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Qatar Airways Holidays Terms & Conditions

  1. Your booking is governed by the conditions below and by the terms of business under which your booking is made.
  2. Full payment is required at the time of booking. In the event of this condition not being met, booking will not be materialised.
  3. Subsequent alterations/amendments/cancellations may attract charges as per the applicable cancellation policy. Details of the applicable cancellation policy can be provided at the time of booking
  4. Qatar Airways Holidays reserves the right to revise prices should there be a major fluctuation in rates of exchange, airfares or both.
  5. All prices quoted are subject to change without notice. Hotels and overseas suppliers reserve the right to amend the price of a package, if affected by circumstances beyond their control and increase the price accordingly. Any increase in price would have to be paid before departure. Such increase will not normally apply when a booking is confirmed after full payment is received.
  6. Every effort will be made to confirm a booking exactly as per the client’s request; however in case of non-availability, Qatar Airways Holidays reserves the right to offer similar alternatives.
  7. Qatar Airways Holidays reserves the right to levy service and handling charges on an individual case basis, even if a booking is cancelled within the acceptable period and no cancellation charges apply.
  8. In the event hotels, overseas Tour Operators, Suppliers & Handling agents exercise the right to amend, alter, vary or withdraw any tour, excursion, itinerary, holiday package or facility booked, the client shall have the right to (i) continue with the tour or holiday as amended or altered (ii) accept any alternative tour or holiday which the Tour Operator, Supplier or Handling Agent may offer. In neither of these cases shall Qatar Airways Holidays be liable to the client for damage, additional expense or consequential loss suffered by the client.
  9. Qatar Airways Holidays shall in no circumstances be liable to the client or any person travelling with him/her for (i) any death, personal injury, sickness, accident, loss, delay, increased expense, consequential loss or any misadventure howsoever caused, (ii) any act, omission, default of any hotelier, carrier or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage, facility, or service for the client or for any person traveling with him/her howsoever caused, (iii) the temporary or permanent loss of or damage to baggage or personal effects howsoever caused.
  10. Qatar Airways Holidays acts on behalf of hotels, Overseas Suppliers, Operators and Handling Agents and hence has limited liabilities only in terms of the arrangements directly under its control. In the event the client is not satisfied with the hotel or room on check-in, a complaint needs to be registered onsite with the hotel front-office, so that it could be addressed, locally by the hotel. In the event the client chooses to check-out, refund (if any) would be subject to the approval of the hotel. In the event of disputes over such and all other circumstances, Qatar Airways Holidays will offer all reasonable assistance but will not be responsible for claims and compensations. All complaints should be submitted to Qatar Airways Holidays within 10 days of return.
  11. Qatar Airways Holidays shall not be responsible nor deemed to be in default on account of any delays or interruptions in the performance of its obligations due to causes beyond its reasonable control or not occasioned by its fault of negligence including acts of God or the public enemy, war, civil war, warlike operations, terrorism, insurrections or riots, fires, flood (unusually) severe weather conditions, epidemics or quarantine, restrictions, any act of government, strikes or labor unrest causing cessation, slow down or interruption of work (collectively “the Force Majeure events”).
  12. While hotels offer triple-share occupancy rates, the room provided is generally a typical double room with an extra bed or a rollaway bed, for the third person. Such triple share arrangements may reduce the space in the room and could cause some discomfort.
  13. The categorisation of hotels, resorts and other types of accommodation, is generally done by the Tourism body of the respective country and the process of grading used to categorise the properties may not necessarily conform to international standards, Qatar Airways Holidays does not take responsibility if the grading of the hotel does not conform to international standards.
  14. Car rentals are based on the vehicle category and not by car make or model. The vehicle category/group is only a classification-system, used by car rental companies, of the vehicles in the fleet, based on the size and number of doors and is an indication of the vehicle features, seating and luggage capacity which should be used as a guideline only. At the time of collection of the car, a valid credit card (for guarantee) and an international driving license has to be provided.
  15.  It is the responsibility of the client to obtain and carry a valid passport and other travelling documents including visas (Multiple entry visas are recommended), permits, vaccination certificates, etc   Qatar Airways Holidays shall not be liable for any inconvenience, expense, loss or damage of any kind, if incurred by the client due to failure of obtaining or producing such documents.
  16. Once travel has commenced there is no refund available on partially used bookings. For fully unutilized bookings, any refund will be subject to Qatar Airways Holidays receiving a refund from the hotel or supplier and administration fees will apply.
  17. Qatar Airways Holidays strongly recommends the purchase of Holiday Insurance to cover unforeseen eventualities.
  18. The Terms & Conditions of booking has to be accepted by the passenger prior to payment for a holiday booking to be accepted and confirmed. All persons travelling together will be deemed to have understood and compliant with all these booking conditions. When a booking is received through the Travel Agent, the passengers will be deemed to have understood and compliant with all these booking conditions.

All information contained in this website has been provided to Qatar Airways Holidays by Tourism Boards, Destination Management Companies, Suppliers and Hoteliers. While every reasonable effort has been taken to ensure that the information contained herein is accurate, Qatar Airways Holidays does not take responsibility for any information provided by third parties and/or changes to such information.