Qatar Airways’ home airport is now one of only six elite airports around the world – and the only one in the Middle East – to hold a 5-Star Skytrax rating

07 Jan 2017

DOHA, Qatar – Qatar Airways proudly congratulates Hamad International Airport, the airline’s home hub, on achieving the coveted ‘5-Star Airport’ award by Skytrax, the London-based aviation institute and the gold standard for conveying the passenger’s voice in airport and airline rankings.

Hamad International Airport is the first ever in the Middle East to receive the honour from Skytrax, which only awards the 5-Star Airport rating to airports that achieve the highest overall Quality Performance, recognising the provision of excellent facilities for travellers and high quality airport staff service. The Airport Quality ranking covers front-line areas for departures, arrival and transfer, including airport facilities, customer service, security, immigration, shop outlets and food and beverage facilities.

Only six airports in the world hold this prestigious title, including Singapore, Seoul, Hong Kong, Tokyo-Haneda, Munich, and now Hamad International Airport.

“This just proves that Qatar Airways passengers enjoy a 5-Star experience on the ground in our Doha home, as well as in the air in our thoroughly modern fleet,” said Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker. “We are thrilled to have received this well-deserved accolade, and on behalf of Qatar Airways I would like to offer congratulations to everyone involved in making this exquisite airport a reality. Hamad International Airport is built around what is most important for our passengers – convenience and service, delivered in a setting that is more than just thoughtful and welcoming, but beautiful as well. The Qatar Airways experience is truly replicated in this stunning building, and we are now more proud than ever to call it our home.”

H.E. Akbar Al Baker, Qatar Airways Group Chief Executive officer, Engineer Badr Mohammed Al Meer, Chief Operating Officer of Hamad International Airport, Brigadier Essa Arar Al Rumaihi, Director of the Airport Security Department (MOI), and Colonel. Muhammad Rashid Al Mazroui, Director of the Airport Passports, and Mr. Hassan Mohamad Al Hajiri from General Authority of Customs, receiving the placard of classifying the airport as a five-star airport by Skytrax.

Having only opened in 2014, Hamad International Airport – the home and hub of Qatar Airways – has earned several world-class awards and recognitions in just three years of operations. In addition to the Skytrax 5-Star Airport award, the airport has received Skytrax Middle East’s Best Airport in 2015 and 2016, Skytrax Best Staff Service in the Middle East 2016, and previously Best Airport Award at the Future Travel Experience (FTE) Asia Awards in 2015.

The Skytrax World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results. The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate. 

Notes to Editors:

For images please visit: https://www.flickr.com/photos/qatarairways/albums/72157678768369635

About Qatar Airways:

Qatar Airways, the national carrier of the State of Qatar is celebrating 20 years of Going Places Together with travellers across its more than 150 business and leisure destinations. The world’s fast growing airline will add a number of exciting new destinations to its growing network in 2017, including Auckland, Chiang Mai, Dublin, Nice, Skopje and many more, flying passengers on board its modern fleet of 192 aircraft.

A multiple award-winning airline, Qatar Airways was awarded World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.

Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.

Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.

Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways sponsors world-leading sports teams including FC Barcelona and Al-Ahli Saudi Arabia FC reflecting the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.

For further information contact:
Qatar Airways Group, Corporate Communications Department
Tel: +974 4022 2200, Fax: +974 40225350
E-mail: qrmedia@qatarairways.com.qa

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