. This applies to tickets issued with previous as well as newly revised Qmiles requirements.

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