General FAQs
In this page:
Advanced Passenger Information is information about passengers required by the governments of various countries prior to travel.
The governments of various countries require Qatar Airways to collect Advance Passenger Information from passengers prior to travel. We will only provide each country's Customs and Immigration authorities with the relevant information. Some governments require airlines to provide them with direct access to airline passenger bookings (PNRs) which may contain other passenger data. It is important that the information you provide is accurate to ensure no delay in the immigration process upon your arrival in these countries.
This information is required to ensure aviation safety and security
The information required will vary for the countries you are travelling to or through (depending on the country regulations). Usually, you will be required to provide your passport details and your address if you are travelling to US.
For a detailed list of countries that require API click here.
You can provide the information via the “My Booking’ facility from the homepage or at the search page. Just enter your last name and reservation number and click ‘Review”. You can update your details by clicking on Advance Passenger Information.
Passengers who refuse to provide the information will not be allowed to travel.
If your do not have accommodation, please provide information of where you are expected to be staying in as much detail as possible.
If you are connecting to flight departing outside the United States within 8 hours of your arrival, please provide your flight number and destination.
If you are transferring to a cruise ship upon arrival, please provide the name of the vessel and your port of embarkation.
TOPIf you are planning a holiday visit or a short business trip to Australia, you will need to apply for either a visa or an AETA . An AETA will let you spend up to three months in Australia.
To apply for the AETA visit, click here
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First Class |
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Economy Class |
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All flights |
40 kg |
30 kg |
20 kg |
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Trans Atlantic flights |
2 pieces, each not exceeding 32 kg with a maximum dimension of 158cm |
2 pieces, each not exceeding 32 kg with a |
2 pieces, each not exceeding 23 kg with a |
- The dimension of each piece of baggage should not exceed 158cm (total dimension = length + height + width).
- Excess baggage will be charged at the airport. For excess baggage rates please contact your nearest Qatar Airways Office (click here for a list of office locations).
- Transatlantic travel to and from the Americas on Qatar Airways operated and interlining flights.
You will need to file a lost-baggage report at a Qatar Airways baggage services office at the arriving airport immediately following your flight. Our staff will do their best to investigate the whereabouts of your baggage and will notify you once it is found. In most cases, delayed baggage is located within 24 hours and once found, is usually arranged for delivery to your ultimate destination (ie. home or hotel).
You should have been given a file number for your missing or mishandled baggage visit, which you can use to track the status of your mishandled baggage, just click the image below and you will be directed to an airline industry baggage tracer website:
From June 2007, International Civil Aviation Organization (ICAO) recommended all liquids, gels, pastes and aerosols up to 100 ml be carried in one transparent and resealable plastic bag to a maximum capacity of 1 Litre. The transparent bag dimensions should not exceed 20 cm x 20 cm or 8 inches x 8 inches. Containers over 100 ml will not be accepted even if just partly filled. All items must fit comfortably in the plastic bag. You are required to produce your clear transparent bag of liquids separately for security screening.
There are no restrictions on baby food and medication, however, you could be required to produce a medical certificate at the airport for medication taken onboard.
You are allowed to carry one piece of cabin baggage without charge (depending on the class you travel), as well as any duty-free items you have purchased on the day of your flight. You may also carry other necessary or personal items such as a purse, laptop, cane, camera, etc.
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First Class |
Business Class |
Economy Class |
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All flights |
2 pieces not exceeding 15kg (50 x 37 x 25cm) |
2 pieces not exceeding 15kg (50 x 37 x 25cm) |
1 piece not exceeding 7kg (50 x 37 x 25cm) |
It is recommended that you check-in two to three hours before departure. Some airports could have different check-in times. Please contact your departure airport or your local Qatar Airways office for more information.
The check-in counter closes 1 hour prior to departure. This may vary depending on your airport of departure. Please contact your departure airport or your local Qatar Airways office if you require additional information.
Boarding gates close 20 minutes prior to departure. This may vary depending on your airport of departure. Contact your local Qatar Airways office for more information.
If you do not check in by the check-in deadline you may be denied boarding on your flight. This is in the interest of maintaining Qatar Airways' on-time performance and to ensure those on the flight can catch their down-line connections.
Depending on your fare conditions, a failure to check-in on time may also result in:
- The loss of the fare value. You may be required to make a new booking and pay for a new ticket if you wish to travel, or
- The payment of a change fee plus any difference between the fare for your new booking and the original fare.
Yes, to check-in online go to qatarairways.com/online check-in.
