Programme Enhancement FAQs

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Click any of the below links for answers


What are the main changes to the Programme?

Some of the key changes / new additions include

 

• Membership levels – Introduction of the Platinum tier
• Tier qualification and renewal thresholds
• Tier validity period
• Member benefits
• Introduction of a new reward benefit: Qcredits for Gold and Platinum members
• Mileage expiry period
• New Redemption charts (Miles required for awards & upgrades, Flexibility in Qmiles plus cash, reduction in fees / surcharges payable for an award ticket)
• Minimum enrolment age
• Family Programme rules
• Introduction of a new feature: Extend and Revalidate Qmiles
• Discounts on online redemption
• Discounts for shopping at Qatar Duty Free


To read more about the changes to the programme, please click here


What are the changes in the membership levels?

Platinum tier will be introduced as the highest tier level in the programme with superior benefits and privileges. The new tiers will be Burgundy, Silver, Gold and Platinum.


When are these enhancements applicable?

Changes will be effective from 4th October 2013.


I am a Privilege Club member. What happens to my membership after the changes to the programme?

The Privilege Club tier will be renamed as Burgundy. You will be recognized as a Burgundy member and you will receive a new Burgundy card upon a flight activity with Qatar Airways.


I am a Burgundy member. What happens to my membership after the changes to the programme?

The Burgundy tier will be the base level of the programme and will no longer require requalification.


Will the minimum enrolment age change?

Yes. We would like to encourage young frequent travellers to have their own membership account.


Effective 4th of October 2013, the new minimum age for enrolment as main member into Privilege Club will be 12 years. This means that any person above 12 years of age will be able to have their own membership account access, earn and redeem Qmiles and lots more.


When will my new tier benefits apply?

You will start enjoying your new tier benefits with effect from 4th October 2013.


As part of the programme changes, excess baggage allowance benefits for Gold, Silver and Burgundy members have been slightly modified. Up till 31st December 2013, existing Gold, Silver and Burgundy members will continue to enjoy their old excess baggage allowance benefits of 20kgs, 15kgs and 10kgs respectively or the new excess baggage allowance (whichever is higher).

 

Effective 1st January 2014 the existing excess baggage rules will be discontinued completely.
To view the member benefits, click here.


What are Qcredits?

Qcredits are a new reward benefit introduced as part of our enhancements to the Programme.  Qcredits are awarded to Gold and Platinum members.


What is the validity of Qcredits?

Qcredits will be valid for 12 months.


How can I use my Qcredits?

Qcredits can be used for a selection of the following services.


• Single Cabin Upgrades (Economy to Business Class or Business to First Class)
• Two Cabin Upgrades (Economy to First Class, where Business Class is not operated on the flight)
• Excess baggage on Qatar Airways flights
• Payment of Award fees
• Guest lounge Access at Doha International Airport.

 

To avail the Qcredits for any of the services above, you can log in to your Privilege Club membership account and submit your requests or alternatively you may contact our Member Service Centre at +974 4023 0023 or write to us at membersvc@qmiles.com and our service associates will be happy to assist you further.


How many Qcredits are required to avail of the various benefits?

Gold members will have their membership accounts credited with 40 Qcredits while Platinum members will have 60 Qcredits credited to their membership accounts on 4th October 2013.

Gold & Platinum members can log in to their membership account to know the number of Qcredits balance in their account and check our calculator to know the number of Qcredits required to avail of the above benefits.

 

 Alternatively, you may contact our Member Service Centre at +974 4023 0023 or write to us at membersvc@qmiles.com and our service associates will be happy to assist you further.


How do I avail my new member benefits?

All benefits are applicable only when travelling on Qatar Airways. Please present your Privilege Club membership card along with your valid identification document to avail your new membership benefits.


How many Qmiles will I earn if I submit a retro claim for a flight taken before 4th October 2013?

Qmiles and tier bonus earned will be according to the prevailing earning as on the day the flight was taken.


How much tier bonus will I receive?

Platinum members will earn an additional 100% of the base miles as tier bonus, while Gold and Silver members will earn additional 75% and 25% respectively.


What are the award fee waivers for Gold / Platinum members?

Gold main members are exempted from award fees for change or cancellation of award tickets made between 24hrs and up to 3hrs prior to departure.


Platinum main members are exempted from payment of rush fees as well as award fees for change or cancellation of award tickets made between 24hrs and up to 3hrs prior to departure.


Do I need to present my membership card to avail of member benefits?

Yes. Your Privilege Club membership card along with your valid identification document will be required to enjoy your membership benefits. All benefits are applicable only when travelling on Qatar Airways.


How can I avail of my membership benefits if my membership card is expired?

Upon advising your membership number at any of our customer touch points, we will be able to retrieve your updated membership profile and you will be able to avail of your membership benefits applicable as per your membership tier on that day.


Will Qpoints required for tier qualification or renewal change?

In accordance with the new qualification and renewal threshold rules, all members will be able to upgrade to the next membership tier based on the Qpoints earned within any 12 month period. This presents the opportunity for members to easily upgrade to a higher membership tier. 


Membership tier is valid for 12 months. At the end of this tier validity period, Qpoints earned in last 12 months and 24 months will be considered to evaluate if your membership tier can be renewed.


A new feature has been introduced whereby the tier renewal criteria will be lower than the tier upgrade criteria. This means that members will need less Qpoints to renew than to upgrade making it easier to retain your tier level.


Another new feature has been introduced where Qpoints earned by a member in the last 24 months will be considered just in case the member has not earned sufficient Qpoints for renewal within the last 12 months.


