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Claim Missing Qmiles on Airline Partners

If you have taken any flights with any of our airline partners and can't find the Qmiles credited in your account, or you forgot to include your membership number at the time of booking or check-in, you can still claim your missing Qmiles.

Claims for missing Qmiles can be made for travel completed within 90 days prior to date of joining Privilege Club for new members and up to 180 days from the date of travel for existing members.

To claim Qmiles on airline partners, please login to your membership account or mobile application and submit your request from the Contact Centre tab using the ‘Write to us’ form selecting appropriate service area type and attach copies of your ticket and boarding pass.

Please ensure to always quote your membership number at the time of booking or check-in so Qmiles are credited automatically to your membership account after travelling.

Explore our partners

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Japan Airlines

Established in 1951, Japan Airlines is one of the world's premier carriers and joined the oneworld® alliance in 2007.

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The Bicester Village Shopping Collection

The Collection of Villages is Europe’s leading luxury outlet shopping experience.

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TRIP

Trip.com provides one-stop travel booking services in 19 languages through its website and mobile app.

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Sixt

Sixt offers the world's largest BMW and Mercedes Benz fleet.

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