Codesharing is the practice of one airline placing its flight number (and selling fares) on another airline's aircraft. This is commonly done to enable airlines to provide their customers with a much larger global network than they could provide on their own. Qatar Airways carries the code of several airlines and likewise, partners with other airlines to expand our own network. It is important that you check-in with the "operating carrier," the airline that is operating the aircraft, in order to check-in for your flight.
For a list of our codeshare partners click here.
To access Qatar Airways Global Office Locator click here, to view simply select from the drop-down menu.
To view our route map; click here.
Duty Free at Doha International Airport is open 24 hours, seven days-a-week.
For information about Qatar and Doha click here.
U.S. Customs and Border Protection recently announced the availability of the Electronic System for Travel Authorisation (ESTA). This is accessible for citizens and eligible nationals of the Visa Waiver Program (VWP) countries.
Effective 12 January, 2009, all VWP travellers will be required to obtain an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the U.S. under the VWP. For additional information visit, www.cbp.gov/esta
To apply for the ESTA visit, https://esta.cbp.dhs.gov
An e-ticket (also known as Electronic Ticket or ETIX) is an electronically issued passenger ticket that is stored in the airline's computer system. The primary benefit is that there is no need to carry a paper ticket.
Although you do not receive a conventional paper ticket, you will receive a receipt/itinerary confirming your booking. This receipt/itinerary will be provided to you when purchasing your ticket. Be sure to check both your regular email inbox and your spam filter box, as there may be cases where Qatar Airways emails could land in either inbox.
No. The Internet is just one way of making an e-ticket booking. E-tickets will also be issued for bookings made at a Qatar Airways office or by any travel agent.
Qatar Airways does not require reconfirmation except for passengers travelling from Jeddah. All segments having Jeddah as their departure city have to reconfirm their flight 72 hours prior to departure by calling the local Qatar Airways office.
All non reconfirmed reservations will be auto cancelled.
Qatar Airways is rapidly expanding, thus there are usually an abundance of great career opportunities, especially for those willing to relocate to Doha. For more information click here.
In the event that a flight operated by Qatar Airways is cancelled, Qatar Airways will arrange transportation to your final destination on another flight (either on Qatar Airways or another carrier depending on the circumstance) or will give you a refund. You may also be entitled to compensation and care at the airport, which in some circumstances, may include overnight accommodation.
The Global Entry program allows members to enter the United States by using automated kiosks located in the U.S. arrivals area of select airports. The system uses fingerprinting biometric technology to verify registered members and confirm their status. Only U.S. citizens and Lawful Permanent Residents of the U.S are eligible to apply for membership.
For more information visit, www.globalentry.gov
To request a Qatar Airways Holidays Brochure click here.
Qatar Airways Holidays is the leisure division of Qatar Airways. We offer holiday packages tailored just for you. Explore some of our 80+ destinations worldwide.
For the latest Qatar Airways Holidays special offers and other promotions, click here.
- Children between the ages of 0 and 2 are considered "infants", whilst "child" travel is defined as children aged 2 to 11 years of age. Qatar Airways provides bassinettes for infants and has a limited supply of children's toys & colouring books. As you know, children may experience pains in their ears, especially during the landing phase of flight. For this, it is helpful to provide a bottle for infants or gum for children, as this will help equalise the pressure in their ears. Our helpful cabin crew will do everything possible to help families and their children fly comfortably. We are happy to help.
- If you are planning to stay longer in a foreign country for any meaningful length of time, we recommend that you contact a health clinic or pediatrician to be aware of your child's immunisation/vaccination schedule in advance. Always carry the baby or child's passport and/or birth certificate when traveling abroad.
You are not required to purchase a seat for an infant less than 2 years of age and an infant may be seated on an adult's lap. If you are planning to use an infant restraint device/car seat, a ticket will need to be purchased. An infant car seat may be used for children over 2 years and it will need to occupy a normal passenger seat. It is recommended that an infant car seat be used for children weighing between 20 and 40lbs or 40 inches in height or less.
Qatar Airways is very proud of its excellent onboard food & beverage service. On medium and long-haul flights, you can expect a selection of international cuisines ranging from Europe, the Indian sub-continent, the Middle East and Far-East. We also search a broad range of complimentary beverages, including beer, wine, and spirits. For more information click here.
Qatar Airways is very proud of its excellent onboard food & beverage service. On medium and long-haul flights, you can expect a selection of international cuisines ranging from Europe, the Indian sub-continent, the Middle East and Far-East. We also search a broad range of complimentary beverages, including beer, wine, and spirits. For more information click here.