To view the new qualification and renewal thresholds, click here


How does the new upgrade qualification criteria benefit me?

The new upgrade qualification criteria benefits members as your Qpoints balance is never reset to zero and it takes into account all the Qpoints you have earned within any 12 month period. This means that you can be eligible for a tier upgrade all year round.


Will my Qpoints balance change with the changes to the programme?

Your Qpoints balance will reflect the Qpoints that you have earned with any 12 months period, so you may be eligible for a tier upgrade in accordance with the new qualification rules.


You may check your Qpoints earned any time by logging into your Privilege Club membership account at qmiles.com. Alternatively, you may contact our Member Service Centre at +974 4023 0023 or write to us at membersvc@qmiles.com and our service associates will be happy to assist you further.


Will the validity of my current tier level change?

No. All Silver and Gold members will keep their respective membership tier expiry dates. For members who are eligible for a tier upgrade according to the new programme rules, their membership tier will be valid for 12 months from the date of upgrade.


For Burgundy members, their tier will no longer expire.


What is the excess baggage allowance for Burgundy members?

Excess baggage allowance is not applicable to Burgundy members as per the new member benefits that have been announced for the Privilege Club programme.

 

In order to avoid any inconvenience to members who were holding a Burgundy tier in September 2013, we will be offering 10kg excess baggage allowance up to 31st December 2013 to these Burgundy members. To avail this benefit anytime within this period, existing Burgundy members are required to present their old valid Burgundy membership card at the time of check-in.


To view the member benefits, click here


Will changes be made to Excess Baggage Allowance benefits?

As part of the programme changes effective 4th October 2013, excess baggage allowance benefits for Gold, Silver and Burgundy members have been slightly modified.  Platinum, Gold and Silver members will enjoy new excess baggage allowance benefits of 20kgs, 15kgs and 10kgs respectively. Excess Baggage Allowance benefit will no longer be applicable to the Burgundy tier.

 
Up till 31st December 2013, existing Gold, Silver and Burgundy members will continue to enjoy their old excess baggage allowance benefits of 20kgs, 15kgs and 10kgs respectively or the new excess baggage allowance (whichever is higher).

 

Effective 1st January 2014 the old excess baggage allowance benefits will be discontinued completely.


Will the validity of my Qmiles change now that the expiry policy has been changed to 3 years?

• All Qmiles earned prior to 4th October 2013 will retain their original expiry date i.e. full calendar plus full 5 years.
• In case of refunds, refunded Qmiles will also keep their original expiry date.
• Qmiles earned from 4th October 2013  will be valid for 3 years and will expire twice a year by the end of the semester in which those Qmiles were earned. Expiry dates will be 30th June and 31st December each year for all Qmiles earned after 4th October
• Platinum members Qmiles will not expire as long as they retain the Platinum tier at the time of each Qmiles expiry period.


Will there be changes made to the family programme?

Yes. From 4th October 2013, family programme will be offered to the entire member base of Privilege Club. This means all main members across all membership tiers will be able to nominate family members into their Privilege Club membership.


In addition to spouse and children, members will be able to nominate parents.


What are the changes made to Award Charts?

Effective 4th October 2013 we will be introducing new award charts and reducing the fees / surcharges applicable on the award tickets.


As a result of these changes, some destinations will experience changes in the number of Qmiles required for award tickets, Miles and Cash awards, Upgrades and Excess Baggage Awards. To check how many Qmiles you need for an award, please visit our calculator on qmiles.com

 

All awards redeemed/ticketed till 3rd October 2013 will be as per current award charts.


What are the changes made to Miles and Cash Awards?

The new Qmiles plus Cash feature offers the member flexibility to redeem any combination of Qmiles plus Cash as long as the minimum requirement of 50% of Qmiles is met.


How many Qmiles will I get if I refund an award ticket which was redeemed before 4th October 2013?

In the case of refunds, the total amount of Qmiles used at the time of the redemption will be redeposited into the member’s account.


How can I extend my Qmiles?

To extend Qmiles, members can log into their Privilege Club membership account at qmiles.com, click on “Extend my Qmiles” option and follow the instructions given. Alternatively Qmiles can be extended by contacting our Member Service Centre at +974 4023 0023, our service associates will be happy to assist you further.


This new feature allows members to extend the validity of the total or partial Qmiles about to expire in the next expiry period. The fee for extending each Qmile is $0.015 for online and $0.020 for offline requests. Transactions are non refundable and the extended Qmiles will be valid for 12 months from the original expiry date.


How can I revalidate my Qmiles?

To revalidate Qmiles, members can log into their Privilege Club membership account at qmiles.com and click on: ‘‘Revalidate my Qmiles” option and follow the instructions given. Alternatively Qmiles can be revalidated by contacting our Member Service Centre at +974 4023 0023, our service associates will be happy to assist you further.


This new feature allows members to revalidate the total or partial Qmiles which expired in the last expiry period. The fee for revalidating each Qmile is $0.015 for online and $0.020 for offline requests. Transactions are non refundable and the revalidated Qmiles will be valid for 12 months from the original expiry date.


When will I receive my new membership cards?

New membership cards will be dispatched to members registered mailing address with Privilege Club as from 4th October 2013.


How can I avail my membership benefits if I do not have my membership card?

Upon advising your membership number at any of our customer touch points, we will be able to retrieve your updated membership profile and you will be able to avail of your membership benefits.


Can I print my membership card online?

Yes, you can print your membership card online by logging into your account and going to the ‘My Profile’ section.