Comfort. Convenience. Choice. These are the things that matter most to today’s traveller and is at the heart of Hamad International Airport, Qatar Airways’ new home. The customer experience that the airport provides doesn’t just offer these qualities, it celebrates them.
The airport has been designed with customer experience to the fore. The result is a world-class facility, where the concept of hospitality underpins everything. It is evident, in the 137 extra wide check-in aisles, the high-speed security clearance, the abundance of service desks, the trolleys for hand baggage, the baby strollers…
Customers stepping inside Hamad International Airport experience luxury and space, sophistication and elegance. High ceilings and expansive concourses give a sense of grandeur, while designer touches and beautiful art installations create an environment far beyond convention.
Alongside extensive and varied dining options, is one of the world’s largest duty free shopping areas, where elegant boutiques and stunning stores combine to create a truly unforgettable retail experience.
Customers can also refresh, relax and recharge before their onward flight. Hamad International Airport provides a 200-room hotel, The Airport Hotel across two locations.
Innovation and attention to detail characterise the unique entertainment ‘nodes’ throughout the airport. These offer high-quality and enjoyable places to all customers. For example, stylish computers are recessed into sleek workstations, and striking sculptures offer children memorable areas to explore.
Across the airport there are also quiet rooms, where customers can rest on comfortable recliners in peaceful surroundings and shower rooms, so customers can freshen up between flights.