For detailed information please click here: Qatar Airways welcomes expectant mothers
Online check-in is a service from qatarairways.com. This service allows you, to check-in, choose your seat and print your boarding pass. You can use this service from your home, office or anywhere you can access the internet. Online check-in will save you time spent queuing at the airport.
You can check-in online between *36 hours to 90 minutes before your flight departs.
*If you’re travelling to/from the United States you can check-in online between 24 hours to 90 minutes before your flight departs.
Online check-in is available for all Qatar Airways operated flights departing from:
| Asia | Ahmedabad, Amritsar, Bali, Bangkok, Beijing, Cebu, Chennai, Colombo, Delhi, Dhaka, Goa, Guangzhou, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kathmandu,Kochi, Kozhikode, *Kuala Lumpur, Lahore, Maldives, Manila, Mumbai, Osaka, Peshawar, Seoul, Shanghai, Singapore and Thiruvananthapuram |
| Australia | Melbourne |
| Europe | Athens, *Berlin, *Frankfurt, Geneva, Istanbul, London Gatwick, *London Heathrow, Madrid, *Manchester, Milan, Moscow, *Munich, *Paris, Rome, *Stockholm, Vienna and Zurich |
| Middle East & Africa | Abu Dhabi, Alexandria, Algiers, Amman, Bahrain, Beirut, Cairo, Cape Town, Casablanca, Dammam, *Doha, Dubai, Jeddah, Johannesburg, Kuwait, Lagos, Luxor, Muscat, Nairobi, Riyadh, Sanaa, Tehran, Tripoli and Tunis |
| North America | Houston, New York and Washington |
*Airport authorities in Berlin, Doha, Frankfurt, London Heathrow, Kuala Lumpur, Manchester, Munich, Paris and Stockholm have enabled customers to use mobile boarding pass.
All customers who have a confirmed booking can use this service.
Have your passport(s) and Privilege Club card(s) of the travelling passengers at hand as you may need to enter Advance Passenger Information (APIS).
Once you have checked-in, you can either print your boarding pass, send it to your mobile phone, or to your email address.
For security reasons, we do not allow the details of passengers who have already checked in to be shown or edited.
The governments of various countries require Qatar Airways to collect Advance Passenger Information from passengers prior to travel. We will only provide each country's Customs and Immigration authorities with the relevant information. Some governments require airlines to provide them with direct access to airline passenger bookings (PNRs) which may contain other passenger data. Therefore, it is important that the information you provide is accurate to ensure no delay in the immigration process upon your arrival in these countries. For more information click here.
Yes, you can book your ticket online. Click here and you will be redirected to our Internet Booking Engine.
You will need to provide the following details: Your full name, and contact details, such as telephone number and email address. All mandatory information is marked with an asterisk (*).
To maintain the accuracy of your personal data, as well as preventing unauthorised access,
we have built a secure Internet architecture to safeguard the data we collect online.
At Check-in you can request for a change, however this is highly dependent on the availability of your desired meal.
We accept Diners Club, MasterCard, UATP and Visa. Please note that we do not accept virtual credit cards since the physical card must be presented at check-in for verification.
To maintain the accuracy of your personal data, as well as preventing unauthorized access, we have built a secure Internet architecture to safeguard the data we collect online.
Updated and current itineraries can be viewed any time.
Simply go to the Qatar Airways homepage and select "Review" from the main booking panel.
You will then be re-directed to the "My Trips" area of the site.
Bookings can be changed or cancelled if fare restrictions permit. Please contact your local Qatar Airways office. For a list of Qatar Airways offices click here.
You will receive a confirmation of your purchase at the end of your booking process as well as a follow-up confirmation email detailing your booking. You can also review your latest booking status on the “My Trips” section of this site. Please be aware that email can sometimes land in your spam folder, depending on the settings of your email client.
No, you do not have to register with qatarairways.com to book online. You can complete your booking as a "guest". However your profile will not be stored in our database and you will not be able to access details of your itinerary online after your booking is complete.
Yes, you may bring your approved personal electronic devices onboard. Use of a personal electronic device is permitted during the flight at altitudes above 10,000 feet (not during take-off and landing periods). The device must be switched off when requested by the crew. The use of power adapters is available on selected Qatar Airways aircraft. Please ask your cabin crew once onboard for further information or assistance.
Qatar Airways offers SMS service with any mobile telephone number worldwide and you can send e-mails to anyone using the video screen at your seat on selected widebody aircraft.
