THE ALL NEW PRIVILEGE CLUB PROGRAMME

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The new Privilege Club Programme

Moving ahead with you in mind

Moving ahead with you in mind

Effective 4th October 2013, Privilege Club introduced a brand new programme with new and enhanced features designed to make your membership more rewarding. Some of the key changes as well as new additions include:
- Introduction of the Platinum tier
- New tier qualification and renewal thresholds
- Introduction of a new reward benefit – Qcredits
- Enhanced membership benefits

 

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Major Programme Enhancements

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Introduction of Platinum Tier

Platinum tier will be introduced as the highest tier in the programme with superior benefits and privileges.

 

Effective 4th October 2013, Qpoints of all members earned within any 12 month period will be evaluated daily and members who meet the upgrade threshold of 600 Qpoints will be upgraded to Platinum tier and new Platinum membership cards will be dispatched to members.

To know more about member benefits click here

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Membership Tiers

The new tiers will be Burgundy, Silver, Gold and Platinum. Qpoints required to qualify for Silver tier will be 150 Qpoints, 300 Qpoints for Gold and 600 Qpoints for Platinum.

 

Existing Privilege Club and Burgundy members will be merged into the Burgundy tier, which becomes the base level of the programme and will no longer require requalification.

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Enhanced Member Benefits

Our membership benefits have been reviewed and new benefits added to better suit our respective membership tiers.

 

The higher your membership tier, the more benefits you enjoy. Below is our enhanced membership benefits chart.

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New Reward Benefit - Qcredits

Qcredits are a new reward benefit introduced as part of our enhancements to the Programme.

 

Qcredits are awarded to Gold and Platinum members and can be used for a selection of the following services:

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Extend Expiring Qmiles

This is a new programme feature that allows members to extend the validity of the total or partial Qmiles about to expire in the next expiry period.

 

The fee for extending each Qmile is $0.015 for online and $0.020 for offline requests.

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Revalidate Expired Qmiles

This new feature allows members to revalidate the total or partial Qmiles which expired in the last expiry period.

 

The fee for revalidating each Qmile is $0.015 for online and $0.020 for offline requests.

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Family Programme for all Members

Effective 4th October 2013, our family programme will be offered to the entire Privilege Club member base.

 

This means all main members across all membership tiers will be able to nominate family members into their family membership.

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New Tier Qualification and Renewal Thresholds

The following changes will be made to the Qpoints required to upgrade to higher membership tiers and renew top membership tiers:

 

• All members will be able to upgrade to the next membership tier based on the Qpoints earned within any 12 month period.

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Qpoints Qualification Period

Currently, Qpoints earned in a calendar year (January to December) are considered for upgrades and renewals, after which Qpoints are reset to zero every January 1st.

 

As part of changes to our Programme, Qpoints earned within any 12 month period will be evaluated daily and members who have achieved the required Qpoints threshold will be upgraded. This means that members can be eligible for an upgrade all year round.

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Membership Validity upon Upgrade

Upon upgrade to a higher membership tier, the period that a member enjoys their new membership tier will be exactly 12 months from date of upgrade.

 

For example, if a member upgrades to Silver tier on 12th September 2014, he will enjoy Silver status until 11th September 2015 (12 months).

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Membership Validity upon Renewal

Upon renewal, the time that a member enjoys their membership tier will be exactly 12 months from renewal date.

 

For example, if member renews status on 12th September 2013, he will enjoy that renewed membership tier until 11th September 2014 = 12 months.

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Enhancements to Flight Awards

Effective 4th October 2013, we will be introducing new award charts and reduced the fees/surcharges applicable on award tickets.

 

This will be made public on the 4th October 2013 and will be effective immediately.

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New Pricing for Buy, Gift and Transfer Qmiles

The price for Buy, Gift and Transfer Qmiles transactions will be based on the volume of Qmiles involved in a transaction.

 

This means the more you buy, gift or transfer, the less you pay per Qmile.

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Reduced Minimum Enrolment Age

We would like to encourage young frequent travellers to have their own membership accounts and reward them with full benefits as main members.

 

Effective 4th October 2013, the new minimum age for enrolment as main member into Privilege Club will be 12 years.

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New Award Fees

Our award fees have been simplified as shown in the award fees chart.

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Revised Mileage Expiry Period

Currently, Qmiles earned are valid for the current calendar year plus full 5 years, expiring on 31st December.

 

As part of changes to the Programme, all Qmiles earned from 4th October 2013 will be valid for a period of 3 years and will expire twice a year on the end of the semester in which those Qmiles were earned.

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