Complete this form to request a refund on behalf of a customer. Refund any refundable ADC on your side first, then issue an EMD for the online protion of the payment and add the EMD number in the comments box for reference. Any waiver approvals should also be mentioned/attached (TRA or CTK number).
If you are not QR staff please complete the refund request form found through this link.
Please complete the fields below to request a refund. For information on how to use this form, click here.