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Mishandled baggage

Delayed baggage

In the event that you arrive at your destination without your checked baggage, please be assured that we will do everything possible to return your baggage.

In most cases, delayed baggage is located within 24 hours and can be delivered to your home, office or hotel if local customs' regulations permit.

In case you have incurred some expenses due to the late delivery of your baggage, we will compensate by reimbursing your reasonable and necessary expense (conditions apply). In the event that baggage is considered to be lost then our compensation will be in accordance with the Montreal Convention, where applicable.

For your convenience, you may use 'My baggage' to check the status of your baggage online or notify us about your delayed bag if you have left the airport without reporting it.

Damaged baggage

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

If, on arrival, you find that your baggage has been damaged, please file a damaged baggage report at the Qatar Airways baggage services desk before leaving the airport.

If you have left the airport without reporting, you can notify us about your damaged bag or any other mishandling of your baggage online by using 'My baggage'. If you have already reported your mishandled baggage, you can also use 'My baggage' to check the status of your claim by entering the file reference number that was provided to you.


Please note that acceptance of baggage by the passenger without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the Conditions of Contract. If you notice that your baggage has been damaged, then you must notify the airport and make a written complaint immediately before leaving the arrival terminal, or at the latest, within seven days from the date of receipt of the baggage. You may also file a written complaint for mishandled baggage through our website.

Lost and found

If after your disembarkation, you have left or lost a personal belonging onboard your Qatar Airways flight or at the Qatar Airways departure gate or lounge, please contact the Qatar Airways baggage services desk at the airport immediately to assist you in locating your lost article. Qatar Airways is not responsible for lost items but will do its best to assist you.

Limitations of liability

Qatar Airways, has strict limits to its liability for mishandled items. Please see our Conditions of Carriage to learn more about the liability limitations imposed by Qatar Airways.