Want to change or cancel an award ticket?
Want to change or cancel an award ticket?
Award Ticket Fees
Award ticket fees apply when you choose to change or cancel your Award ticket. Charges are applied for each passenger as per the table in the 'Change/cancellation fees' section, and must be paid upon collection of award tickets and/or award upgrades.
Additional information
● Any changes or cancellations are subject to fees depending on lead time and membership tier.
● If you are a Gold or Platinum member, you can pay for award fees using your reward benefit, Qcredits. To know more about Qcredits, click here.
| Description | Burgundy | Silver | Gold | Platinum |
| Change or cancellation (more than 24 hours prior to departure) | $25 | $25 | Self: Free Others: $25 |
Self: Free Others: $25 |
| Change or cancellation (between 3 hours and 24 hours to departure) | $100 | $100 | Self: Free Others: $100 |
Self: Free Others: $100 |
| Changes or cancellations within 3 hours or after departure | Not allowed. Only eligible airport and government taxes to be refunded. Qmiles and fees are forfeited. | |||