Only falcons and service dogs can accompany the owner in the passenger cabin:
Falcons – subject to arrangement, travel accompanied in the Economy Class only
Service Dogs - Qatar Airways permits free of charge carriage of a service dog or an emotional support or psychiatric service dog to accompany you in the passenger cabin on the following flight routings ONLY:
- Direct Qatar Airways flights between points in the USA and Doha, in both directions;
- Direct Qatar Airways flights connecting at Doha, to or from Qatar Airways flights between the USA and Doha, in both directions, for example, from Bombay to Doha to Houston. Such journeys must be booked as one through journey. This includes Qatar Airways / United Airlines codeshare flights;
- Direct Qatar Airways flights between the USA and Doha, in both directions, which connect as through journeys from/to cities in the USA, Canada, Mexico, the Caribbean South and Central America to / from cities served by Qatar Airways direct flights between the USA and Doha.
N.B.
- Service dogs or emotional support or psychiatric service dogs will not be accepted on any other Qatar Airways flight. Please see detailed conditions regarding carriage of service dogs.
- Service dogs are those dogs that assist their owners with a disability e.g. seeing eye dogs for persons with visual impairment.
Please contact your nearest Qatar Airways office for up-to-date information.
All pet animals with the exception of falcons and service dogs, must be transported as checked baggage in the hold, if customers wish to travel on the same flight.
All other animals and livestock must be carried as freight. For further details on carriage of livestock, tropical fish, day old chicks, pets, small mammals and birds, contact your nearest Qatar Airways Cargo office or visit qatarairwayscargo.com.
Qatar Airways does not accept certain breeds of domestic dogs and cats that cannot maintain a normal body temperature and are therefore susceptible to increased risk of heat stroke. These are given as follows:
(a) Cats (Burmese, Exotic, Himalayan, Persian); and
(b) Dogs - mainly pure breeds of snub nosed dogs in general e.g. Boxers, Pugs, Bulldogs, Pekinese (view complete list - Please note that the list is subject to changes ).
Note: For the carriage of cats and dogs, it would be desirable for the owner to obtain a veterinary certificate certifying that the animal does not fall in any of the above categories.
Yes. Qatar Airways shall not accept animals with the following age, health and medical conditions:
(a) Animals younger than eight weeks;
(b) Fragile / weak animals;
(c) Female animal with suckling young – carriage will only be permitted on the basis of veterinary certificate stating that both mother and young one are fit to travel;
(d) Cats or dogs which are more than 6 weeks pregnant - carriage will only be accepted if a veterinary certificate certifies that the animal is fit to travel and there is no risk of birth during the journey.
Containers must be of adequate size, suitable design and of sufficient strength to prevent escape of the animal. The container must have good ventilation. The size of the container (especially for dogs) must be such that it should allow the animal to stand in a natural position, turn around easily and to lie down in a natural manner at all times.
Yes. The owner has to arrange food and water for the animal in the container
Please be sure you have valid travel documents in your possession when flying Qatar Airways. Certain countries require transit visa or visit visa. Please contact the embassy or consulate of your destination country prior to departure. Various countries also require certain medical precautions when visiting. Before you travel, seek medical advice from a travel clinic or your doctor.
Qatar Airways is pleased to offer excellent travel insurance packages that are tailored to you. Our policies are underwritten by Lloyds of London underwriters. Click here for further information.
Qmiles are accrued to help you achieve membership status with Qatar Airways' Privilege Club . You will earn Qpoints when you travel on Qatar Airways according to your class of service and the regions you travel to. To achieve Burgundy membership you need to earn 50 Qpoints per calendar year, 150 Qpoints for Silver membership and 300 Qpoints for Gold membership. Status definitely has its privileges, please visit Qmiles.com for further information.
If your miles are not automatically credited to your account, you can claim for missing miles online at www.qmiles.com. Alternatively you can forward copies of your ticket and boarding passes to Privilege Club in Doha. Retroactive credits are accepted with proper documentation up to six (6) months following your flight.
Gold members receive an extra 20kgs baggage allowance, Silver members receive an extra 15kgs, and Burgundy members receive an additional 10kgs.
Gold members (plus one guest) are entitled to use the Gold Lounge in the Main Terminal in Doha and First or Business Class lounges at selected airports regardless of the class of travel. Silver members are entitled to use the Silver Lounge in the Main Terminal in Doha and Business Class lounges at selected airports, regardless of the class of travel. Gold and Silver members can use the First Class and Business Class facilities in the Premium Terminal only if they are travelling in First Class or Business Class.
Visit The Privilege Club Website for additional FAQs.
