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We are still operating flights from Auckland to many cities around the world including London, Paris, and Frankfurt, helping thousands of passengers get home safely. Click here to see our latest operational routes.

In these challenging times, we are here to support our passengers when it is time to travel. As a leading airline, we understand these situations can be difficult, so it is vital to give you full support and provide you with the best travel solutions. 

Whether you need to book your trip back home, or have an upcoming trip, we are offering you flexibility to change your travel plans. You can either change your date of travel free of charge, exchange for a future travel voucher with 10% additional value or request a refund*. 

Your safety, security and well-being are our first priority. As always, we provide the highest standards of hygiene on our aircraft, so your journey back home is seamless and safe.

Hold on to your ticket

Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility.

Call any of our offices or contact centres to extend your ticket validity.

Unlimited changes

You can change your travel date or destination free of charge, as often as you need, for travel until 31 December 2020. You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination.

Call any of our offices or contact centres to rebook.

Swap for Qmiles

Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years, so you can have the flexibility to choose how, when and for whom to redeem them. Not a member? Simply join before you submit your request.

Submit a request

Exchange for future travel

You can exchange your ticket for a future travel voucher with 10% additional value. Vouchers are now valid for two years from the date of voucher issuance.

Request a voucher

Refund your ticket

Rest assured, we will refund your ticket to the original form of payment if your flight gets cancelled. 

Request a refund

Terms and conditions apply.*

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  • Adults (12+ years)
    Child (2-11 years)
    More information



    Children between 2-5 years should be accompanied by an adult over 16 years of age when travelling.

    Infant (Under 2 years)
    More information

    Each infant should be accompanied by one adult. When an infant fare is booked, the infant will be seated on the parent’s lap.

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Travel safely with one of the most experienced airlines

We continue to ensure that our safety and hygiene measures are of the highest standard, with new procedures implemented throughout your journey, from check in to arrival at your destination.


Learn more

  • Valid for tickets issued on/before 30 September 2020.
  • Valid for travel on/before 31 December 2020. 
  • Valid for any of Qatar Airways’ fares only purchased either directly from Qatar Airways or through travel agents.
  • If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a travel voucher. 
  • If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book or exchange your ticket for a travel voucher by calling any of our offices or our Contact Center.
  • Rebooking fees will be waived if reservations are amended before departure (for travel on/before 31 December 2020).
  • Rerouting for voluntary purposes (i.e. where there has been no flight disruption) is possible 14 (fourteen) days after making the booking. New flights must be booked in the same booking class (RBD), be operated by Qatar Airways via Doha only and can be changed within the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking. If the same booking class is not available, a fare and taxes difference may apply.
  • Rerouting following operational disruption (i.e. flight cancellation) is possible free of charge on Qatar Airways operated flights via Doha only from the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking.
  • If the original embarkation point is Doha (DOH), the rerouting (voluntary and involuntary) will only be permitted within a 1500 mile radius from original disembarkation (turnaround) point shown on the original ticket.
  • Rerouting is not be permitted if the ticket has been issued with Doha as a destination. However, rerouting will be possible within the same country of embarkation (shown on the original ticket), for example from BOS-DOH to JFK-DOH instead.
  • Rerouting is not allowed for open-jaw itineraries. 
  • Rerouting is not possible free of charge if the original booking was on a fifth freedom route not touching Doha (such as PNH-SGN and vice versa; GRU-EZE and vice versa).

Travel voucher

  • The voucher is non–refundable and non-transferable and is valid for further transportation on Qatar Airways marketed flights only and/or Qatar Airways ancillary services.
  • If your ticket is fully unused, the full equivalent amount will be issued on a non-refundable voucher, valid for two years from the date of the voucher issuance.
  • If your ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for two years from the date of voucher issuance.
  • The 10% additional amount will be calculated on the unutilized base fare (taxes and all other applicable charges excluded) of the ticket originally paid and remains non-refundable.


  • If your flight has been cancelled/disrupted: all applicable penalties shall be waived if cancellations are performed before departure.
  • If your flight has not been cancelled/disrupted, any relevant penalties will be applied according to the applicable fare rules of the fare paid.
  • Refund amount will be credited using the original form of payment used to purchase the ticket.
  • Ticket can be refunded in Qmiles. 100 Qmiles for every USD 1 of the ticket value  will be credited for to your Privilege Club membership card.


  • All passengers in the same booking must be Privilege Club Members. If you are not yet a Privilege Club member, you can join Privilege Club, in accordance with the Privilege Club Terms and Conditions
  • Children under age 12 can be enrolled as part of family member by any parent and mileage accrual will be posted to Main Member’s account
  • Qmiles credited applies to refundable, as well as to non-refundable fares, Q and stopover surcharges and YQ, YR charges.
  • Service fees and any other non-refundable charges will be excluded from the Qmiles credit
  •  If multiple passengers are in a booking, unique membership number (main/family) is required for Qmiles credit
  • Following refund request is submitted, Qmiles will be added to the member account. This processes is irreversible. 
  • Read the full "Refund to Qmiles" terms of use

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