Strict rules for the contents of hand baggage will apply for all airline passengers throughout the European Union (EU), including Switzerland, Norway and Iceland. Passengers are allowed to carry small quantities a maximum of 100 ml per container of liquids, gels and aerosols in their hand baggage. The new rules apply to liquids such as water and other soft drinks, but also extend to gels, pastes, lotions, and the contents of aerosols. This also includes toiletries such as toothpaste, shaving cream, hair gel, lip gloss, and facial creams. The packaging of these products must meet specific requirements. This applies for all passengers departing from or catching connecting flights at airports within the European Union including Switzerland, Norway and Iceland. Passengers are allowed to carry these liquids and gels (max 100ml per container) in clear plastic bag. Each passenger is allowed to carry one clear plastic bag. The total volume of the plastic bag should not exceed 1 Liter. The transparent plastic needs to be re-sealable.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Does the bag have to be a particular type? You may use any kind of bag provided that it is clear plastic, no larger than 20 cm x 20 cm (8 inches x 8 inches) or equivalent to one litre capacity, a re-sealable or zip-top. All liquid containers should fit comfortably in the bag and you should be able to close the bag completely.
Can I use a bigger bottle or container if the quantity of liquid does not exceed the permitted quantity?
No. The container can not be larger than the permitted size (i.e. 100ml (3.5 fl.oz) for customers departing an EU airport).
Do solid cosmetics and toiletries such as lipstick or stick deodorant need to go in the clear plastic bag?
No. Solid cosmetics or toiletries may be packed normally in your cabin bag.
Can I take more than one clear plastic bag with me?
No. Any containers holding liquids, gels or pastes must fit comfortably into one clear plastic bag no bigger than 20cm x 20 cm (8 inches x 8 inches) or equivalent to one litre capacity.
What exceptions are there?
Medications and special nutrition (e.g. baby formula), which are needed on board the aircraft, may be carried outside the clear plastic, zip-top bag. In addition, these exceptions are not subject to the 100 ml limitation. Medications and special nutrition must also be shown separately to the security personnel at the checkpoints.
What products are affected by these new limitations?
- liquids such as water and other beverages, soups, syrups
- cosmetics
- perfumes
- gels including hair and shower gels
- pastes including toothpaste
- aerosols
- mascara
- creams, lotions, oils
- contents of pressurized cans such as shaving cream, foams and deodorants
- mixtures out of liquid and solid materials
- other items of similar composition
Where Do I Get the Zip-Top Bags? The clear-plastic, zip-top bags with a maximum content of 1 liter can be purchased in stores, for example as deep-freeze bag with zip-top.
Liquid Policy for Flights from Canada and the USA
Can I take liquids onboard if I am travelling from Canadian and USA airports?
The Canadian Air Transport Security Authority and the Transportation Security Administration in the USA relaxed the restrictions on the carriage of liquids through airport security searches on flights departing airports in Canada and the USA. Customers may take with them in their cabin bag limited quantities of liquids, gels and aerosols, including travel-size toiletries such as shampoo, suntan lotion, creams, toothpaste, hair gel and hair spray. Containers holding liquids must not exceed three American ounces or 90ml. Liquid containers must be carried in a separate clear plastic zip-top bag that does not exceed 20 cm x 20 cm or 8 inches x 8 inches or quart size. Items must fit in the bag comfortably and the bag must be completely closed. At the security search, the plastic bag must be removed from the cabin bag and x-ray screened separately.
What Does Not Change?
The new regulations only apply for transporting liquids in your carry-on baggage through the security checkpoint. Liquids can still be put in check-in baggage if they do not conflict with the regulations governing dangerous goods in check-in baggage on aircraft. The purchase of Duty Free articles is no problem. Your purchase in the Duty Free store will be sealed in a special bag when paying. This will be done by a store employee. This procedure will enable you to change planes anywhere in the European Union if the bag remains closed until you have reached your final destination. Please keep your sales slip which must have the date of your travel printed on it.
Duty Free
Perfumes, cosmetics or alcohol in their standard packaging can - as in the past - be purchased in the Duty Free, Travel Value and all other stores located behind the security checkpoints. There will be no problem transporting items purchased in the above-mentioned stores when travelling inside the EU. As stated above, the sales personnel will package your purchase in a clear plastic, sealed bag. Please keep your sales slip which must have been issued on the day of your travel. Changing planes inside the EU will be absolutely no problem if keeping your bag with Duty Free items closed until having reached your final destination. Special regulations apply for Duty Free items on aircraft departing to the USA. More specific information will be given by the stores.
Last updated 27 November 2008
